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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great partnership between New Voice Media and Spotzer It was important for me as CEO to have a best of breed solution that integrated across our Salesforce eco system. NVM ticked all the boxes and then more. Great solution. Professional team and leadership. Beat all others in an extensive RFP process. Great partnership and innovation. Fully recommend these guys. Pete
Excellent Customer Success Experience We have been using the NVM Dialler for a while now and initially we had a few teething problems getting the Dialler running in the way we wanted it to work. After a while, we were given James Doyle as Customer Success Manager who has worked incredibly hard to turn round our experience and improve the way the dialler works. He is patient, knowledgeable and liaised with product owners within the business to ensure two diallers set up separately are working as hoped. Thanks James - really a... read more
Really Efficient Click to dial saves me time and makes my work day really efficient. My fingers no longer ache.
Deployment The team at NVM has been very helpful at customising the system to meet with our requirements. I would like to mention Wesley always made himself available to guide us throughout the implementation process and getting us familiar with the system. Adding new agents becomes easy once the system is live. Feedback from the users is also very positive. Thanks.
Great Product! Had a few issues with the Dialler to begin with, (User error - me!) but thanks to James Doyle everything was explained and sorted quickly. Our Telemarketing Team efficiency has probably doubled!!!
NVM Implementation We have been using NVM since Sep 2016. The Implementation team were amazing, the transition was flawless. Since then we have been able to capture data more effectively, and improve or offer to customers. I highly recommend this to anyone looking at a better way of communicating with customers and staff. I would like to thank Wesley Bisuna for all his help as well over the past few months, he has been more than willing to answer any questions I have had.
New Voice Media Deployment We recently have deployed New Voice Media and found it very efficient and easy to use tool. The best feature is the configuring the routing.
NVM Uptake/Use and Deployment Smooth As Silk We recently went live with NVM (about 3 weeks ago) and I worked with Tim Knox in getting the system changes that he had developed deployed to our Salesforce Environment. Was very impressed with the ease of deployment of such a large system and how smooth the entire deployment process was with Tim's help. Tim made it very easy for me to get all of the changes across from our Sandboxes to UAT/PROD and was able to step me through what I needed to do so that the whole process ran smoo... read more
Great Experience with NVM Implementation and Direct Results We did a very thorough CTI evaluation which ended with selection of NVM, specifically due to its tight integration with Salesforce.com The implementation went extremely well, primarily due to the service provided by our implementation expert Tim Knox, who not only had exception telephony experience but also had deep Salesforce knowledge which allowed him to really implement the functionality we needed. The end result was a seamless 8 week implementation and instant ... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.