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Wag Hotels - San Francisco

4.9

About this business

Wag Hotels is the Ultimate Stay & Play Resort Nestled just off the 101 freeway near the Mission and SOMA districts you’ll find our elite San Francisco dog and cat hotel - a place where four-legged guests can make new friends, participate in mentally stimulating activities, and get pampered in our spa before retreating to their own private room to lounge on plush bedding. At Wag Hotels San Francisco pet hotel, cats and dogs enjoy hotel-style accommodations under the care of our staff that are on-site 24/7/365 making sure eac... read more

Location details

25 14th St, San Francisco, CA, 94103, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9665 reviews
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Amir T.'s profile image
Amir T. 
rating
7 months ago

Wag has been incredibly helpful as daycare while I'm at work. Their packages are great, and it's so clear how much they genuinely care about the dogs. They're always so careful and attentive, which makes me feel totally comfortable leaving my pup there. I love getting photo updates throughout the day, and the flexible hours make things super convenient. 

Business response:

Hello Amir, Thank you so much for your 5 star review ! We appreciate that you love our service and are happy to be trusted with the care for your fur baby. Welcome to the Wag Fam ! De'Shawn Smith Client Service Manager 

Deanna H.'s profile image
Deanna H. 
rating
7 months ago

I started bring my dog here when I would go on vacation. I learned about the all day play them the monthly day pass which is from 7 to 7. There is a special introductory price which is really helpful! The employees are amazing. They really care and love the pets. This is an amazing place where you can feel comfortable leaving your baby here!!! Ty all for being so amazing!! 

Business response:

Hello Deanna, That picture is amazing ! Thank you so much for your 5 star review. We're happy you enjoy our services and we thank you for trusting us with the care for you pup. Thank you so much for your kind words ! De'Shawn Smith Client Service Manager 

Erin F.'s profile image
Erin F. 
rating
8 months ago

Our dog went in not a beggar and came out a beggar. We'd trained her at home not to bug us for food when we're eating, but the well-intentioned young women watching her thought she was adorable (she is) and our dog took full advantage of them. When we came to pick her up they were tossing treat after treat to her while she played teacher's pet. Okay, she's cute! But the random endless treats she finagled out of them over two days was shameless, and the staff didn't really understand that giving a dog whatever she wants all t... read more

Jennifer C.'s profile image
Jennifer C. 
rating
8 months ago

We have used Francisco at the SF wag hotel's grooming spa three times now. He is such an amazing groomer. He takes thorough notes as well as makes sure to confirm with us if there are any changes. He also sends us various updates of our fur baby throughout the visit. Our baby is now 12 years old so he needs gentle handling and Francisco always treats him with care. It's almost time for us to see him again and we can't wait! 

Business response:

Hello Jennifer, We're elated to hear about your positive experience with Francisco at our SF Wag Hotels grooming spa. Thank you for sharing your feedback! We hope to see you both really soon . De'Shawn Smith Client Service Manager 

Matt D.'s profile image
Matt D. 
rating
8 months ago

We love using the Wag SF for all day play. We have a large doberman/german shepherd mix who loves being outside and playing, so the rooftop at Wag is perfect. We also really love how convenient it is to book a grooming appointment on days he goes to all day play. He comes home exhausted from playing and looking sharp from his shampoo, nail cut, and grooming. The staff know our dog and greet him by name. They make him feel special which really puts his owners at ease. 

Robert G.'s profile image
Robert G. 
rating
8 months ago

I have been taking my Lab, Theodore, to Wag Hotel for over three years now. I drop him off in the morning before work, and pick him up on my way home. He absolutely loves going there! The staff is great. They have lots of fun seasonal enrichment activities for the dogs. I have also boarded him there multiple times when traveling..never had any issues. The groomer is great too! He gets a bath once a month..and they have many other spa services you can add on as well. Its a wonderful place to have in SF...I know my dog ... read more

Joshua B.'s profile image
Joshua B. 
rating
8 months ago

Don't know what I'd do without y'all. Our dog thinks they are extended family. I love that we have a trusted spot--one where people remember our dog's name--where the communication is great about anything we might need to know while our dog is there. Drops offs and pick ups are easy and quick, and everyone we've dealt with has been really helpful. 

Nina L.'s profile image
Nina L. 
rating
8 months ago

We normally board our pup at the Wag Hotel in Santa Clara but had to board our dog at the SF location because we were getting married in the city over the weekend. The SF location seemed much more friendly, clean and accommodating than our Santa Clara location. I was a little nervous boarding our pup at a new place but he did great and the staff at the front desk eased my nerves immediately with their friendly service. We dropped our pup off and gave the front desk staff way more instructions than we normally do. We needed... read more

Business response:

Hello Nina, 1st Congratulations on your wedding! We're happy we were able to provide great service for you and your family during such an important moment in your life. I'm glad Akash was super helpful as well. Don't forget to book for you Honeymoon ! Hope to see you back soon. Thank You! 

Vicky L.'s profile image
Vicky L. 
rating
8 months ago

My dog chestnut has always loved the Oakland Wag location so I was a bit nervous changing his wag location but the SF team has been amazing at getting to know chestnut. He definitely has his quirks and ticks and things that set him off but they've been able to handle it all. He also LOVES the roof top. Every time they send me a photo of him on the roof top he seems to be super happy. The staff have been nothing but amazing. Super friendly and understanding, I haven't met a single staff member who has been rude or mean. They... read more

Business response:

Hello Vicky, Thank you for your 5 star review ! I've gotten to know Chestnut over the years and love his quirkiness. He is a very loving and sweet pup. We appreciate you both and are we pleased to know we make you both happy. Please let us know if you ever need anything and as always see you again soon ! De'Shawn Smith Client Service Manager 

Frequently asked questions about Wag Hotels - San Francisco

How is Wag Hotels - San Francisco rated?

Wag Hotels - San Francisco has a 4.9 star rating with 665 reviews. 

When is Wag Hotels - San Francisco open?

Wag Hotels - San Francisco is open now. It will close at 6:00 p.m.