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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Simplistic and Effective NVM I have been using NVM for a couple of weeks now and twinned with Salesforce it becomes and easier experience to use on our side. Simple and reliable, it gathers all the information I and the team needs going forward by only scratching the surface i know there is so much we can do to our disposal. Kaser Chowdhary came in and the relationship with him has been as professional as they come, he has been very helpful and understanding when it comes to our slight teething issues using the new system bu... read more
Kaser Chowdhary Huge thank you to Kaser who has been wonderful. Super helpful with all queries and guidance. No questions too big. Very friendly and has made using NVM very simple for us all. Beyond helpful.
Excellent Help as always, i get outstanding assistance from Russell Healey and Chris Williams. They are very proactive on their client needs. They always assist on creating new reports, dashboard enhancements, call flow enhancement and changes, training, refresher training. With Salesforce, i am looking forward to getting the data we need to drive performance and improve caller experience.
Andrew Nelson ROCKS! Andrew Nelson was assign to us for the build of our new call center and he was absolutely amazing to work with from day one. The NVM product has a ton of robust features that we were lacking for years in our previous solution, and with Andrew's guidance, we will be able to put these to work for our agents and customers. He was very engaging, answered questions timely, offered advice when something wasn't quite working the way we had envisioned, and was a great help on Go Live. With his build sessions, I ... read more
Great experience Russell made testing & NVM go live easy! If we had a problem, he had a way to fix it asap! He is great to work with and very helpful!
Easy to use CTI Working with NVM, especially Russell Healey, has made this one of the easiest CTI integrations ever. The reporting, connectivity and customer support we've received has been phenomenal. There are some things we wished the product to do (auto-pop the log a call feature at the conclusion of a call, for instance), but the rest works very well and we are pleased. Would recommend to any business integrated and heavily utilizing Salesforce for sales and support activities.
NVM is AWESOME! I was dreading switching vendors because of our workflow but our implementation was great and very easy! I would recommend using NVM to everyone.
new nvm platform I found this better than I thought I would I still find it a bit confusing when calls are not coming through salesforce and I have to remember & put my phone through salesforce to not ready until call is dealt with I then have to remember & put my phone status back to ready. I quite like the fact that I can select customer telephone number and this is dialled automatically.
Great support, easy migration & high quality Martin, Orla and especially Russel, they made the migration so easy. Thanks! We have been using the system for a week now and it works perfectly.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.