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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Product! Had a few issues with the Dialler to begin with, (User error - me!) but thanks to James Doyle everything was explained and sorted quickly. Our Telemarketing Team efficiency has probably doubled!!!
NVM Implementation We have been using NVM since Sep 2016. The Implementation team were amazing, the transition was flawless. Since then we have been able to capture data more effectively, and improve or offer to customers. I highly recommend this to anyone looking at a better way of communicating with customers and staff. I would like to thank Wesley Bisuna for all his help as well over the past few months, he has been more than willing to answer any questions I have had.
New Voice Media Deployment We recently have deployed New Voice Media and found it very efficient and easy to use tool. The best feature is the configuring the routing.
NVM Uptake/Use and Deployment Smooth As Silk We recently went live with NVM (about 3 weeks ago) and I worked with Tim Knox in getting the system changes that he had developed deployed to our Salesforce Environment. Was very impressed with the ease of deployment of such a large system and how smooth the entire deployment process was with Tim's help. Tim made it very easy for me to get all of the changes across from our Sandboxes to UAT/PROD and was able to step me through what I needed to do so that the whole process ran smoo... read more
Great Experience with NVM Implementation and Direct Results We did a very thorough CTI evaluation which ended with selection of NVM, specifically due to its tight integration with Salesforce.com The implementation went extremely well, primarily due to the service provided by our implementation expert Tim Knox, who not only had exception telephony experience but also had deep Salesforce knowledge which allowed him to really implement the functionality we needed. The end result was a seamless 8 week implementation and instant ... read more
Great System Great Support. Big thanks to the NVM team! This is a great piece of software that time and time again delivers when we have a 'wouldn't it be great if we could do this' moment. NVM keeps adding value to our operation as our team grows and our system gets more complex. I would like to make a special mention for Wesley Bisuna, a true legend and master of his craft. Wes has shown great understanding and insight on our process and is always suggesting new ideas of how we can make our business unit preform better wit... read more
Implementation of NVM An easy to use system that helps us track calls efficiently and effectively within Salesforce - finally! Thanks to Tim for providing fantastic support throughout training, testing and roll out.
NVM Implementation We recently implemented NVM with great success. The build was easier than anticipated and we had exceptional help from our consultant, Sean Jares. The setup went well, but Sean is what truly made it great, from the personal hands on training and on-site assistance, to the willingness to reply to emails/questions or attend a quick conference call. Sean's knowledge of SalesForce was also beneficial when working with our development and explaining the NVM setup, case and contact pops, etc.
New user to New Voice Media I have been in call centers for many years now, but never worked on the ACD side of things. Sean Jares came to one of our offices to teach us concepts in NVM, which proved to be informative and fun. The software is relatively easy to learn, and Sean helped us find some creative solutions for our environment. I appreciate the opportunity to learn this new skill, and appreciate Sean's help and encouragement.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.