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Wheelhouse Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Drive, #110, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THREATENED WITH EVICTION FOR BOUTIQUE/WHEELHOUSE'S LACK OF ACCOUNTABILITY: I am usually not one to leave reviews for anything, but this is, without hyperbole, the worst business I have ever had to interact with. Not even just for housing. Worst business, period. I started renting with Boutique Apartments/Wheelhouse Apartments in July of 2024. The lease term was to end on June 30, 2025. My past roommate reached out as early as March 26th, and I reached out on May 8th for renewal. Like the rest of these reviews can vouch f... read more
Business response:
We're sorry to hear you had a negative experience and apologize for any miscommunication that may have occurred. We strive to provide clear, respectful service to all. As we are not able to find the username in our system, we’d appreciate the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at your convenience. Sincerely, Charles Messick, Regional Manager
Majestic Heights is the worst managed apartment I have ever lived in. Neighbor has unlisted subletters coming and going at all hours, they let their dogs roam the property unleashed and steal packages. The police are tired of showing up to this property. Hallway constantly smells like cigarette smoke or other fumes. I have begged management to put up cameras or hire private security but no dice. Constantly feeling unsafe.
Business response:
Haley, we're sorry to hear about your frustration at your property. Feel free to contact me so I can find out more about your situation and help. Sincerely, Charles Messick, Regional Manager
The worst management company, I used to live in their property then I moved next door, so I have experience first hand for over five years the style of management they provide! I have a feeling that this place is by the hour, no management presence, we complained numerous times about their tenants and the way they manage their property, trash everywhere, bed bugs infestation. Save yourself a headache and do not bother with this people
Business response:
We're sorry to hear about your experience at Wheelhouse Apartments. Please feel free to reach out to us at (303) 399-3939 to discuss your concerns further.
Zero stars. Hire a new maintenance crew. Actually the company should fire everyone & start over fresh.
Business response:
Marina, we're sorry to hear about your frustration. Please contact me directly so that I can find out more about your situation and help, 303-991-6487. Thanks, Mike Keady, Regional Manager
Absolutely horrible service! This place deserves zero stars!! Horrible customer service, if you ever have an issue you will be talking to an Indian call service, which are no help. All they do is say they will contact a manager. I have called them three times and have yet to receive a call back about my issue. They have been towing cars from my apartment complex all week with ZERO WARNINGS. They towed my car and I had to pay 400 dollars to get it out and missed a day of work because of it. Then yesterday I saw another te... read more
*UPDATE*: Please take a moment to read the response to my initial review from management, as this wildly misleading reply is a perfect example of how uncaring staff will minimize your experience and take no accountability for the reality of a stressful tenant situation. First, that Ms. Accorso begins by saying she's sorry to hear about what's happened, as if she hasn't been involved in communication about these ongoing issues for the last 5 months, is laughable. I also find it interesting that while numerous emails and voic... read more
Business response:
Hi Jennifer, I'm genuinely sorry to hear about your challenging experience with our property management. I'm pleased to hear that you've found our maintenance staff to be friendly and professional, and that Bethany in the office has been kind and responsive. We value our tenants, and it's important to us that you have positive interactions with our team. I've had a chance to review your work orders for this year, and I'm happy to note that each one was addressed within just one business day. I see that your previous concer... read more
My final review. I moved and I have NOT BEEN HAPPIER. I am held to restrictions that will not allow me to type more. If you are checking reviews due to possibly wanting to work with this company- I am held to restrictions that will not allow me to share my experience.. but this review **if you are paying attention** should tell you all you need to know.
Business response:
Hello Eyesoh, we take all concerns regarding maintenance and customer service seriously. Please contact me directly at 303-991-6497, as I'm not able to locate you in our system. Thank you.
They say you get what you pay for... This seemingly idyllic apartment turned into a six-month nightmare. I found myself compelled to involve HUD and provide Physician notes to terminate my lease without penalty. Despite my understanding of the building being non-smoking, a leasing agent, once documents were executed, exhibited a cavalier attitude. Alarmingly, she accessed my unit during my absence and rifled through my belongings. I returned home discovering open closet and cabinet doors, I experienced a profound sense of vi... read more
I'm seeing all these reviews about the Wheelhouse Boutique , I'm wondering if anybody found any help , did anyone get any of their issues resolved . I'm just now seeing all these reviews and I've been here pretty close to a month now and I haven't been able to sleep in my room from the smell of decay that I think is mold previously before finding out the smell was coming from the water rot in the walls in the window seals I thought it was from the animal here in my vents nonetheless I haven't had the enjoyment of using that ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Dede. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Resident Services Team at rsc@wheelhouseapts.com or at (303) 399-3939, Option 2 and we'd be happy to help you out.
Frequently asked questions about Wheelhouse Apartments
How is Wheelhouse Apartments rated?
Wheelhouse Apartments has a 3 star rating with 857 reviews.
When is Wheelhouse Apartments open?
Wheelhouse Apartments is closed now. It will open tomorrow at 9:00 a.m.