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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Telephone Systems Our company has recently started using NVM and I have found it much easier to make and keep a record of all our calls with our clients. Mark was very helpful at showing me how to get acquainted with the system and made the process simple and easy to operate. Fantastic service!
New telephone system- Thank you! We have been using NVM for the last 4 weeks or so and it is great! I Just want to say a big thank you to Mark Baldwin who has been so helpful by sitting down with us all individually and going through exactly how to use NVM so that we are all confident in using it to its full potential! The new phone system has really helped us in keeping up to date with all our work, ensuring we don't miss any inbound calls and just improving our overall performance as a company. Thank you!
Quality Service OMG what did we do before NVM. A system good for our business. Mark was very helpful.
Fantastic Support and Customer Service NVM has been running in our office and on our systems for 3 months now, and it has been useful as it speeds up speaking to customs and helps me manage my calls and time. Mark Baldwin has been exceptional in response time and making sure my transition to the future has been smooth. Would definitely recommend NVM and Mark.
Fantastic Support and Customer Service We have been using NVM for approaching a year now. Really happy with the support and guidance we have received since it's implementation. Nasir in particular has been a great help at answering any questions or queries we have had. Great service!
A great experience! In the early stages of using New Voice Media and so the guys have been great in providing support for the implementation. Tim has been great in trying to fit the program and help us work around system limitations. I highly recommend New Voice Media.
Seamless Implementation and Exceptional Service Our implementation of New Voice Media could not have gone any smoother. We received excellent service from Sean Jares who's combined product knowledge and helpful disposition speaks volumes for the quality of the New Voice Media service and its staff. We are immensely pleased with our telephony system!
NVM Integration - Sean Jares The transition to NVM has been very smooth thanks to Seans' expertise and knowledge. He offered flexible and personalized solutions that perfectly fit our business structure. Perfect example of proficiency and effectiveness.
Smooth Deployment and Great Service! An implementation across your entire sales team will always be a daunting task, however I’m excited to say we hardly felt the pressure with New Voice Media. The knowledge and enthusiasm from Sean Jares and his team made the project seem like a congenial effort rather than a service as these things often do. Thank you!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.