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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Amazing Support We recently transitioned from Avaya to NVM, and we absolutely love it. Even though we just have our foot in the door we are already seeing benefits. So many great features, flexibility and ease of use make it so great. On top of the great system, what a great support team! Thank you so much to Andrew Nelson and team for helping make the transition painless and very successful! Without Andrew and his team this would have been a challenge, but he made the transition a pleasant experience.
Amazing post sales support We have become NVM customer few months ago. The sales process was fast and effective but what amazed us most is the implementation process. NVM processes are effective and customers get the most value out of it. We worked on the implementation with Russell Healey as our implementation manager and he has been extremely helpful and patient, answering all our queries and taking the time to make sure the whole process of implementing the software would work as it should be. NVM is definitely a product ... read more
NVM are fantastic!! We have been using NVM for a little over a year, where we have seen some fantastic features which has certainly benefited us. The dynamic routing of calls, Voicemail drop, the dashboards are brilliant features just to name a few. But the most impressive aspect of NVM is the help and support provided by them, especially with Mark Baldwin who has understood what we are looking for and ensuring we are getting the best out of NVM. So thank you. Highly recommend NVM!!
Instant increase in productivity and efficiency This has helped from day 1 to drive activity and increase revenue for our business. The seamless integration into SF has increased productivity and efficiency for everyone. I would thoroughly recommend NVM to any business looking to get the most out of their sales staff!!!
Life is better with NVM Makes calling simple and allows note taking on conversations by easily replaying the calls. Havent got a bad word to say about the product or the level of service we have received.
NVM - Best Ever! New Voice Media has enriched my companies sales process in SalesForce beyond anything imaginable on the planet. Wish I could give New Voice Media 6 stars out of 5.
Powerful communications platform with great Salesforce integration We have been using NVM for several months now and have been delighted. As a Salesforce house, the integration is a fantastic time-saver for capturing and recording all inbound and outbound communication. What really stands out about NVM is the quality of the service and support we receive and the high knowledge levels and responsiveness of the team, specifically Kaser our onboarding consultant. I wouldn't hesitate in recommending NVM to other companies.
Excellent integration and assistance As a new user to this system I have found the team to be exceptionally assistive with queries and once visually explained the whole process is very easy to use. The key functionality behind the product allows you to adapt to as specific or varied subsets of data whilst ensuring monitoring, security, useability and overall integration are all prioritised equally. Thanks for your help! Bobby
Excellent Integration We have been up and running with NVM for a month now and the integration with Salesforce is excellent.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.