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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Impressive Customer Service We have recently implemented NVM, and I am fully impressed with the thoughtful and robust service from Sean Jares and the NVM support team.
Excellent Service James Doyle is fantastic!! Our NVM set up had been working well but with a few niggles that we just couldn't iron out. James took some time out to go through our settings with us and helped us to make a few minor tweeks and the system is working perfectly now. We are now in the process of setting up a brand new call plan which James has assisted with. I would highly recommend NVM
Great system and support. James has been working with us here at the Marie Curie Support Line to update and improve our system. The NewVoiceMedia Integration (CTI) is now available on the Salesforce AppExchange has helped us to produce better reports reflecting KPI’s and is very easy to use. James was on site to walk us through the changes and as always provided excellent and timely support. Great system, great support.
Great service from Mark Baldwin Mark has helped build our new system and was on site for go live this morning. Everything has been really smooth and we are already loving the new system. Functions we didn't have before such as click to dial, call recognition etc are going to make our jobs easier and more efficient right away!
Easy to use and great for reporting daily KPIs We've been using NVM with salesforce integration for about a year in our NZ office and just had it implemented in our UK contact centre. The implementation team at NVM was fast and we encountered no issues and the after care was excellent, providing training and ongoing support. Overall a seamless and enjoyable experience with no issue. My team are taking/making calls daily and providing key metrics and reports to our senior team. I highly recommend NVM and thumbs up to Tim who ... read more
Smooth Integration, Great Support A big thank you to Tim and the team in helping us implement NVM in such a short amount of time. Transition to the system and going live was smooth and the pre and post launch support has been exceptional.
Sharp Development and Smooth Deployment! A great experience working with Tim and the Team from NVM. I am responsible for training sales team and Tim was especially helpful providing the required information to enable our team to have the best possible start. In addition the NVM Wiki is a fantastic resource. Thanks NVM!
New Telephony System We have been using NVM for the past 2 weeks in a live environment, NVM have been an absolute delight to deal with, Both Eric and Tim Knox were very helpful in the transition from our Legacy telephony to installing NVM, We have now had over 4000/5000 calls in over a week without any issues. Would definitely recommend Thank you NVM, Timothy Knox and Eric Buchanan
Cloud Contact Centre project implementation We recently went live with New Voice Media's Cloud Contact Centre and Salesforce's Service Cloud to a new team. Despite extensive testing, as the project went live I was filled with trepidation. Much to my joy there was no cause for worry, it went off without a hitch. The New Voice Media's assistance and input with our project team was invaluable and our success is in no small measure down to them. I'd particularly like to thank Mark Baldwin as his tireless effort and sterling work... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.