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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM Uptake/Use and Deployment Smooth As Silk We recently went live with NVM (about 3 weeks ago) and I worked with Tim Knox in getting the system changes that he had developed deployed to our Salesforce Environment. Was very impressed with the ease of deployment of such a large system and how smooth the entire deployment process was with Tim's help. Tim made it very easy for me to get all of the changes across from our Sandboxes to UAT/PROD and was able to step me through what I needed to do so that the whole process ran smoo... read more
Great Experience with NVM Implementation and Direct Results We did a very thorough CTI evaluation which ended with selection of NVM, specifically due to its tight integration with Salesforce.com The implementation went extremely well, primarily due to the service provided by our implementation expert Tim Knox, who not only had exception telephony experience but also had deep Salesforce knowledge which allowed him to really implement the functionality we needed. The end result was a seamless 8 week implementation and instant ... read more
Great System Great Support. Big thanks to the NVM team! This is a great piece of software that time and time again delivers when we have a 'wouldn't it be great if we could do this' moment. NVM keeps adding value to our operation as our team grows and our system gets more complex. I would like to make a special mention for Wesley Bisuna, a true legend and master of his craft. Wes has shown great understanding and insight on our process and is always suggesting new ideas of how we can make our business unit preform better wit... read more
Implementation of NVM An easy to use system that helps us track calls efficiently and effectively within Salesforce - finally! Thanks to Tim for providing fantastic support throughout training, testing and roll out.
NVM Implementation We recently implemented NVM with great success. The build was easier than anticipated and we had exceptional help from our consultant, Sean Jares. The setup went well, but Sean is what truly made it great, from the personal hands on training and on-site assistance, to the willingness to reply to emails/questions or attend a quick conference call. Sean's knowledge of SalesForce was also beneficial when working with our development and explaining the NVM setup, case and contact pops, etc.
New user to New Voice Media I have been in call centers for many years now, but never worked on the ACD side of things. Sean Jares came to one of our offices to teach us concepts in NVM, which proved to be informative and fun. The software is relatively easy to learn, and Sean helped us find some creative solutions for our environment. I appreciate the opportunity to learn this new skill, and appreciate Sean's help and encouragement.
New Voice Media Implementation A Success Sean Jares from NVM was helpful and onsite during a very time-sensitive implementation May 1. We are happy to report our phones worked day 1, and we carefully navigated any fall out between NVM, Salesforce/Service Cloud, Verizon and staff as we transitioned off Oracle CRM and our old phone system. Sean's expert advice, quick work, staff support and level of engagement was appreciated. Customers were able to get through and get the help they needed.
NVM We have recently switched back to NVM and its been a smooth and timely transition, the support received from James & Luke have been outstanding and cannot thank them enough. Cant wait to start using some of the new enhancements!.
I need more stars We're in the process of implementing NVM across 4 countries, and for the past two days I have had the immense pleasure of hosting Russell Healey in country number 3, where he has been answering all my questions, displaying some mean Excel skills, and generally made the whole process smooth as can be for both the team and myself. Ours is not a standard set-up, so Russell's support has been invaluable and so very appreciated. The system itself vastly improves the efficiency, visibility, and tracking possibili... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.