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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Handling and overview with new Dashboards good and availability of special resports The new dashboard gives a better an quicker overview over all our handeled hotlines and different languages. You have in one view the most important stats you need for supervising your hotline. Additionally I found my favourite report on agent basis from log in to log out.
Innovative, reliable, user friendly Integrating NVM to our SF world has been so easy and we immediately profited from the benefits of using it! Our SF contact data base is linked with no effort to our calls, we can manage data in a super easy way even in the built in reports functionality of SFs. Our end users required minimal training, the tool is also self-explanatory, so no complicated and long trainings to bring it live. NVM System offers a flexible model to manage your own call flows with a couple of clicks and has a lo... read more
NVM und Salesforce unterstützen die Betriebssteuerung Mit NVM und Salesforce haben wir eine große Innovation in der Telefonie mit unseren Busfahrern eingeführt. Wir können jetzt schon bei eingehenden Anruf sehen, welcher Busfahrer uns anruft und welche Liniennummer er gerade fährt. Das spart uns viel Zeit und die Grenzen der Möglichkeiten im Routing sind noch lange nicht erreicht. Beide Systeme zusammen bieten viele Möglichkeiten, sich wiederholende Aufgaben zu vereinfachen und alle Anforderungen an das Team logisch zu verbi... read more
Implementation and administration Die Implementierung des Systems und die Projektphase waren sehr gut seitens NVM koordiniert und organisiert. Somit konnten wir rechtzeitig an den Start gehen ohne jegliche Verzögerung. Das Administrieren von Callflows, das Einrichten von User oder auch neue Features sind sehr anwenderfreundlich gestaltet. Man benötigt keine extra IT Ressourcen, um Änderungen vorzunehmen.
NVM Installation & Training We have recently implemented NVM in our live Salesforce environment and our organisation cannot be more than happy with what has been provided. In addition to this, the training that was provided by NVM to my team was fantastic. I would like to personally thank Mark Baldwin, who installed and trained my team. He was very professional and approachable and extremely helpful. Thank you Mark & NVM for your continued support.
Ein super System NVM ist leicht und logisch zu editieren. Hotlines sind schnell eingerichtet. Für jeden Anruf wird ein Case erstellt, der sich in Salesforce auswerten lässt. Ansagen lassen sich neben der herkömmlichen Praxis im Tonstudio auch mit "Text to Speach" kreieren und klingen schon ganz passabel. Historische Daten werden nach Salesforce überführt und lassen sich von dort nach Excel importieren und auswerten. Für das Monitoring in Echtzeit steht ebenfalls ein praktikables Tool zur Verfügung. Im Großen und Ganzen ein g... read more
NVM Implementation - within a week! We JUST implemented NVM in our live Salesforce environment today and I couldn't be happier with the phenomenal assistance of Matt Drennen! We could not have met our go live date if it wasn't for Matt's professionalism and knowledge of the product. We started the project on Monday 16 April 2018 and was functional/live on Friday 20 April 2018, Matt was there every step of the way and had an answer/solution to all of our questions/concerns. Keep up the great work! It's people like you that gi... read more
Great Training and insight Mark Baldwin came to site and was really helpful in showing us all the tricks in NVM which has helped us no end! Thanks Mark
Real Time Insights We recently installed the NVM system into our contact centre. Now we have used it for a sufficient period of time, I can attest to the benefit it has been to ourselves primarily with the ability to view individual call queues on the ivr. This feature allows us to understand better the issues we are facing and how best to cater to the needs of the customer having the ability to change skillsets and prioritize certain queues. The process of learning how to use the system to its full capacity required minimal... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.