This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Telephony System We have been using NVM for the past 2 weeks in a live environment, NVM have been an absolute delight to deal with, Both Eric and Tim Knox were very helpful in the transition from our Legacy telephony to installing NVM, We have now had over 4000/5000 calls in over a week without any issues. Would definitely recommend Thank you NVM, Timothy Knox and Eric Buchanan
Cloud Contact Centre project implementation We recently went live with New Voice Media's Cloud Contact Centre and Salesforce's Service Cloud to a new team. Despite extensive testing, as the project went live I was filled with trepidation. Much to my joy there was no cause for worry, it went off without a hitch. The New Voice Media's assistance and input with our project team was invaluable and our success is in no small measure down to them. I'd particularly like to thank Mark Baldwin as his tireless effort and sterling work... read more
NVM integration - Tim Knox Great support during integration! Thank you - we appreciate it!
NVM Implement and Integration Successfully rolled out the live system yesterday and with on site support of Mark Baldwin, who has been of great help and assistance making system adjustments where necessary and investigation any odd scenarios we came across with almost immediate resolutions. Working so closely with us to get this project off the ground and implement, the extensive testing we put the Salesforce and NVM system through payed off, we could not have got to this point as well as we have with there help, thank you v... read more
NVM integration Excellent project management and collaboration with our further Salesforce integration partner led to a successful go live after only 8 weeks.
NVM integration - Tim Lukasz great support during the integration. Issues after the go-live have been solved very quick. Never had the feeling to stand alone with questions or challenges. Thanks a lot Tim!
Great support and integration - Tim Lukasz Very smooth integration and first, normal issues have been resolved extremely quick. Great support on the spot, needs have been understood and valuable advise has been given. Thanks a lot, Tim, for the great support, has been a pleasure.
Great Service and Support - Russell Healey We just wend live with NVM yesterday and I have to say that Russell has been a great support. The process of testing, designing, implementing and training was so easy and quick. I never had to worry about anything as Russell was always there in case our team had any questions. Thank you so much Russell for the fantastic service, support and prompt responses.
NewVoiceMedia Workshop with Mark Baldwin Following a day of professional services hosted with Mark Baldwin, I just wanted to leave some fantastic feedback. No request was an issue and we achieved a lot in the time we had. As well as several complex system changes, Mark also kindly took the time to train myself on how to make the most of what NVM has to offer. He also took the time to send over a document with links to every process I need in my role. Mark is an asset to NVM. Our new Account Manager Luke Hyde was also in atte... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.