This profile has been claimed by the business owner or representative.
Wag Hotels - Redwood City
- Pet Boarding
- Redwood City, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Conveniently located just off the intersection of the 101 and 84 freeways near downtown, you’ll find the most unique pet hotel Redwood City has to offer. Wag Hotels is the ultimate in fun, safety, and convenience for cats and dogs.
Location details
1025 Hansen Way, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went there on Easter morning! We got seated right away! The service was amazing! Carol Lynn was so nice and attentive! The food was amazing! The omelet I had was cooked perfect! The fruit was nice and fresh! Grandma got the biscuits & gravy! They were the best she's ever had! A big shout out to Carol Lynn for the amazing service!
As soon as we pulled on the driveway, Ramen and Maui were excited! That was a happy feeling for us pawrents! We flew out of state and the first call we received was Ramen might be having seizures (he doesn't have medical issues, he's a nervous boy)...this kinda call was not the ones we want to ever receive. We called as soon as we landed and spoke with Sam, she explained the action taken and ASSURED us that Ramen is being monitored along with his brother Maui. After the call, we felt at ease and received daily memories abo... read more
Business response:
Thank you so much for your kind words! We absolutely adore Ramen and Maui, and it means the world to us that they felt happy and comfortable during their stay. We understand how nerve-wracking it can be to receive unexpected calls, but our team, including Sam, was dedicated to making sure Ramen was well cared for and monitored closely. Seeing his tail up and that big smile made our day! We appreciate your trust in us and can’t wait to welcome your boys back for more tail-wagging fun! See you again soon!
It's great to know that I can always count on Wags grooming department to take care of my two dogs when they need baths or nail trims. Jeannette always goes above and beyond to make sure their time at grooming is positive and something they look forward to. It's not easy to find a groomer that can handle an 85lb ball of energy my husky can be. That being said my husky runs to the groomers doors when we pull up and knows that he is about to be well cared for! Thank you for all you do!
Business response:
Thank you for your comments, we love taking care of Azul he is energetic and sweet. He is well loved here by all the staff. Jeannette more so; seems to have adopted him as one of her own. Thank you for allowing us to care for him.
Jeannette is the only person I fully trust with my dogs for their nail trim bc she is soooooo careful with my anxious dogs and she does it so well and fast without injuring their quick. Not that the others are bad or anything. They're able to accept walk ins and everyone is v friendly
Business response:
Thank you so much for your kind words! Jeannette truly has the magic touch, and we’re so glad she’s been able to make nail trims a stress-free experience for your pups. We appreciate your trust and are always happy to accommodate walk-ins. Looking forward to seeing you and your Baby again soon!
This review is for the Wag Hotel Spa at Redwood City! We frequently book the hotel portion but this past week was the first time that we had booked a service for our pups through their spa service! We figured it was the end of the year and we wanted our pups going into the new year fresh and clean. We were able to make an appointment with ease. Upon arrival we were greeted by the staff and our pups were so excited since they thought they were going for a day of all day play, but they were in for a treat with at the spa for ... read more
Business response:
Thank you so much for your wonderful review! We’re thrilled to hear that Bishop and Rogue had such a fantastic first spa experience with us! It was such a treat to pamper them, and Jeannette truly loved getting them all fresh, clean, and ready for the new year. Bishop looked so dapper in his tie, and Rogue was absolutely adorable with her bow—what a pair of cuties! We’re so glad we could make their spa day special and that they left looking and smelling amazing. We absolutely love having Bishop and Rogue here and can’t wai... read more
My dog has loved her last three visits and we will still continue to come here . I haven't identified the names of the particularly friendly staff just yet , but I feel she's safe , cared for , and there's at least one very sweet guy and a couple of women that are very kind and engaged . There are some cons that do need to be addressed : - the check in has taken anywhere from 15-30 min regardless of holiday , a line , staffing , or not . I feel like that time needs to be factored into the rates and more staff needs to ass... read more
Business response:
Hi Kristi, Thank you so much for taking the time to share your detailed feedback and for speaking with us as well—it truly means a lot! We're thrilled to hear that Winnie has loved her last three visits and that you plan to continue coming back. She’s such a sweetheart, and we love having her here! We’re always striving to optimize our check-in process, and we take great pride in paying close attention to all the details to ensure every pup’s experience is exceptional. As Winnie continues to frequent us, we’ll get to know ... read more
My dog has loved her last three visits and we will still continue to come here . I haven't identified the names of the particularly friendly staff just yet , but I feel she's safe , cared for , and there's at least one very sweet guy and a couple of women that are very kind and engaged . There are some cons that do need to be addressed : - the check in has taken anywhere from 15-30 min regardless of holiday , a line , staffing , or not . I feel like that time needs to be factored into the rates and more staff needs to ass... read more
Business response:
Hi Kristi, Thank you so much for taking the time to share your detailed feedback and for speaking with us as well—it truly means a lot! We're thrilled to hear that Winnie has loved her last three visits and that you plan to continue coming back. She’s such a sweetheart, and we love having her here! We’re always striving to optimize our check-in process, and we take great pride in paying close attention to all the details to ensure every pup’s experience is exceptional. As Winnie continues to frequent us, we’ll get to know ... read more
I've been bringing my dog to Wag Hotel for the past 6 months and I want to say we have had a consistent positive experience during this time. Everyone is very kind, courteous, and super friendly with my dog and I. A special shout out to Nayeli Hernandez, and Jamie Master at the front desk and Lexi Vitols in Small All Day Play. They all have taken the time to make my dog feel welcome, dealt with my questions and given good advice for some behavior puppy changes etc. I also look forward to the "Wag memory" photos I receive ... read more
Business response:
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you and Cheyenne have had such a positive and consistent experience over the past six months. It warms our hearts to know that she loves coming in and runs in without hesitation—what a perfect sign of trust and happiness! A huge thank you for giving special shoutouts to Nayeli, Jamie, and Lexi—they’ll be overjoyed to know their care and dedication have made a difference. It’s always our goal to make both pets and their families feel... read more
What went well???? JAY went well!!! Been going to wag since our Beagle has been 6 weeks old. Ups and downs at times led us to leave. Thankfully we met Glen and he was the magic of bringing us back. Through Glen we also worked with Jay. Jay not only makes us feel special and treats our beagle as his special guest but we've noticed he treats EVERYONE AND EVERYONE'S pet SPECIAL. Long story short we only will continue to bring Benny , our beagle, to Wag Hotel because of JAY. He is truly a GEM for Wag Hotels. Thank you Jay for b... read more
Business response:
Thank you so much for this incredible review! It has truly made my day! Benny is such a joy to have around, and it’s been an honor to be part of his journey with Wag since he was just a little pup. I’m so glad to hear that we’ve been able to create a positive experience for both of you—it means the world to me to know that Benny feels at home here. Your kind words about my care for all pets and their families really touched me, as that’s always my goal. Benny will always have a special place here at Wag, and I can’t wait to ... read more
Frequently asked questions about Wag Hotels - Redwood City
How is Wag Hotels - Redwood City rated?
Wag Hotels - Redwood City has a 4.8 star rating with 673 reviews.
When is Wag Hotels - Redwood City open?
Wag Hotels - Redwood City is open now. It will close tomorrow at 12:00 a.m.