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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
A Reliable and Easy to Use Program. I use New Voice Media every day at my job and it is easy to use and more reliable than most of the programs we pair it with. While it's super beneficial and easy to have it tied in to Salesforce, it can act reliably as a stand alone program during times of maintenance. It allows myself and fellow employees to account for our time on the floor as well with a number of options regarding our availability on the phone through a number of status selections. It allows for easy call tracking as w... read more
NVM is the way forward! Due to my current working position within LadbrokesCoral, having full access to NVM has saved me so much time in regards to reviewing and investigating. Not only this, to have the ability to run reports and gain stats with the click of a mouse is an amazing feature. So much easier than dealing with paper reports. Paperless is the way to go. Also, NVM gives me full access to view how members of staff are performing which is also an amazing feature. With this, the ability to instantly advise as well as ... read more
NVM is a lifesaver. We use new voice media combined with Salesforce in our customer experience centers in London, Gibraltar and Manila. It helps immensely with it's ability to provide aligned data across all three locations from within Salesforce. We use the intra-day reporting for capacity planning as well as performance management. NVM allows us to transparently track our call volume as well as performance and contact drivers.
Great System Recently implemented NVM. Great system, the users love it already. Russell Healey was brilliant throughout the whole experience.
Best Dialler ever It has saved so much time for the TAM and PAT team at Just Eat.
New Dialler Much more user friendly than the previous dialler we used, Russell Healey was very helpful and answered any questions I've had.
Great Implementation I've recently implemented NVM for a client and thoroughly recommend it. Both the product itself and the support from the team (Russell Healey in particular) have been fantastic throughout. The team love the way it works and the reporting capabilities.
GREAT TOOL Easy to use and makes like simple
Outstanding Performance We have been using NVM for 2 months. It has improved productivity and has given us more visibility on call stats. Wesley and the team have been supportive with the whole implementation. Much better than our last phone system.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.