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Zodiac MX6 Suction Side Pool Cleaner
About this business
WASTE OF MONEY! Hose too heavy, won't stay flat on pool floor. I've spent the last 2 weeks trying to get this vacuum to work correctly in my pool. Today is July 7. We were busy with the holiday weekend the past several days. Today I decided I'm done messing with this vacuum. It's not going to work in my pool at all! I've let it run for hours and nothing gets cleaned. I logged on to start the Return process and my window expired 3 days ago. Now, a deadline is a deadline and I know you can't make exceptions for everyone, but t... read more
Business response:
Dear Stina, We apologize for the issues you're having with your new cleaner! We want to help. To address the tilting issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional operation resources, see the Zodiac MX6 Suction Cleaner product web page. If that doesn't do the trick, visit the Zodiac website for information on reaching customer support so we can help you directly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Disappointed This pool cleaner could make it 5 minutes without getting stuck. It has an optional leaf catcher attachment that I purchased but one leaf will plug the cleaner up so not sure what the point in having a leaf catcher is... all in all the cleaner does not work at all. Very poor product in my opinion. Guess you get what you pay for.....
Business response:
Hi Jared, We're sorry to hear about your poor experience with your new MX6! Product quality and customer satisfaction are top priorities to us. We'd like to help. Here are some tips to help keep your cleaner from getting stuck so often: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" ... read more
Flimsy cleaner and poor quality After a month the cleaner stopped working or works intermittently. It certainly doesn't clean the pool stairs and always gets stuck there. The seller has not been very helpful. I would not recommend this product. Pay a little more and get a better made product.
Business response:
Hi DorisF, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Don't waste your money. Doesn't work at All. Unfortunately I missed the window to return it so I guess I'm out hundreds of dollars.
Business response:
Hi Ashley, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Great for sediment only, but can't handle the slightest bit if debris with body (a leaf) Easy to setup, but the connection to the vaccuum line adapter leaks air (had to tape it with electrical tape to use). A single leaf will jam the vaccuum powered drive mechanism and stop the unit. After a few jams, the unit will no longer drive itself when it is the only device connected to a 3/4 hp pump. Not much value for the money when it self-destructs after 2 months of use.
Business response:
Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please visit the Zodiac website for information on reaching customer support. We look forward to assisting you. Best Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
does not start up right awa y takes a long time to get it going
Business response:
Hi Rochelle, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We'd like to help! Please visit the Zodiac website for information on reaching customer support. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
can't recommend product product did not work, returned it and received another that didn't work. I bought one for my aunt several years ago and that one works just fine
Business response:
Hi Adriano, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue, ensure the product is installed correctly, and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Don’t buy Stays stuck on ledges and steps. Grinds the pool finish down. Manufacturer will not respond.
Business response:
Hi Debbie, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
What does it take to return this defective product? My product is defective, it does not work! I have tried calling customer service, emailing customer service, leaving my number to be called back at customer service....nothing!! Buyer Beware!!
Business response:
Hi Sandy, We're sorry about your poor experience. If you think you received a defective product, we recommend you contact the Amazon Seller. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. You may want to contact your local pool and spa professional to ensure the produc... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open at 9:00 a.m.