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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
What an excellent system I have found the NVM system has made how I operate so much more effective in terms of productivity and call management. Thanks to Mark for all your help.
NVM New Voice Media has been brilliant with logging all day to day tasks and ensuring that all calls are attached to the correct files making work easier and more efficient. Mark Baldwin has returned to the office and addressed all minor difficulties we had starting up the new system and after his well informed explanations to each of my colleagues I believe we are all now up to the required standard!
New Telephone Systems Our company has recently started using NVM and I have found it much easier to make and keep a record of all our calls with our clients. Mark was very helpful at showing me how to get acquainted with the system and made the process simple and easy to operate. Fantastic service!
New telephone system- Thank you! We have been using NVM for the last 4 weeks or so and it is great! I Just want to say a big thank you to Mark Baldwin who has been so helpful by sitting down with us all individually and going through exactly how to use NVM so that we are all confident in using it to its full potential! The new phone system has really helped us in keeping up to date with all our work, ensuring we don't miss any inbound calls and just improving our overall performance as a company. Thank you!
Quality Service OMG what did we do before NVM. A system good for our business. Mark was very helpful.
Fantastic Support and Customer Service NVM has been running in our office and on our systems for 3 months now, and it has been useful as it speeds up speaking to customs and helps me manage my calls and time. Mark Baldwin has been exceptional in response time and making sure my transition to the future has been smooth. Would definitely recommend NVM and Mark.
Fantastic Support and Customer Service We have been using NVM for approaching a year now. Really happy with the support and guidance we have received since it's implementation. Nasir in particular has been a great help at answering any questions or queries we have had. Great service!
A great experience! In the early stages of using New Voice Media and so the guys have been great in providing support for the implementation. Tim has been great in trying to fit the program and help us work around system limitations. I highly recommend New Voice Media.
Seamless Implementation and Exceptional Service Our implementation of New Voice Media could not have gone any smoother. We received excellent service from Sean Jares who's combined product knowledge and helpful disposition speaks volumes for the quality of the New Voice Media service and its staff. We are immensely pleased with our telephony system!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.