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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Transition to NVM We switched and implemented to new voice media as CTI and so far it has been very useful and helpful. It flows smoothly with how the business operates and the call flows are easily customizable. We are very glad to have the dynamic dialer that allows our agents to be able to work more efficiently. The reporting and a contact pad features are amazing. Carlos Aguilar helped us get things going and was able to meet and exceed every expectation with implementation, training, and resolving issues with outstandin... read more
New Voice Media – the perfect implementation!!! As a CIO you must deliver stability, compliance, cost efficiency, deliver the right thing and deliver what was promised. New Voice Media enabled me to meet all of those objectives and more. The solution is loved by our sales and service agents - they encounter zero issues in their day to day work with the NVM solution and they love how simple and at one with the Salesforce platform the NVM solution is. "It flows like liquid" I heard one say. The level of professionalism, care a... read more
Great partnership between New Voice Media and Spotzer It was important for me as CEO to have a best of breed solution that integrated across our Salesforce eco system. NVM ticked all the boxes and then more. Great solution. Professional team and leadership. Beat all others in an extensive RFP process. Great partnership and innovation. Fully recommend these guys. Pete
Excellent Customer Success Experience We have been using the NVM Dialler for a while now and initially we had a few teething problems getting the Dialler running in the way we wanted it to work. After a while, we were given James Doyle as Customer Success Manager who has worked incredibly hard to turn round our experience and improve the way the dialler works. He is patient, knowledgeable and liaised with product owners within the business to ensure two diallers set up separately are working as hoped. Thanks James - really a... read more
Really Efficient Click to dial saves me time and makes my work day really efficient. My fingers no longer ache.
Deployment The team at NVM has been very helpful at customising the system to meet with our requirements. I would like to mention Wesley always made himself available to guide us throughout the implementation process and getting us familiar with the system. Adding new agents becomes easy once the system is live. Feedback from the users is also very positive. Thanks.
Great Product! Had a few issues with the Dialler to begin with, (User error - me!) but thanks to James Doyle everything was explained and sorted quickly. Our Telemarketing Team efficiency has probably doubled!!!
NVM Implementation We have been using NVM since Sep 2016. The Implementation team were amazing, the transition was flawless. Since then we have been able to capture data more effectively, and improve or offer to customers. I highly recommend this to anyone looking at a better way of communicating with customers and staff. I would like to thank Wesley Bisuna for all his help as well over the past few months, he has been more than willing to answer any questions I have had.
New Voice Media Deployment We recently have deployed New Voice Media and found it very efficient and easy to use tool. The best feature is the configuring the routing.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.