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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Seamless Go-Live! We have been working with NVM over the past few weeks preparing ourselves for our go live with a busy ticketing office. Everything from designing the call-flows down to the seamless transition with our go live has been flawless and impressive. NVM is integrated with our single supporter view and has increased in the insight within our organisation.
Go Live in Aberdeen! We have had a great day going Live in Aberdeen today. Fern and the team have worked so hard to make sure the launch went smoothly. Great Software and would high recommend it.
ABB UK Contact Centre Go Live We have been working with Fern for the past couple of months to implement the CTI system for our new UK Contact Centre, and today was our go-live date which has gone successfully and with no problems. Fern has been a great help with any queries we have had, and having her support has been much appreciated.
Aberdeen Contact Centre Has been a very good first day for the launch of the Contact Centre . I think everything went relatively well. I find the Salesforce system quite easy to use compared to other systems I have used in the past, this is the best I have worked on.
Easy to use, good support My company has been using NVM since Oct 2017 with great results. First and foremost, the number of incidents/issues is way down vs our previous telephony system. We did have a snafu with Salesforce data recently, but the entire team including Keith Roller were very responsive in helping rectify the issue. We look forward to smooth sailing for a long time!
Loving NVM From first point of contact, to evaluation phase, to implementation, and now happily using, this Company and Product is absolutely outstanding. If you are looking to improve your levels of service, automate processes within Service Cloud, and overall increase your client satisfaction levels, I would HIGHLY recommend using NVM. They deliver on-time, in budget, and set you up for future success by teaching you to fish along the way. Absolutely LOVED working with Dan, and so appreciate all of the help, guidance, answ... read more
Outstanding Results - Thank You Daniel Wieners Our team went live with New Voice Media 45 days ago. We were on time and on budget and the results for our team were amazing. Our voicemails dropped by over 50% - our abandon rate is declining dramatically and most importantly we are getting our clients to the support team member who can thoroughly answer their questions for them. Thank you to Daniel and the NVM team for providing options, clearly articulating the trade offs, mitigating risks and delivering on your sales process... read more
Great service and prompt response! I have been in the project of moving call plans and users between 2 clouds. It was a pleasure to work with Mimosa Griffiths (the consultant) who has been so helpful, reliable and performed efficaciously in the project. Moreover, I always receive a prompt response from the helpdesk team for daily troubleshooting. Thanks NVM team to help my job easier every day...
Mohamed Fath Massive Thank you for New Voice Media team for their great work with us. Special thanks for Robyn and Alex for making it all happen. Using New Voice Media in our company has given me a complete freedom from my desk. I can work from any where and still get my calls which allowed me to work closer to different teams in the company and achieve better results. Great integration if you are using sales force for business to arrange your contacts and analyse your data.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.