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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great system, great support. We've been using NVM for about a month now, and while the system has been an improvement over our old one across a range of metrics - design, ease of use, Salesforce integration, stability - what's really impressed me is the quality of support that the company has offered us. Throughout the weeks leading up to our launch, our contacts (Rod and Carlos) were fabulous, answering all of our questions as they arose and doing everything possible to accommodate our centre's needs. Ditto on launch day it... read more
CTI THERE IS NO BIP BEFORE THE CALL THE TIME IS LONG FROM THE BEGINNING OF THE CALL AND WHEN I CAN TALK TO THE PERSON
Great support and seamless role out In the past quarter we have rolled out New Voice Media in multiple markets and the support from pre sales up to actual go live was magnificent. Especially with the go live of Sales Force for Sales, Service, Project and NVM we are happy with the support both online as local. The platform helps us with intelligent routing and ensuring we are GDPR compliant in respect to call recordings and monitoring. Further more the intelligent routing ensures that customers with open tickets, have a direc... read more
new voice media Bonjour, j'aimerais pour pouvoir sélectionner tous les agents de mon groupe en une seule fois.
New Voice Media new voice media facilitates exchanges and allows to be more reactive
New Voice Media The New Voice Media is easy to use and very responsive. There is no latency when we click on the different menus. the call connect quickly and the sound is clear. The trainer who came to the office was very helpful. we could handle the product without any stress. it is a good product.
New voice Media My call with new voice was good, i heard very well.
NewVoiceMedia Review Very impressed with the NVM. Very easy to use and takes alot of stress out of the build up to the phonecall
NVM Review Overall very useful tool, the main gripes I have is that when doing outbound calling it changes your code to after call work if you was in Outbound which messes with your statistics.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.