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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
really good new system Easy to use user interface for agents. Clear and concise button for call control. Training was excellent and easy to understand. Integration into Salesforce has saved valuable time when identifying customers
Efficient System The implementation support was phenomenal. Mark Balwin was our assigned specialist - he has done a brilliant work in the implementation. Training provided on the system was very useful.
Great Support Great support from our whole account team.
Great System! The product & training alongside was very good, highly recommended!
Review - 09/04/2018 The training from Mark, has been great with a real understanding and a patient manner. I would highly recommend Mark to any business to help.
NVM Review We have just had the New Voice Media system installed in our Swindon Office. After initial doubts i found the training, the transition & implementation of the new phone system to be brilliant. The new system is allowing me to make more calls & cut my downtime/admin time which has produced more sales. All in all it has been a great experience & the support from Mark and Russell has been great. Leee Robinson - Inside Sales Adviser - Fleetcor UK Swindon
Brilliant system with a fantastic, hands on training team. The new NVM system is a lot more professional and practical than any call system I have used in the past. I highly recommend this system as it is smooth, user friendly and a great time saving tool. Russel has introduced the product and trained myself and my team and I can't praise him enough for a brilliant launch. He is efficient and energetic and made the whole process pain free.
Great System Excellent implementation on such quick turnaround and team are already getting used to the system. Thanks Mark.
Speeding up and simplifying salesforce... finally!! Today I was introduced to NVM and it being integrated in to SF, Russell gave an in depth tutorial and explanation on how the system is going to work and how to use it. Answering all of my queries clearly and ensuring we understand exactly what will happen. The system has already sped up our notoriously slow processes with SF provided me with higher results today than previously this week!! We had further questions following starting to use the system and Russell happily rem... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.