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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media The New Voice Media is easy to use and very responsive. There is no latency when we click on the different menus. the call connect quickly and the sound is clear. The trainer who came to the office was very helpful. we could handle the product without any stress. it is a good product.
New voice Media My call with new voice was good, i heard very well.
NewVoiceMedia Review Very impressed with the NVM. Very easy to use and takes alot of stress out of the build up to the phonecall
NVM Review Overall very useful tool, the main gripes I have is that when doing outbound calling it changes your code to after call work if you was in Outbound which messes with your statistics.
Great call solution service We have been using the tool for over 6 months now and it has helped with all of our compliance and regulation requirements in ensuring calls are logged and recorded correctly and with it all being in one place helps us locate customer info/data at the press of a button to load up a new tab. Also helps with the fact details will populate if linked to their account when a customer calls in so saves time in locating them.
10/10 NVM app is a great tool for both making inbound and outbound calls - I have used this for over 1 year and the customer journey has been fantastic - easy to use, works every time! Integrates very nicely with Salesforce. Also good for call monitoring making it easy to see which agents are logged in to the system and who is busy or available. Overall I give this product 10/10.
Great telephony solution for our Startup We are pleased that we selected New Voice Media as the telephony solution for our in-house Customer Support team. Geoff Parlett did a great job as our Professional Services Consultant! He was very responsive to our questions and quickly resolved any issues and addressed our concerns.
5 STAR I have been in contact with Wesley Bisuna since the start of our NVW journey, he is always contactable - easy to understand and discuss what options best suit our business. The product is great for what we need.
Great support We have been using NVM for over a year, we have been provided with fantastic support and training and continue to gain more insight into our business as a result. Great to work with Alex, Matt, Tim and the rest of the team. We are excited to see what we can achieve together this year.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.