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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
1st day on New Voice Media Was dreading today we have been on our old system for years!! But had no need to worry was so easy to use picked it up within 5minutes and not had any problems at all also helped that we did have NVM on site just in case
NVM It's the first day using NVM. So far no problems.Easy to learn an use it.Highly recommended.
Awesome Product! We've implemented NVM in our brand new contact center at a start-up company. The system integrated easily into Salesforce with a lot of automated capability to identify contacts, cases, and equipment IDs. Our development partner, Geoff Parlett, was an excellent resource who was always available to help out if we had any questions. I also love the flexibility of the system and it's ability to change and grow with us as we expand further. Great product, great people!
Fantastic Facility I have been testing NVM for a number of weeks now and I think it is a fantastic opportunity for us as a sales team to generate more business. Our training was very thorough and everything was explained in simple and easy way to understand. The functionality of the system is very good also with the way it can adapt to different scenarios and I can see this being a very valuable asset in the future for Onecom.
New Dialer i personally have been using NVM for a couple of weeks now and it has made dialling call back leads and new leads a lot easier with the click to dial as well as an improved percentage of people that answer with the bridge dialling
good experience I have been using the NVM platform for a couple of weeks now and can clearly see how this is beneficial to us, some of the features are great and our training before we went live was thorough. looking forward to seeing what else NVM can do for us.
Improved Performance via NVM Having recently been involved in the implementation of the New Voice Media integration within our organisation, i have seen first hand the benefits of the functionalities . Our Professional Services Consultant was brilliant in the project delivery and although its early days i can see clear advantages of using NVM.
Impressive Myself and the team have been really impressed with NVM. We have been supported from beginning to end The Admin training was very detailed and our Professional Services Consultant has been on hand to answer any queries . The system is great to use, very user friendly and overall has been a positive change to the company.
Would definately recommend Product links with Salesforce perfectly, benefits of the dialler are extremely positive and the support received from our professional services consultant was second to none. Thank you.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.