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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media Implementation A Success Sean Jares from NVM was helpful and onsite during a very time-sensitive implementation May 1. We are happy to report our phones worked day 1, and we carefully navigated any fall out between NVM, Salesforce/Service Cloud, Verizon and staff as we transitioned off Oracle CRM and our old phone system. Sean's expert advice, quick work, staff support and level of engagement was appreciated. Customers were able to get through and get the help they needed.
NVM We have recently switched back to NVM and its been a smooth and timely transition, the support received from James & Luke have been outstanding and cannot thank them enough. Cant wait to start using some of the new enhancements!.
I need more stars We're in the process of implementing NVM across 4 countries, and for the past two days I have had the immense pleasure of hosting Russell Healey in country number 3, where he has been answering all my questions, displaying some mean Excel skills, and generally made the whole process smooth as can be for both the team and myself. Ours is not a standard set-up, so Russell's support has been invaluable and so very appreciated. The system itself vastly improves the efficiency, visibility, and tracking possibili... read more
What an excellent system I have found the NVM system has made how I operate so much more effective in terms of productivity and call management. Thanks to Mark for all your help.
NVM New Voice Media has been brilliant with logging all day to day tasks and ensuring that all calls are attached to the correct files making work easier and more efficient. Mark Baldwin has returned to the office and addressed all minor difficulties we had starting up the new system and after his well informed explanations to each of my colleagues I believe we are all now up to the required standard!
New Telephone Systems Our company has recently started using NVM and I have found it much easier to make and keep a record of all our calls with our clients. Mark was very helpful at showing me how to get acquainted with the system and made the process simple and easy to operate. Fantastic service!
New telephone system- Thank you! We have been using NVM for the last 4 weeks or so and it is great! I Just want to say a big thank you to Mark Baldwin who has been so helpful by sitting down with us all individually and going through exactly how to use NVM so that we are all confident in using it to its full potential! The new phone system has really helped us in keeping up to date with all our work, ensuring we don't miss any inbound calls and just improving our overall performance as a company. Thank you!
Quality Service OMG what did we do before NVM. A system good for our business. Mark was very helpful.
Fantastic Support and Customer Service NVM has been running in our office and on our systems for 3 months now, and it has been useful as it speeds up speaking to customs and helps me manage my calls and time. Mark Baldwin has been exceptional in response time and making sure my transition to the future has been smooth. Would definitely recommend NVM and Mark.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.