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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Nestled just off the 101 freeway near the Mission and SOMA districts you’ll find our elite San Francisco dog and cat hotel - a place where four-legged guests can make new friends, participate in mentally stimulating activities, and get pampered in our spa before retreating to their own private room to lounge on plush bedding. At Wag Hotels San Francisco pet hotel, cats and dogs enjoy hotel-style accommodations under the care of our staff that are on-site 24/7/365 making sure eac... read more
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been taking our precious baby to wag for several years now. They are amazing and she loves going there to see both her human and doggie friends. We have found them to be super friendly and accommodating over the years. Highly recommend!
Business response:
Hey Mat! Thank you so much for the kind review. We can't tell you how much we appreciate your kind words and we're so excited to share this with the team. Our entire crew LOVES having Nube here with us and we can't wait for her to walk through the door for All Day Play. Thank you again for sharing her with us and letting her into the Wag Hotels Family. Give her some extra love and cuddles for us and we'll see you soon! Until Next Time The Wag Hotels San Francisco Team
We've never boarded our Yorkie at Wag Hotels, so I can't comment on that. However, we did have him groomed here twice. While the haircut was short as requested, both times it came out just a little choppy--nothing major, but noticeable. I had to trim his left ear hair to match the right. Another thing we noticed was that our pup seemed a bit down for a few hours after both visits. Not sure what caused that, but it was enough for us to decide not to return. On the positive side, the staff is pretty cool, and I'll give them... read more
Business response:
Hello T.M, Thank you for taking the time to share your feedback. We're sorry to hear that your grooming experience wasn’t quite what you expected, and we truly appreciate your comments about the haircut quality and your pup’s reaction. We always strive to provide a positive experience for both our furry guests and their owners, so I will certainly pass along your feedback to our grooming team to ensure we're continuing to improve. It’s great to hear that you liked our staff and the dog swag selection! We always aim to create... read more
This has long been overdue... my little Bailey has been going here for almost 2 years. As a dog mom, I love this location! It's convenient and close by my workplace so drop off and pick up is a breeze. I love coming here because all the staffs are so warm and friendly. I've tried other Wag locations but SF is by far the friendliest. I don't have to worry when I drop him off even for boarding. My little one gets all the loves and cuddles he can get from everyone. He is always well taken care of every time he stays. I apprecia... read more
Business response:
Hello Kay, Thank you so much for your kind 5-star review! We absolutely love Bailey, and it’s always a joy to have him with us. We're thrilled to hear that you’ve been happy with the service we provide, and we’re looking forward to continuing to care for Bailey for many more years to come. If there’s anything else we can do for you or Bailey, please don’t hesitate to reach out. We’re always here to help! Best, Norma Bautista General Manager
We're new parents of a puppy & we're so relieved to find the Wag hotel. All of the staff have been so so friendly & hospitable I'm so comfortable leaving my fur baby in their hands & my puppy was so excited to be back for a return visit. He greets all of the lovely employees with kisses & tail wags & it warms our hearts to know he's happy & cared for while we work.
Business response:
Hello Allee, Thank you so much for your wonderful review! We’re so happy to hear that you’ve had such a positive experience with us, especially as new puppy parents—it’s so important to find a place where both you and your pup feel comfortable. It’s truly heartwarming to know that your little one is excited to return and feels at home with our team. We love seeing those tail wags and puppy kisses! We’re grateful that you trust us with your fur baby, and we’ll always do our best to make sure he’s well cared for. If you ever ... read more
I want to express a very genuine thank you to De'Shawn Smith, the Client Services Manager at the Wag Hotel San Francisco, along with the whole team there. While in boarding for 4 nights, our 13-year-old dog Lizzie started to show unusual and concerning symptoms like low appetite and bloody stool. After a few incidents, the Wag Hotel staff called us and asked permission to take Lizzie to the nearby vet because they were worried about her. After personally bringing Lizzie back to the Wag from the vet around 8pm on a Thursda... read more
Business response:
Hello Jen, Thank you so much for taking the time to share such a thoughtful and heartwarming review. We are so sorry to hear that Lizzie wasn’t feeling well during her stay, but we are incredibly grateful that De’Shawn and the entire team could be there to support both you and Lizzie in a time of need. It means so much to us that we could offer some peace of mind during such a stressful situation. De’Shawn and our staff always strive to go above and beyond for the pets and owners in our care, and we’re so glad that his actio... read more
I don't trust my dog to go anywhere else- either for daycare or for boarding. Wag Hotel is the best.
Business response:
Hello Danielle, Thank you so much for your incredible trust and kind words! We are truly honored to be the place you choose for Bailey’s daycare and boarding. It means a lot to us that you feel confident in our care, and we’re committed to providing the best experience for Bailey every time she is with us. If there’s anything we can do to make her visits even better, don’t hesitate to let us know. We look forward to continuing to care for Bailey and seeing her enjoy their time here at Wag Hotels. Norma Bautista General Man... read more
Wag was an excellent option for my pet. They were extremely welcoming and even had a welcome sign when we showed up the first time. They have scheduled play times and what I loved the best is that every suite has a camera so you can always be watching your fur kid at your convenience. Sunny was well taken care of, he loved Wag! He enjoyed socializing and playing. They have a grooming section also which is convenient but never had a chance to try it. I felt happy leaving Sunny in caring hands while I was away at work. It is ... read more
Business response:
Hello Iris, Thank you so so much for this amazing review. It is an honor to take care of your pup and we're happy you both left with a great experience. We can't wait to see you both again. De'Shawn Smith Client Service Manager
While there was a hiccup during check in, Shay, Eddie and the Wag staff were quick to resolve the issue. They made my pups comfortable and gave me peace of mind while I was out of town. Loved that the tam sent several pictures through their stay of them enjoying the facility! Thanks Wag Team
Business response:
Hello Tatiana, Shae and Eddie are amazing and I am glad they were able to help with your issue. We appreciate that you enjoyed our service and are happy you loved the photos ! Please come back anytime and we hope to see you and your pups again. Thank You! De'Shawn Smith Client Service Manager
My dog Cosmo has been going to Wag for 3 years, and he's still bursting with excitement every time we pull up for drop-off. All-day play is perfect for anyone who has to commute or work long hours and doesn't want to leave their dog cooped up--I'm actually not sure what I'd do without it. They've got plenty of space for the dogs to burn some energy--or lounge around--under close supervision. The staff are incredibly friendly and caring, and I'm always confident that Cosmo is in good hands. Wag is also a great place for board... read more
Business response:
Hello Matt, We all love Cosmo ! We're honored to watch over him and thankful you trust us with his care. He is a ball of energy and lots of fun and we enjoy having him with us. Thank you so so much for your review. We hope to continue creating great memories with you both. De'Shawn Smith Client Service Manager
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.9 star rating with 666 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is open now. It will close at 6:00 p.m.