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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Feature packed and flexible Best CTI for Salesforce in the market at the moment. I've used a few other products, but none as easy as NVM to get up an running. Knowledgable support to help with customisations is a plus.
Great telephony system with superb customer support !!!!! We have installed NVM in our call center and Salesforce environment. The product & training alongside was very good and helpful. highly recommended.
Awesome telephony system with great support !!!!! We are using NVM for our call center operations and our business teams are very happy the way system is built. From a technical stand point we always get the required support from NVM consultants or their Support team. All in all great system and great people to work with.
Really good CTI Tool for Salesforce We implemented NVM for our CTI solutions some time ago and the entire team is extremely happy to use it. They have a really good and reliable support. Highly recommended!
Handling and overview with new Dashboards good and availability of special resports The new dashboard gives a better an quicker overview over all our handeled hotlines and different languages. You have in one view the most important stats you need for supervising your hotline. Additionally I found my favourite report on agent basis from log in to log out.
Innovative, reliable, user friendly Integrating NVM to our SF world has been so easy and we immediately profited from the benefits of using it! Our SF contact data base is linked with no effort to our calls, we can manage data in a super easy way even in the built in reports functionality of SFs. Our end users required minimal training, the tool is also self-explanatory, so no complicated and long trainings to bring it live. NVM System offers a flexible model to manage your own call flows with a couple of clicks and has a lo... read more
NVM und Salesforce unterstützen die Betriebssteuerung Mit NVM und Salesforce haben wir eine große Innovation in der Telefonie mit unseren Busfahrern eingeführt. Wir können jetzt schon bei eingehenden Anruf sehen, welcher Busfahrer uns anruft und welche Liniennummer er gerade fährt. Das spart uns viel Zeit und die Grenzen der Möglichkeiten im Routing sind noch lange nicht erreicht. Beide Systeme zusammen bieten viele Möglichkeiten, sich wiederholende Aufgaben zu vereinfachen und alle Anforderungen an das Team logisch zu verbi... read more
Implementation and administration Die Implementierung des Systems und die Projektphase waren sehr gut seitens NVM koordiniert und organisiert. Somit konnten wir rechtzeitig an den Start gehen ohne jegliche Verzögerung. Das Administrieren von Callflows, das Einrichten von User oder auch neue Features sind sehr anwenderfreundlich gestaltet. Man benötigt keine extra IT Ressourcen, um Änderungen vorzunehmen.
NVM Installation & Training We have recently implemented NVM in our live Salesforce environment and our organisation cannot be more than happy with what has been provided. In addition to this, the training that was provided by NVM to my team was fantastic. I would like to personally thank Mark Baldwin, who installed and trained my team. He was very professional and approachable and extremely helpful. Thank you Mark & NVM for your continued support.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.