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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Nestled just off the 101 freeway near the Mission and SOMA districts you’ll find our elite San Francisco dog and cat hotel - a place where four-legged guests can make new friends, participate in mentally stimulating activities, and get pampered in our spa before retreating to their own private room to lounge on plush bedding. At Wag Hotels San Francisco pet hotel, cats and dogs enjoy hotel-style accommodations under the care of our staff that are on-site 24/7/365 making sure eac... read more
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We used Wag Hotels for the very first time to board our baby boy while mom and dad got married! While we would've rather had him join in the festivities, he couldn't because no pets were allowed at the venue. Overall, my experience with Wag was okay. I definitely felt like they deceive you with the photos posted on their websites of their dog suites. They look nice, well kept, and super clean. In reality our dog looked like he was in a jail cell with semi nicely made bed. Given the cost of $136 a night for this Junior delu... read more
Business response:
Hello Adrianne, thank you for taking the time to provide your feedback and letting us know about your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met. We really enjoyed having Frankie in our care. If you have some time, we would love to chat with you to see how we can create a better experience for you in the future. Please reach out to us at your earliest convenience. Hope to hear from you soon. Kind Regards, Mary Ngo Operations Manager Wag Hotels - San Francisco
I've used wag hotel in the past a few years back and was pretty indifferent about it, but used this location for the first time and loved it!! The girls who work the front desk were so kind. I booked the one-on-one day care day because my pup can be dog aggressive. So he got solo walks and play time with employees throughout his 6 hour stay. At drop off the first employee listened to me about my concerns and noted everything she could about my dog. The employee that came out to grab him did her best to make him feel comforta... read more
Business response:
Thank you so much for taking the time to share your wonderful experience with us! We are absolutely thrilled to hear that your recent visit to our location exceeded your expectations. It means a lot to us that you felt comfortable and reassured by the care we provided for you and your pup. Our team works hard to make sure every pet feels special, safe, and loved, and it's so rewarding to know that the attention and detail we put into your fur babys care made a difference. Your kind words and feedback mean the world to us, a... read more
Wag Hotel SF has been a second home for our pup since she was just a few months old, and now, at 2.5 years old, she still absolutely loves it! From the very beginning, their team has provided invaluable socialization, helping her learn to regulate her energy and play well with both dogs and people. Their attentive staff, who takes extra time to get to know each dog individually, worked with us early on to find the right balance between all-day play and downtime, and we've always appreciated their individualized approach to c... read more
Business response:
Hi Rebecca! Thank you so much for the wonderful words! We LOVE having Moxie here for All Day Play and can't get enough of her. We can't wait to share this review with the team. We appreciate your patience with our flood clean up efforts and can't wait to wow you with our facility once we've got everything squared away. Thanks again for sharing Moxie with us! Until Next Time, Eryn Ginzel and The Wag Hotels Team in SF
Thank you so much Shae for always being so sweet to my puppy, Chowder. He is always so excited to see you and play at all-day-play. As a dog parent, you give me a lot of relief in knowing my baby is in good hands. You keep all the services, scheduling, food, coordination, etc. in order and make it super easy for me to schedule his stays at Wag Hotels. Thank you Shae!
Business response:
Hi Andrew! Thank you so much for your kind review! We all truly love Chowder and we are so grateful to have the opportunity to hang out with him. I will make sure to let Shae know your kind words as I am sure she knows how much she is loved by Chowder. We are so happy to be part of Chowders life and we hope to continue providing the absolute best care for your whole family. Best regards, Norma Bautista General Manager
I highly Recommend this business. Their Customer Service is Superior My husband and myself could not be happier on the Special Bond they generate with our pet and others Best and Beyond Special Bond care your pet receives Big Shout Out to Deshawn Smith the client Manager at San Francisco Wag Hotel showing his commitment performance and explaining the set up and care for our Meiko and others. It make a difference knowing we can leave our Pet in good hands and have peace of mind Best Professional Customer Service One last thin... read more
Business response:
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you and your husband are so happy with the care Meiko received at the Wag Hotel. Deshawn and the team take great pride in building strong bonds with each pet, and it's amazing to hear how much peace of mind it gave you knowing Meiko was in such great hands. We truly appreciate your kind words and recommendation, and we're so glad to hear Meiko enjoyed her stay so much that she didn’t want to leave! That really speaks volumes. Thank you again... read more
I have been bringing my dog Ricky Baker here for daycare a few days a week for about a year now. I literally have to drag him out of there at the end of the day because he loves everyone that works there. (and the cookie jar at the desk) The staff are all wonderful, professional and kind. You can tell they really love animals and I feel like he is in very good hands. They take precautions based on his special needs to make sure he is safe and I really appreciate that. Because he tends to eat anything in reach (toys sticks... read more
Business response:
Hi Rebecca! Thank you so much for sharing such kind words and beautiful pictures if Ricky! As you already know Ricky is truly loved and welcomed to come hang out with us anytime! If it was up to us Ricky would have a personalized suite with his name on it! Best regards, Norma Bautista General Manager
We have been taking our precious baby to wag for several years now. They are amazing and she loves going there to see both her human and doggie friends. We have found them to be super friendly and accommodating over the years. Highly recommend!
Business response:
Hey Mat! Thank you so much for the kind review. We can't tell you how much we appreciate your kind words and we're so excited to share this with the team. Our entire crew LOVES having Nube here with us and we can't wait for her to walk through the door for All Day Play. Thank you again for sharing her with us and letting her into the Wag Hotels Family. Give her some extra love and cuddles for us and we'll see you soon! Until Next Time The Wag Hotels San Francisco Team
We've never boarded our Yorkie at Wag Hotels, so I can't comment on that. However, we did have him groomed here twice. While the haircut was short as requested, both times it came out just a little choppy--nothing major, but noticeable. I had to trim his left ear hair to match the right. Another thing we noticed was that our pup seemed a bit down for a few hours after both visits. Not sure what caused that, but it was enough for us to decide not to return. On the positive side, the staff is pretty cool, and I'll give them... read more
Business response:
Hello T.M, Thank you for taking the time to share your feedback. We're sorry to hear that your grooming experience wasn’t quite what you expected, and we truly appreciate your comments about the haircut quality and your pup’s reaction. We always strive to provide a positive experience for both our furry guests and their owners, so I will certainly pass along your feedback to our grooming team to ensure we're continuing to improve. It’s great to hear that you liked our staff and the dog swag selection! We always aim to create... read more
This has long been overdue... my little Bailey has been going here for almost 2 years. As a dog mom, I love this location! It's convenient and close by my workplace so drop off and pick up is a breeze. I love coming here because all the staffs are so warm and friendly. I've tried other Wag locations but SF is by far the friendliest. I don't have to worry when I drop him off even for boarding. My little one gets all the loves and cuddles he can get from everyone. He is always well taken care of every time he stays. I apprecia... read more
Business response:
Hello Kay, Thank you so much for your kind 5-star review! We absolutely love Bailey, and it’s always a joy to have him with us. We're thrilled to hear that you’ve been happy with the service we provide, and we’re looking forward to continuing to care for Bailey for many more years to come. If there’s anything else we can do for you or Bailey, please don’t hesitate to reach out. We’re always here to help! Best, Norma Bautista General Manager
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.9 star rating with 641 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is closed now. It will open at 9:00 a.m.