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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Support Just gone through our migration to NVM, vastly improved system compared to what we previously had already and looking forward to unlocking its full potential. We've had comprehensive, knowledgeable and prompt support from Russell who was onsite for the implementation and responded to every query diligently.
Impressed by NVM features, their technical implementations and consultant I participated in NVM setup as SF developer and was impressed by the technical level of NVM implementation for integration with SF. User and skill management, external routing is made very well. The remaining wish is to have closer integration with SF in skills and based on them agent availabilities. I am very grateful to NVM consultant Daniel W., he was competent, helpful and friendly. It was pleasant to work together on NVM implementation.
Great System & Great Training Love new voice media and it's reporting facilities. Great training session provided onsite by Tim too
New Voice Media I think introducing and going live with new voice media today has gone better than I expected. The call center has been so good at adapting to the new change. It is much better having it all in one. it's a yes from me! :)
NVM I just started using NVM today.Its so easy to use and its very helpful. I would highly recommended.
1st day on New Voice Media Was dreading today we have been on our old system for years!! But had no need to worry was so easy to use picked it up within 5minutes and not had any problems at all also helped that we did have NVM on site just in case
NVM It's the first day using NVM. So far no problems.Easy to learn an use it.Highly recommended.
Awesome Product! We've implemented NVM in our brand new contact center at a start-up company. The system integrated easily into Salesforce with a lot of automated capability to identify contacts, cases, and equipment IDs. Our development partner, Geoff Parlett, was an excellent resource who was always available to help out if we had any questions. I also love the flexibility of the system and it's ability to change and grow with us as we expand further. Great product, great people!
Fantastic Facility I have been testing NVM for a number of weeks now and I think it is a fantastic opportunity for us as a sales team to generate more business. Our training was very thorough and everything was explained in simple and easy way to understand. The functionality of the system is very good also with the way it can adapt to different scenarios and I can see this being a very valuable asset in the future for Onecom.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.