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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Impressive Myself and the team have been really impressed with NVM. We have been supported from beginning to end The Admin training was very detailed and our Professional Services Consultant has been on hand to answer any queries . The system is great to use, very user friendly and overall has been a positive change to the company.
Would definately recommend Product links with Salesforce perfectly, benefits of the dialler are extremely positive and the support received from our professional services consultant was second to none. Thank you.
Natasha Kirk - Review I have really enjoyed the training of this review! The new phone system is a massive improvement and will make my job much better!
First day on new dialler. I would like to thank our professional services consultant for introducing our new telephony system today. it was a fantastic experience.
Excellent bit of kit Really impressed, easy to use, now easy to manage my call backs. Really impressed with the integration within Sales Force
NVM Quality Product Since NVM was introduced it has greatly increase my productivity at work, the program works well with the systems we already had in place and has at times been sufficient as a stand alone program when other systems are taken down for maintenance or experiencing technical difficulties, The automatic population of customers accounts when they call in from registered numbers has made locating and browsing customers accounts so much easier that I'm not sure how we manged without it and the real time stats and... read more
A Reliable and Easy to Use Program. I use New Voice Media every day at my job and it is easy to use and more reliable than most of the programs we pair it with. While it's super beneficial and easy to have it tied in to Salesforce, it can act reliably as a stand alone program during times of maintenance. It allows myself and fellow employees to account for our time on the floor as well with a number of options regarding our availability on the phone through a number of status selections. It allows for easy call tracking as w... read more
NVM is the way forward! Due to my current working position within LadbrokesCoral, having full access to NVM has saved me so much time in regards to reviewing and investigating. Not only this, to have the ability to run reports and gain stats with the click of a mouse is an amazing feature. So much easier than dealing with paper reports. Paperless is the way to go. Also, NVM gives me full access to view how members of staff are performing which is also an amazing feature. With this, the ability to instantly advise as well as ... read more
NVM is a lifesaver. We use new voice media combined with Salesforce in our customer experience centers in London, Gibraltar and Manila. It helps immensely with it's ability to provide aligned data across all three locations from within Salesforce. We use the intra-day reporting for capacity planning as well as performance management. NVM allows us to transparently track our call volume as well as performance and contact drivers.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.