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Xpress Wellness Urgent Care
- Other
- Oklahoma City, OK
About this business
Location details
777 NW 63rd St, 2nd Floor, Oklahoma City, OK, 73116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Unprofessional. Rushed visit.
Business response:
Thank you for the review. We strive to deliver 5-star service for all of our patients so if there is anything we could do to improve, please let us know by reaching out to our manager at @[location.phoneNumber.phoneNumber]. We are always looking for ways to improve so all feedback is welcome. Thank you again!
Waited way too long with an appointment. I think the words urgent care are misleading. I was diagnosed with "contact with and (suspected) exposure to Covid 19" which I was tested for and the test was negative. I was bullied into taking the test for that and the flu. the assistant jammed the swab up my nose very roughly causing it to bleed. I will not be back. Just terrible service.
Business response:
Lori, thank you for the review. We strive to deliver 5-star service for all of our patients so if there is anything we could do to improve, please let us know by reaching out to our manager at 580-634-2931. We will share your feedback with our leadership team. We are always looking for ways to improve so all feedback is welcome.
I would definitely not recommend anyone visiting this facility. Unclean and very unprofessional.
Business response:
Hello Breanna, thank you for reaching out. We are always looking for ways to improve so we really appreciate you providing some feedback. We would like to get some additional information if possible so we can fully respond to your review. Please reach out to our manager, Kendra, at (918)224-6079.
went there and did not do anything for me at all and changed me for nothing
Business response:
Tj, thank you for the review. We strive to deliver 5-star service for all of our patients so if there is anything we could do to improve, please let us know by reaching out to our manager at 580-634-2931. We are always looking for ways to improve so all feedback is welcome. Thank you again!
Would not take a stranger to this place… this is the most unprofessional heartless people I have ever seen in my life. Because I didn’t have my guardian ship court papers they refused to see my 9 yr old sick granddaughter. Girls up front is rude have no business being in the medical field.
Business response:
Hi Cherie, Thank you for taking the time to share your feedback. We're sorry to hear about the frustrations in seeing your granddaughter. We would appreciate the opportunity to speak with you more about your concerns. Please feel free to call, Sheena, our clinic manager at 405-275-1001 or you can email us back at wecare@xpwell.com with the best way to reach out to you.
Consistently short staffed and very slow. Do not bother making an appointment online because it now seems it is first come, first serve basis only.
Business response:
Hi Alisha. Thank you for taking the time to leave us your feedback. We apologize that the wait is at times longer than expected and we are continually working to improve this. We would appreciate the opportunity to talk with you more about your experience and we have asked our manager, Kendra, to reach out to you. If you would like to reach out to her sooner, you can email us at WeCare@xpwell.com with the best way to contact you or call the clinic directly at 918-286-6331 and ask for Kendra. Thanks again for your feedback!
We had an appointment time for 2:45 and waited still for an hour and a half before being seen, however there was someone else in the waiting room who had an appointment that was scheduled at 3:45 who was called back BEFORE we were. When I asked the secretary to check on this, she was very unprofessional and just told me she couldn’t tell me even how much longer we were going to have to wait, then shut her window. This was the second appointment we had today but this morning the wait time became excessive also with also an a... read more
Business response:
Hi Amber, thank you for taking the time to share your feedback. I apologize for the experience you had while visiting our clinic. We always strive to minimize wait times and understand that it can be very frustrating for our patients when this doesn't happen. We would appreciate the opportunity to talk with you about your interaction with our staff. Darrell our clinic manager has tried to reach out to you, however is having difficulty getting through on the number you provided. Please feel free to email us a better cont... read more
They don’t know what they’re doing. My daughter had to go back three times for her TB blood test bc they kept putting the wrong labels on it and sending it to the wrong place. Absolutely unacceptable!!!! Then three weeks later, we get the bill. Tried to call and tell them that they didn’t send it through any of our insurances and they told us that they sent it to collections already and couldn’t help us. What!!!???!!!! I don’t know who this owner is but they need to get their act together. We will NEVER go back there again.
Waisted over an hour for my appointment. Had several people check in after me that were seen before me. This place is very incompetent. Never again will I go to this location!!
Business response:
Hi Regina, Thank you for leaving us a review. I am sorry your wait time was longer than expected. We make every effort to make sure patients are seen in the order that they walk-in or check-in online. While I am unable to know exactly the situation during your visit, we do have a lot of patients that choose to wait in their car until they are called back to a room and this can seem like others who arrive after you are being seen before you. Please feel free to reach out to Sheena, our clinic manager about your concerns ... read more
Frequently asked questions about Xpress Wellness Urgent Care
How is Xpress Wellness Urgent Care rated?
Xpress Wellness Urgent Care has a 4.5 star rating with 24,900 reviews.
When is Xpress Wellness Urgent Care open?
Xpress Wellness Urgent Care is closed now. It will open at 9:00 a.m.