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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Dialer i personally have been using NVM for a couple of weeks now and it has made dialling call back leads and new leads a lot easier with the click to dial as well as an improved percentage of people that answer with the bridge dialling
good experience I have been using the NVM platform for a couple of weeks now and can clearly see how this is beneficial to us, some of the features are great and our training before we went live was thorough. looking forward to seeing what else NVM can do for us.
Improved Performance via NVM Having recently been involved in the implementation of the New Voice Media integration within our organisation, i have seen first hand the benefits of the functionalities . Our Professional Services Consultant was brilliant in the project delivery and although its early days i can see clear advantages of using NVM.
Impressive Myself and the team have been really impressed with NVM. We have been supported from beginning to end The Admin training was very detailed and our Professional Services Consultant has been on hand to answer any queries . The system is great to use, very user friendly and overall has been a positive change to the company.
Would definately recommend Product links with Salesforce perfectly, benefits of the dialler are extremely positive and the support received from our professional services consultant was second to none. Thank you.
Natasha Kirk - Review I have really enjoyed the training of this review! The new phone system is a massive improvement and will make my job much better!
First day on new dialler. I would like to thank our professional services consultant for introducing our new telephony system today. it was a fantastic experience.
Excellent bit of kit Really impressed, easy to use, now easy to manage my call backs. Really impressed with the integration within Sales Force
NVM Quality Product Since NVM was introduced it has greatly increase my productivity at work, the program works well with the systems we already had in place and has at times been sufficient as a stand alone program when other systems are taken down for maintenance or experiencing technical difficulties, The automatic population of customers accounts when they call in from registered numbers has made locating and browsing customers accounts so much easier that I'm not sure how we manged without it and the real time stats and... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.