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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great for efficiency 5 stars all round
NVM was a great choice! NVM has been a great phone system for us so far with around 50 sales & service reps now using it daily! The implementation support was phenomenal. Scott R was our assigned specialist - he is extremely knowledgeable about the system and easy to work with to get everything set up. My only feedback on how NVM can improve a) is that the system configuration is fairly complex so it's important to focus on training & knowledge transfer during implementation so we as customers can learn to be self-sufficient... read more
GREAT JOB! Great job, Andrew, with our implementation! You've been great to work with!
Instant Improvement We've been on NVM for the past 5 months and have already started to reap the benefits. Call recordings are now available for all of our agents, dynamic list capabilities elevates a lot of the administration of our old solution and real time reporting direct from Salesforce gives our managers a intra-day view of what is happening throughout the day. We've save a lot of time from efficiencies alone. The rationalised presentation of CLI has also increased our contact rates!! Excellent levels of servicce thro... read more
New CTI Great job Andrew with the implementation of our new integration.
NVM Implementation We recently implemented NVM and we couldn't be happier with this user friendly tool and the Supervisor analytics surpasses any past data that was available. We are very excited about the call recordings, which we will utilize for training purposes. Andrew is great to work with and, along our journey, he offered valuable guidance throughout the design, training and implementation process. Andrew, we really appreciate your support!
Awesome tool Call quality has been good. The ability to record our inbound and outbound calls is great. Our old phone system didn't allow for that functionality. NVM staff has been great to work with so far.
Transition to NVM We switched and implemented to new voice media as CTI and so far it has been very useful and helpful. It flows smoothly with how the business operates and the call flows are easily customizable. We are very glad to have the dynamic dialer that allows our agents to be able to work more efficiently. The reporting and a contact pad features are amazing. Carlos Aguilar helped us get things going and was able to meet and exceed every expectation with implementation, training, and resolving issues with outstandin... read more
New Voice Media – the perfect implementation!!! As a CIO you must deliver stability, compliance, cost efficiency, deliver the right thing and deliver what was promised. New Voice Media enabled me to meet all of those objectives and more. The solution is loved by our sales and service agents - they encounter zero issues in their day to day work with the NVM solution and they love how simple and at one with the Salesforce platform the NVM solution is. "It flows like liquid" I heard one say. The level of professionalism, care a... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.