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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Brilliant system with a fantastic, hands on training team. The new NVM system is a lot more professional and practical than any call system I have used in the past. I highly recommend this system as it is smooth, user friendly and a great time saving tool. Russel has introduced the product and trained myself and my team and I can't praise him enough for a brilliant launch. He is efficient and energetic and made the whole process pain free.
Great System Excellent implementation on such quick turnaround and team are already getting used to the system. Thanks Mark.
Speeding up and simplifying salesforce... finally!! Today I was introduced to NVM and it being integrated in to SF, Russell gave an in depth tutorial and explanation on how the system is going to work and how to use it. Answering all of my queries clearly and ensuring we understand exactly what will happen. The system has already sped up our notoriously slow processes with SF provided me with higher results today than previously this week!! We had further questions following starting to use the system and Russell happily rem... read more
great system!! really efficient, time saving and user friendly!!
Progress Looks good so far and sure with more use and development of phase 2 it will be a great improvement
Great for efficiency 5 stars all round
NVM was a great choice! NVM has been a great phone system for us so far with around 50 sales & service reps now using it daily! The implementation support was phenomenal. Scott R was our assigned specialist - he is extremely knowledgeable about the system and easy to work with to get everything set up. My only feedback on how NVM can improve a) is that the system configuration is fairly complex so it's important to focus on training & knowledge transfer during implementation so we as customers can learn to be self-sufficient... read more
GREAT JOB! Great job, Andrew, with our implementation! You've been great to work with!
Instant Improvement We've been on NVM for the past 5 months and have already started to reap the benefits. Call recordings are now available for all of our agents, dynamic list capabilities elevates a lot of the administration of our old solution and real time reporting direct from Salesforce gives our managers a intra-day view of what is happening throughout the day. We've save a lot of time from efficiencies alone. The rationalised presentation of CLI has also increased our contact rates!! Excellent levels of servicce thro... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.