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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Easy to use, good support My company has been using NVM since Oct 2017 with great results. First and foremost, the number of incidents/issues is way down vs our previous telephony system. We did have a snafu with Salesforce data recently, but the entire team including Keith Roller were very responsive in helping rectify the issue. We look forward to smooth sailing for a long time!
Loving NVM From first point of contact, to evaluation phase, to implementation, and now happily using, this Company and Product is absolutely outstanding. If you are looking to improve your levels of service, automate processes within Service Cloud, and overall increase your client satisfaction levels, I would HIGHLY recommend using NVM. They deliver on-time, in budget, and set you up for future success by teaching you to fish along the way. Absolutely LOVED working with Dan, and so appreciate all of the help, guidance, answ... read more
Outstanding Results - Thank You Daniel Wieners Our team went live with New Voice Media 45 days ago. We were on time and on budget and the results for our team were amazing. Our voicemails dropped by over 50% - our abandon rate is declining dramatically and most importantly we are getting our clients to the support team member who can thoroughly answer their questions for them. Thank you to Daniel and the NVM team for providing options, clearly articulating the trade offs, mitigating risks and delivering on your sales process... read more
Great service and prompt response! I have been in the project of moving call plans and users between 2 clouds. It was a pleasure to work with Mimosa Griffiths (the consultant) who has been so helpful, reliable and performed efficaciously in the project. Moreover, I always receive a prompt response from the helpdesk team for daily troubleshooting. Thanks NVM team to help my job easier every day...
Mohamed Fath Massive Thank you for New Voice Media team for their great work with us. Special thanks for Robyn and Alex for making it all happen. Using New Voice Media in our company has given me a complete freedom from my desk. I can work from any where and still get my calls which allowed me to work closer to different teams in the company and achieve better results. Great integration if you are using sales force for business to arrange your contacts and analyse your data.
Great bit of kit Great software, highly recommend !
New System is great Excellent, would highly recommend!
Perfect tool for call centers! We implemented NVM with great pleasure with much support from NVM Team. Team was responding fast and we have good working relationship. NVM has a lot of functions and integrate well with SF and can be recommend for business.
Rollout of New Global Telephony Systems. We have just completed our second telephony rollout with Carlos and Rod from NVM - and it has been nothing short of amazing! We began our adventure of switching over two company-wide call centres simultaneously across two continents, while also introducing SalesForce to one of our companies, and I can honestly say that it was a daunting task (understatement of the century). Partnering up with New Voice Media, and having Carlos and Rod assigned to us, was definitely a match made in hea... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.