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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great service and prompt response! I have been in the project of moving call plans and users between 2 clouds. It was a pleasure to work with Mimosa Griffiths (the consultant) who has been so helpful, reliable and performed efficaciously in the project. Moreover, I always receive a prompt response from the helpdesk team for daily troubleshooting. Thanks NVM team to help my job easier every day...
Mohamed Fath Massive Thank you for New Voice Media team for their great work with us. Special thanks for Robyn and Alex for making it all happen. Using New Voice Media in our company has given me a complete freedom from my desk. I can work from any where and still get my calls which allowed me to work closer to different teams in the company and achieve better results. Great integration if you are using sales force for business to arrange your contacts and analyse your data.
Great bit of kit Great software, highly recommend !
New System is great Excellent, would highly recommend!
Perfect tool for call centers! We implemented NVM with great pleasure with much support from NVM Team. Team was responding fast and we have good working relationship. NVM has a lot of functions and integrate well with SF and can be recommend for business.
Rollout of New Global Telephony Systems. We have just completed our second telephony rollout with Carlos and Rod from NVM - and it has been nothing short of amazing! We began our adventure of switching over two company-wide call centres simultaneously across two continents, while also introducing SalesForce to one of our companies, and I can honestly say that it was a daunting task (understatement of the century). Partnering up with New Voice Media, and having Carlos and Rod assigned to us, was definitely a match made in hea... read more
Great system, great support. We've been using NVM for about a month now, and while the system has been an improvement over our old one across a range of metrics - design, ease of use, Salesforce integration, stability - what's really impressed me is the quality of support that the company has offered us. Throughout the weeks leading up to our launch, our contacts (Rod and Carlos) were fabulous, answering all of our questions as they arose and doing everything possible to accommodate our centre's needs. Ditto on launch day it... read more
CTI THERE IS NO BIP BEFORE THE CALL THE TIME IS LONG FROM THE BEGINNING OF THE CALL AND WHEN I CAN TALK TO THE PERSON
Great support and seamless role out In the past quarter we have rolled out New Voice Media in multiple markets and the support from pre sales up to actual go live was magnificent. Especially with the go live of Sales Force for Sales, Service, Project and NVM we are happy with the support both online as local. The platform helps us with intelligent routing and ensuring we are GDPR compliant in respect to call recordings and monitoring. Further more the intelligent routing ensures that customers with open tickets, have a direc... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.