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Zodiac MX6 Suction Side Pool Cleaner
About this business
Not a well made product. When the unit works it works well. For the most part I would put it in and start the pump and it would just sit there or would start and I’d come back out and it would just be sitting not moving. There was no debris that would have clogged it, I would have to get in the pool and get it started and then it would run normally. Other times I would find it flipped over and it would not self correct like it was supposed to. You get what you pay for so don’t waste your money on this.
Business response:
Dear James, Thanks for your feedback. Product quality and customer satisfaction are top priorities to us. We'd like to help. To address the tilting/flipping issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional tips, as well as the complete Owner's Manual, visit the Zodiac MX6 Suction Cleaner product page. If that doesn't do the trick, visit the Zodiac website for information on reaching customer support so we can help you directly. Wishing you the perfect pool experience. Fluidra ... read more
Not working I actually baught this last year after buying our new house with a in ground pool. Due to remodeling delays we didnt get to use this until the week before july 4th. It immediately goes to the deep end of our pool than stops. We can't figure it out. The cool already clean not debris we just use it for cleaning Maintenance. I would have absolutely returned this item of I would have used it last year.
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Ryan and Chanel! Your trust and satisfaction are our top priorities. We'd like to help get your cleaner moving around the entire pool. Try these tips: 1. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Ensure return line fittings are directed downward... read more
Doesn’t work!!! I’ve only been able to get it to work twice in over a month! My pool service tech can only keep it running if he holds it in place.
Business response:
Hi Kim, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Did not fit me needs This unit is a great looking piece but does not comply with my needs it does not suck and or move at all. Had to return it.
Business response:
Hello Edgardo, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. If we can help with selecting a cleaner that suits your pool's specific needs, please visit the Zodiac website for information on reaching customer support and we'll be happy to help! Thank you for yo... read more
DONT DO IT! POS! Will not work as advertised. POS constantly gets stuck on the steps and corners. It cavitates the pump when it climbs the walls and out of the water. You have to constantly tend to this thing to get it to work which defeats the purpose of the vacuum. The seller will not refund unless it’s defective. Had to file an A-Z claim to get my money back. Don’t waist your time or money.
Business response:
Hi there, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. You may also want to contact your local pool and spa professional to diagnose the issue and to ensure the product is installed correctly. We look forward to assisting you! All the best, Fluidra Manufacturer of Jandy, Po... read more
Disappointed The vacuum has good suction power. However it gets stuck on the stairs of our pool. We did not want to have to babysit the vacuum. We did try to call zodiac on two separate occasions however after waiting on the phone for an hour or so we gave up. We did ask for a return call and never received one.
Business response:
Hi there, Thanks for choosing Zodiac! Our apologies on the difficulty calling in; our call volume has been off the charts lately and callbacks DO happen, just not as quickly as we'd all like. We'd like to help with the stair issue! Try these: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to the section, "Determine Correct... read more
Don’t buy Takes awhile to clean and lifts its self up
Business response:
Dear Abraam, Thanks for choosing Zodiac! To address the lifting issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional operation resources, see the FAQs and the Owner's Manual on the Zodiac MX6 Suction Cleaner product page. If that doesn't do the trick, please contact your local pool professional to diagnose the issue and to ensure the product is installed correctly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Quit working! The vacuum quit working after just a few uses! Now it just sits at the bottom of the pool. We’ve tried several thing to get it working again, but nothing has worked! Would not buy!
Business response:
Hi Beverly, Thanks for your feedback. We're sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner! We have some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product... read more
wheels do not turn in pool this product does not work, its stops in pool and you must move it manually for it to vacuum, not recommended
Business response:
Hi Debbie, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner! Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open at 9:00 a.m.