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Wag Hotels - San Francisco

4.1

About this business

Location details

25 14th St, San Francisco, CA, 94103, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.11,037 reviews
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Nina L.'s profile image
Nina L. 
rating
a year ago

We normally board our pup at the Wag Hotel in Santa Clara but had to board our dog at the SF location because we were getting married in the city over the weekend. The SF location seemed much more friendly, clean and accommodating than our Santa Clara location. I was a little nervous boarding our pup at a new place but he did great and the staff at the front desk eased my nerves immediately with their friendly service. We dropped our pup off and gave the front desk staff way more instructions than we normally do. We needed... read more

Business response:

Hello Nina, 1st Congratulations on your wedding! We're happy we were able to provide great service for you and your family during such an important moment in your life. I'm glad Akash was super helpful as well. Don't forget to book for you Honeymoon ! Hope to see you back soon. Thank You! 

Vicky L.'s profile image
Vicky L. 
rating
a year ago

My dog chestnut has always loved the Oakland Wag location so I was a bit nervous changing his wag location but the SF team has been amazing at getting to know chestnut. He definitely has his quirks and ticks and things that set him off but they've been able to handle it all. He also LOVES the roof top. Every time they send me a photo of him on the roof top he seems to be super happy. The staff have been nothing but amazing. Super friendly and understanding, I haven't met a single staff member who has been rude or mean. They... read more

Business response:

Hello Vicky, Thank you for your 5 star review ! I've gotten to know Chestnut over the years and love his quirkiness. He is a very loving and sweet pup. We appreciate you both and are we pleased to know we make you both happy. Please let us know if you ever need anything and as always see you again soon ! De'Shawn Smith Client Service Manager 

Jenna P.'s profile image
Jenna P. 
rating
a year ago

I have been sending my dog Grizzly to Wag for almost 3 years now. Their staff has always been friendly and accommodating. I love that drop off and pick up times are pretty flexible. They always send photo updates throughout the day and make sure to notify owners if their dog is not feeling well etc. I could not ask for a better experience for my pet! 

Business response:

Hello Jenna, Thank you for leaving a 5 star review ! We love having Grizzly with us and appreciate you both. We hope to continue providing you great service for years to come. De'Shawn Smith Client Service Manager 

Morgan E.'s profile image
Morgan E. 
rating
a year ago

Truly the BEST! My two dogs have been going to Wags for years now and the SF location is amazing & take such good care of my babies. Not sure how I would be able to work such long days if it wasn't for them caring for my pups! Highly recommend 

Business response:

Hello Morgan, Thank you for leaving a 5 star review ! We all love Teddy and Curry here at Wag SF. Thank you for being part of our Wag Fam. De'Shawn Smith Client Service Manager 

Benjamin S.'s profile image
Benjamin S. 
rating
a year ago

Since I moved to San Francisco, my pup has spent many a days here for All Day Play or even for periodic grooming when he needs some spa time. While yes, there are several options in the Mission/SOMA for doggie day care, Wag has proven to be the best option in terms of price, options, and accountability. I have always been alerted if Dodger had an upset stomach or was otherwise not doing well, and they were keen on keeping a finger on the situation. While I know Wag SF has received some bad press, I personally haven't experie... read more

Business response:

Hello Benjamin, Thank you for your 5 star review! We're sad to hear the news of you leaving us, nonetheless we're happy we were able to create good memories for your time here in SF. Thank you for trusting us with Dodger ! De'Shawn Smith Client Service Manager 

Gina S.'s profile image
Gina S. 
rating
a year ago

We have used Wag in San Francisco for boarding, daycare, and grooming for our little dog many times during this year. The facility is very clean and the staff are professional and kind. I recommend Wag Hotel in San Francisco to all dog owners. You'll be amazed by the high standards that Wag in SF provides. 

Business response:

Hello Gina, Thank you for your 5 star review ! We love having you and Capi with us and we are proud to offer you great service. We hope to offer this same service to you both for years to come. Thank You ! De'Shawn Smith Client Service Manager 

Ann G.'s profile image
Ann G. 
rating
a year ago

My dog Tommy has been going to SF Wag doggy day care multiple times a week for the past five years and I am so thankful for the great care Tommy receives each and every visit. The staff is extremely accommodating, kind and professional. I know each and every time that I drop Tommy off, he is is receiving great care. Each day, the staff sends 2-4 pictures of Tommy enjoying his time at Wag, and I know he is in wonderful, caring and capable hands. The SF Wag facility is extremely clean, and well maintained. We are greeted wit... read more

Business response:

Hello Ann, Thank you so much for your 5 star review ! (Also a huge thank you for the chocolates, the team devoured them.) We love having you and tommy both with us and hope to create more memories with you. Thank You ! De'Shawn Smith Client Service Manager 

Maggie M.'s profile image
Maggie M. 
rating
a year ago

Francisco in the dog grooming department is fantastic! Our dog is not an easy one, behaviorally or with her grooming needs. She's a German Shepherd / Chow Chow mix, so she is nervous with strangers and can present a bit barrier aggressive. She also has long, thick, black fur, so she's a handful to wash and dry. Despite all this, Francisco has always been amazing with her. She doesn't mind a bath and full groom when it's with him, and she always comes back smelling great and shedding less. He also goes above and beyond to t... read more

Business response:

We love to hear Maggie enjoys her spa days here at Wag with Francisco! It is always heart warming to hear when guests warm up to our team members especially our groomers! We look forward to seeing you both soon! Best regards, Norma Bautista General Manager Wag Hotels San Francisco 

Nirav K.'s profile image
Nirav K. 
rating
a year ago

Francisco is the best groomer in SF! our little guy loves to go in and always looks so perfectly groomed after. 

Business response:

Thanks for the positive feedback, Nirav! We are thrilled to hear that Francisco is the best groomer in SF and that your little guy always looks perfectly groomed after. 

Frequently asked questions about Wag Hotels - San Francisco

How is Wag Hotels - San Francisco rated?

Wag Hotels - San Francisco has a 4.1 star rating with 1,037 reviews. 

When is Wag Hotels - San Francisco open?

Wag Hotels - San Francisco is closed now. It will open on Monday at 9:00 a.m.