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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New System New Improvements Since switching over to NVM it has made massive improvements to our team and a big thanks to Mimosa for all the help she has provided to us. 5 Stars for NVM and 5 Stars for Mimosa.
Time Saver! We started using NVM through Salesforce, I've had much more time to manage my team due to the data it produces. Highly recommended and very helpful people.
Driving Efficiency First agents went live today with NVM and integrated into Salesforce. Already seeing value of this product. Agents feedback: They are enjoying the new process, its much slicker and time efficient.
Helpful App, Helpful People NVM app is true to their words. Using the app makes the work faster and easier for the employees like us. They seamlessly integrates all our communication to help more. Kudos :)
GO LIVE in Breda We had the GO Live with NVM yesterday. This was a very enjoyable experience. Mark and Shvanyaa were present and very supportive. Fortunately, we had almost no issues, but if something happened, it was immediately resolved. My team is very happy with the new system, which works very well and is very fast. I want to thank Mark and Shvanyaa for their help, this has contributed to a positive vibe in the team.
Seamless Go-Live! We have been working with NVM over the past few weeks preparing ourselves for our go live with a busy ticketing office. Everything from designing the call-flows down to the seamless transition with our go live has been flawless and impressive. NVM is integrated with our single supporter view and has increased in the insight within our organisation.
Go Live in Aberdeen! We have had a great day going Live in Aberdeen today. Fern and the team have worked so hard to make sure the launch went smoothly. Great Software and would high recommend it.
ABB UK Contact Centre Go Live We have been working with Fern for the past couple of months to implement the CTI system for our new UK Contact Centre, and today was our go-live date which has gone successfully and with no problems. Fern has been a great help with any queries we have had, and having her support has been much appreciated.
Aberdeen Contact Centre Has been a very good first day for the launch of the Contact Centre . I think everything went relatively well. I find the Salesforce system quite easy to use compared to other systems I have used in the past, this is the best I have worked on.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.