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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Implementation and administration Die Implementierung des Systems und die Projektphase waren sehr gut seitens NVM koordiniert und organisiert. Somit konnten wir rechtzeitig an den Start gehen ohne jegliche Verzögerung. Das Administrieren von Callflows, das Einrichten von User oder auch neue Features sind sehr anwenderfreundlich gestaltet. Man benötigt keine extra IT Ressourcen, um Änderungen vorzunehmen.
NVM Installation & Training We have recently implemented NVM in our live Salesforce environment and our organisation cannot be more than happy with what has been provided. In addition to this, the training that was provided by NVM to my team was fantastic. I would like to personally thank Mark Baldwin, who installed and trained my team. He was very professional and approachable and extremely helpful. Thank you Mark & NVM for your continued support.
Ein super System NVM ist leicht und logisch zu editieren. Hotlines sind schnell eingerichtet. Für jeden Anruf wird ein Case erstellt, der sich in Salesforce auswerten lässt. Ansagen lassen sich neben der herkömmlichen Praxis im Tonstudio auch mit "Text to Speach" kreieren und klingen schon ganz passabel. Historische Daten werden nach Salesforce überführt und lassen sich von dort nach Excel importieren und auswerten. Für das Monitoring in Echtzeit steht ebenfalls ein praktikables Tool zur Verfügung. Im Großen und Ganzen ein g... read more
NVM Implementation - within a week! We JUST implemented NVM in our live Salesforce environment today and I couldn't be happier with the phenomenal assistance of Matt Drennen! We could not have met our go live date if it wasn't for Matt's professionalism and knowledge of the product. We started the project on Monday 16 April 2018 and was functional/live on Friday 20 April 2018, Matt was there every step of the way and had an answer/solution to all of our questions/concerns. Keep up the great work! It's people like you that gi... read more
Great Training and insight Mark Baldwin came to site and was really helpful in showing us all the tricks in NVM which has helped us no end! Thanks Mark
Real Time Insights We recently installed the NVM system into our contact centre. Now we have used it for a sufficient period of time, I can attest to the benefit it has been to ourselves primarily with the ability to view individual call queues on the ivr. This feature allows us to understand better the issues we are facing and how best to cater to the needs of the customer having the ability to change skillsets and prioritize certain queues. The process of learning how to use the system to its full capacity required minimal... read more
Tim Newton - PS Support Tim has recently provided us with some NVM training around the call dialler feature within NVM/Salesforce, thanks to Tim we now feel more confident around this feature and the capabilities it has. Tim also provided training around the admin features of NVM, great guy cheers!
Great System - Great Service Great day of support on our busiest day of the year! Would Recommend
Fantastic new system We have recently installed NVM into our call centre. the agent interface, Contactpad, is easy to use. The Realtime wallboards allow us to see call queuing and our service levels. The log a call function in salesforce has enabled our agents to link calls to customer records letting us see customers contact history. I recommend this system highly
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.