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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fantastic! New Voice Media was introduced to us mid 2015 and has made vast improvements to our service. It is now much easier for us to monitor agents activity as well as the calls we receive. It integrated easily to Salesforce and is simple to use. In the smaller number of occasion were there have been any issues encountered these have been resolved quickly and efficiently.
Excellent Having used NVM as an agent and a supervisor, I found it very easy to use. I find the integration with Salesforce very useful. Their account managers and help desk staff are always very understanding and helpful.
Great system I am just coming to the end of a project with New Voice Media. I have to say that our consultant, Tim Lukacs, has been professional throughout and provided us with some very useful insight. I would recommend the NVM tool to anyone using Salesforce as it integrates seamlessly.
Great Support Team, Exciting Future Functionality, Top CRM Team We have been using for over a year, of which I have been a part of this team for 6 months. Few niggles here and there, but cannot fault the Support Team - so quick to respond, even with non-P1 cases. They are always polite, professional, the communication is great too. System works well and the functionality planned for future releases are very exciting and will really help address some of the more common questions I get as Sys Admin. I must mention Kyle Hughes ... read more
Easy Integration - Very flexible Really flexible when making changes and advance stats reporting is really useful. The support from the Customer Success team, and in particular Chris Williams is fabulous - always there when help is needed and really proactive in making sure we are making the most out of what we pay for!
Impressive Customer Service We have recently implemented NVM and I am fully impressed with the thoughtful and robust service and implementation plan from our rep Sean Jares.
New Voice Media Implementation We have been using NVM for 3 days now and the experience has been great since going live. Once our Professional Services Consultant, Sean Jares joined the implementation it went smoothly. We cannot say enough about Sean's overall knowledge of Salesforce, New Voice Media and the telephony services integrations. We also like the service portal where we can ask for enhancements and request services.
Very Useful Tool My team has been using NVM for just over a month now, and so far the experience has been very positive. The softphone works flawlessly, even for our reps that work remotely. The in-depth reporting that we can now do is improving our productivity and helping to identify areas of weakness. Great product with great features. Support team has been very responsive and helpful as well.
Great product and service We have been using NVM for 4 months now. The team provided great service and support on setting up and have been giving us great ongoing support as we continue to expand the rollout to more users. The product itself is great with best in class features and is enabling our sales team to be more efficient in making calls as well as providing the operational team with deep insight on how we are connecting with our customers through the data and dashboards on Salesforce from NVM.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.