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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Instant increase in productivity and efficiency This has helped from day 1 to drive activity and increase revenue for our business. The seamless integration into SF has increased productivity and efficiency for everyone. I would thoroughly recommend NVM to any business looking to get the most out of their sales staff!!!
Life is better with NVM Makes calling simple and allows note taking on conversations by easily replaying the calls. Havent got a bad word to say about the product or the level of service we have received.
NVM - Best Ever! New Voice Media has enriched my companies sales process in SalesForce beyond anything imaginable on the planet. Wish I could give New Voice Media 6 stars out of 5.
Powerful communications platform with great Salesforce integration We have been using NVM for several months now and have been delighted. As a Salesforce house, the integration is a fantastic time-saver for capturing and recording all inbound and outbound communication. What really stands out about NVM is the quality of the service and support we receive and the high knowledge levels and responsiveness of the team, specifically Kaser our onboarding consultant. I wouldn't hesitate in recommending NVM to other companies.
Excellent integration and assistance As a new user to this system I have found the team to be exceptionally assistive with queries and once visually explained the whole process is very easy to use. The key functionality behind the product allows you to adapt to as specific or varied subsets of data whilst ensuring monitoring, security, useability and overall integration are all prioritised equally. Thanks for your help! Bobby
Excellent Integration We have been up and running with NVM for a month now and the integration with Salesforce is excellent.
Progressive Dialler We have used the dialler for a number of years. Mimosa has been excellent from planning to delivery, real end to end support. She is a valuable asset to NVM and her skillset is excellent. I hope to continue to work with her for more of our upcoming projects.
Amazing Product and Service Provider! We have been with New Voice Media for nearly a year now and our experience with them has been wonderful! The pre-rollout planning was thorough, and the implementation went pretty smooth, especially considering we were changing service providers and completely restructuring our call flow. The best part is that NVM has been able to address all of the major issues we had with our previous provider and also offer us better visibility, call quality and control over what is happening with our ... read more
New Voice Media go live Super! Tim and KD were great and solved the (minimal) teething issues that we had once we went live. Loving our new system (and the cupcakes were delicious!) Thanks!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.