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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great System Recently implemented NVM. Great system, the users love it already. Russell Healey was brilliant throughout the whole experience.
Best Dialler ever It has saved so much time for the TAM and PAT team at Just Eat.
New Dialler Much more user friendly than the previous dialler we used, Russell Healey was very helpful and answered any questions I've had.
Great Implementation I've recently implemented NVM for a client and thoroughly recommend it. Both the product itself and the support from the team (Russell Healey in particular) have been fantastic throughout. The team love the way it works and the reporting capabilities.
GREAT TOOL Easy to use and makes like simple
Outstanding Performance We have been using NVM for 2 months. It has improved productivity and has given us more visibility on call stats. Wesley and the team have been supportive with the whole implementation. Much better than our last phone system.
Amazing Support We recently transitioned from Avaya to NVM, and we absolutely love it. Even though we just have our foot in the door we are already seeing benefits. So many great features, flexibility and ease of use make it so great. On top of the great system, what a great support team! Thank you so much to Andrew Nelson and team for helping make the transition painless and very successful! Without Andrew and his team this would have been a challenge, but he made the transition a pleasant experience.
Amazing post sales support We have become NVM customer few months ago. The sales process was fast and effective but what amazed us most is the implementation process. NVM processes are effective and customers get the most value out of it. We worked on the implementation with Russell Healey as our implementation manager and he has been extremely helpful and patient, answering all our queries and taking the time to make sure the whole process of implementing the software would work as it should be. NVM is definitely a product ... read more
NVM are fantastic!! We have been using NVM for a little over a year, where we have seen some fantastic features which has certainly benefited us. The dynamic routing of calls, Voicemail drop, the dashboards are brilliant features just to name a few. But the most impressive aspect of NVM is the help and support provided by them, especially with Mark Baldwin who has understood what we are looking for and ensuring we are getting the best out of NVM. So thank you. Highly recommend NVM!!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.