This profile has been claimed by the business owner or representative.
Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Nestled just off the 101 freeway near the Mission and SOMA districts you’ll find our elite San Francisco dog and cat hotel - a place where four-legged guests can make new friends, participate in mentally stimulating activities, and get pampered in our spa before retreating to their own private room to lounge on plush bedding. At Wag Hotels San Francisco pet hotel, cats and dogs enjoy hotel-style accommodations under the care of our staff that are on-site 24/7/365 making sure eac... read more
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beautiful place, nicely decorated for the humans. Also k cup coffee available when I came in the middle of the night to pick up my pup, thanks for that! My review is based on one time overnight stay experience. I paid for a Jr. Deluxe Suite as my husband and I were attending a function and we didn't want to leave our pup without care. Originally I had booked someone else to look after him, but last minute changes had us booking this WAG hotel instead. After checking in, my pup was basically left in his room pretty much the... read more
Business response:
Hey Lisa!! Thank you for the wonderful words about our facility. I appreciate your honest feedback and candor in regards to our overnight lodging program. We've heard what you've said and taken the time to make some improvements since the last time you've been with us. We've completely overhauled our tech infrastructure to ensure your camera access is as unwavering as possible. Additionally, we have increased the number of photos we're sending out and when we are sending them, so you have the opportunity to get more eyes ... read more
This hotel is incredible! The building is so nice and clean and the staff are so friendly! I bring my dog here all the time, and she doesn't want to leave. She always shows up smelling so fresh and clean when I pick her up and I love that I can see her throughout her entire stay with the cameras in the playgroups and in the rooms. They always make sure her room is clean and give her extra treats! I highly recommend this hotel for your fur babies
Business response:
Hi Justin! We can't thank you enough for this PAWESOME review! Thank you so much for all of your wonderful words. We love that your fur baby has a great experience with us and we're so grateful that you share her with all of us. Thank you again! Until Next Time, Eryn Ginzel and The Wag SF Team!
Dusty, my cocker spaniel, has been a years long term customer of WAG, and has also stayed at the N Hollywood location and loves both! He will definitely be back, and comes home in the best mood. Wag's a really great dog hotel.
Business response:
Hi Steve! We just LOVE Dusty and can't thank you enough for sharing your experience! Thank you so much for your kind words and we'll continue to wow you with each and every stay! Until Next Time, Eryn Ginzel and The Wag SF Team
I read the article in the San Francisco Chronicle today and I could not disagree more. We have used the San Francisco location for many years and have never been disappointed. Everyone has their own unique experience, but ours has always been pleasant. Really, a front page article trying to ruin this business. It must have been a very slow news week.
Business response:
Hi Dan! Thank you so much for the wonderful words! We're so happy to hear that you've always had a great experience with us and can't wait to continue to wow you and your puppy pal. We appreciate you sharing your family with us. Until Next Time, Eryn Ginzel and The Wag SF Team
I am updating this review after picking up my dog. I removed a previous one-star review and replaced with a three-star because David at Wag SF went above and beyond to help improve my experience. Bottom line: unfortunately - and this is not my usual approach - you have to push HARD for them to pay any attention to you or your dog. It's a beautiful space up front, but after they take your dog they toss him or her in a kennel and you never hear from them again. Note, I paid double the rate to get "special care" for my dog - ... read more
Business response:
Hi Amanda! Thank you for taking the time to speak with us this afternoon. We want to extend our sincerest apologies for the extended hold times you've experienced as well as the period of time where our phones were down yesterday. We understand that we've shaken your confidence and let you down and we're hoping to make things right for the remainder of your stay. Iggy is a wonderful girl and we're so happy to have her in our care. We've loved meeting her and we appreciate you sharing her with us. I'm so happy that we were... read more
A year ago I was very close to being done with Wag hotel, even though there are limited options for dog daycare and boarding in the city. However, with new management and recent renovations, Wags has redeemed itself for me and my dog, Bowie! The staff is so friendly and make an effort to remember my dog's name for check in/out and I can tell he loves the care he receives there. I love the daily photo updates while he's at all day play and know he is in good hands. The staff is also very considerate of owner's schedules and t... read more
Business response:
Hi Kelly! We absolutely LOVE hearing that we've won you back and that you and Bowie are enjoying our services. We can't wait to pass this along to the team and sing their praises! Bowie is such a sweet baby angel and we can't get enough of his love and cuddles. Thanks again for giving us another shot and sharing your family with us. Until Next Time, Eryn Ginzel and The Wag SF Team!
Fantastic place! All of the staff are amazing and they treat all of the dogs like their own. Yeah it's a little pricey but so is every other daycare in the city. I highly recommend SF Wag Hotels!
Business response:
Hey Nehemiah! Thank you so much for this killer review! We can't get enough of Ragnar. He is such a key member of our Wag Family and we cannot wait for him to "Woo Woo" his way through the door. We appreciate your honesty and we're so grateful that you share your furry family with us. Until Next Time, Eryn Ginzel and The Wag SF Crew
SUPER awesome place, my pup always comes home knackered out and happy. Pick up and drop off is also streamlined so I'm charged automatically & during the day I can check in on camera to see how she's doing! They're having a weeklong special with free daycare til July 21st, can't recommend enough!
Business response:
Hey Meha! We love hearing that Tinx is #WagHotelsTired after a long day of fun and play. We appreciate your kind words and wonderful review. We can't wait to see Tinx grow and we're so grateful that you're sharing her with us. Until Next Time, Eryn Ginzel & The Wag SF Team
Mad Max and I have been coming to Wag for years. I recently moved to Healdsburg. Sonoma County is in desperate need of Wag!!! There is little in the way of pet care/day stay / boarding. Personally, I would raise one Windsor and/or Santa Rosa. Come on Wag - You can do it!!! :-))
Business response:
Hey Brett! Thank you so much for your loyalty and kind words. We think Max is just THE cutest and we love getting the chance to style him and give him all of the love and snuggles. I can't wait to pass along this need to the owners so we can start looking into Sonoma County for you and all the other pups in need of our special kind of love and attention. Thanks again Mr. Anderson! Until Next Time, Eryn G and The SF Wag Crew
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.9 star rating with 648 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is closed now. It will open at 9:00 a.m.