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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Tim Newton - PS Support Tim has recently provided us with some NVM training around the call dialler feature within NVM/Salesforce, thanks to Tim we now feel more confident around this feature and the capabilities it has. Tim also provided training around the admin features of NVM, great guy cheers!
Great System - Great Service Great day of support on our busiest day of the year! Would Recommend
Fantastic new system We have recently installed NVM into our call centre. the agent interface, Contactpad, is easy to use. The Realtime wallboards allow us to see call queuing and our service levels. The log a call function in salesforce has enabled our agents to link calls to customer records letting us see customers contact history. I recommend this system highly
really good new system Easy to use user interface for agents. Clear and concise button for call control. Training was excellent and easy to understand. Integration into Salesforce has saved valuable time when identifying customers
Efficient System The implementation support was phenomenal. Mark Balwin was our assigned specialist - he has done a brilliant work in the implementation. Training provided on the system was very useful.
Great Support Great support from our whole account team.
Great System! The product & training alongside was very good, highly recommended!
Review - 09/04/2018 The training from Mark, has been great with a real understanding and a patient manner. I would highly recommend Mark to any business to help.
NVM Review We have just had the New Voice Media system installed in our Swindon Office. After initial doubts i found the training, the transition & implementation of the new phone system to be brilliant. The new system is allowing me to make more calls & cut my downtime/admin time which has produced more sales. All in all it has been a great experience & the support from Mark and Russell has been great. Leee Robinson - Inside Sales Adviser - Fleetcor UK Swindon
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.