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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great and easy to use product. The integration with Salesforce is what makes it amazing! I've been working with NVM for roughly two years now in two different companies and I can not say anything negative about NVMs CTI. From initial integration of NVM to every single update that we had, everything always went almost flawless. Both their sales and support staff are fast to react and always very helpful ( Special thanks to Kyle Hughes for being our go-to guy for every situation that we had. When he steps in, you know that the... read more
Excellent Service Our business recently implemented NewVoiceMedia and i have been really impressed with it. The team can see the benefits of using this immediately and excited about the doors this has opened for us. Mark Baldwin has been great providing this for us.
Great system and even better service Our company recently introduced NVM to our business and our users can already see a difference in how this application can put us in a stronger sales position. The service of Mark Baldwin has been exemplary and when ever a small problem was identified it was treated with urgency and a fix was implemented almost immediately. Training was excellent and system is really user friendly.
Integration of NEME team and wider business into NVM with SF case handling NVM has been running in our business now for several years, the recent improvements and SalesForce integration has been a significant step for our case handling across different regions, the support in our recent expansion into other regions from our Customer Success Manager James Doyle was key to its success and the further projects we want NVM to be involved in with us.
Excellent support We have been using New Voice Media for a number of years. When the company's architects of the system moved on the platform got neglected and wasn't being managed properly. When we contacted NVM there support technicians Nasir Jaffer and James Doyle were outstanding in their support to get everything back on track for us. They are both a real credit to the company.
New system We just rolled this out in our office and it went brilliantly. Support from Russell was fantastic, he was easy to deal with and handled all questions with ease and confidence. The quality of the service and calls has been fantastic. Thank you
Grea telephony product providing powerful insights NVM is a great add on to Salesforce to provide seamless integration to telephony. We recently upgraded to the Advanced Stats package which provides a holistic view of both the Customer's experience and the Agents day to day activities. This allows us to see what is working, and what isn't and change accordingly. The support provided by NVM during this process was excellent and helped us sucessfully roll out across multiple regions at once.
Great Integration, with great support! Having just opened our brand new contact centre, we were really keen to get the telephony platform right. NVM integrates easily and seamlessly into Salesforce and is simple for the agents to use and understand. Definitely the right choice for us! The support and insights we have had from our project lead at NVM, Tim Lukacs has been amazing. From learning how to rebuild the entire IVR on the easy to use Call Plan Architect, to a fault free go live the support has been second to none.
Great Integration NVM has been extremely user-friendly and the integration with our Salesforce has been great. It's made it very easy to monitor agents and review calls. Any minor issues have been resolved quickly and efficiently.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.