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Zodiac MX6 Suction Side Pool Cleaner
About this business
Customer service sucks! Junk straight out of the box! $328.00, immediately sent back and only refunded $32.10! I'm assuming they need 90% for junk!
Difficult to return DO NOT BUY. Product would jam every 5 minutes. When I went to return it I was told I had to trouble shoot with manufacturer and provide details, including rep I spoke to before returning. Amazon ended-up crediting me, as this was a violation of their terms of service.
Business response:
Hi Brian, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you c... read more
ARRIVED USED AND DAMAGED NEVER LEFT MY GARAGE, SO NEVER TRIED IT. A CHORE TO GET REFUND.
Business response:
Hi Joan, We apologize for your experience! The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave Seller feedback and they will be able to notify you of what their return policy is for this product. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reachin... read more
It sucks like a vacuum should It works as advertised. We could not be happier with it's performance.
Business response:
Hi Eric, Thanks for sharing your story about the Zodiac MX6 Suction Side Pool Cleaner. We hope you continue to enjoy a convenient and worry-free pool experience. In pursuit of the perfect swim, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Not good with Queen palms We have Queen palms by our pool. The leafy segment of the frond gets stuck in the suction hole then it stops cleaning. Wish we would have gotten the “Pool Cleaner” instead.
Business response:
Hi Dry in AZ, Thank you for taking the time to review your Polaris cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please visit the Zodiac website for information on reaching customer support so we can assist you directly. Thanks again for your feedback! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
NOT GOOD ON LEAVES Does not suck up leaves very well KEEPS ON GETTING STUCK
Business response:
Hi FL State Ins, Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please visit the Zodiac website for information on reaching customer support so we can work with you directly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Get stuck every 15 minutes, useless, waste of time and money This is a useless waste of money pool cleaner, the only good thing about is it so quite and automatic as it stops automatically all the time. I had to pull it out of the water all the time to clean it from leaves, pebbles or anything bigger than a dust. It is crazy, i bought it for a quite efficient pool cleaner however it is just do nothing, your pool has to be away from anything that may fall into to have this thing work, other than this it will get stuck in sile... read more
Business response:
Hello Marwa, Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please visit the Zodiac website for information on reaching customer support so we can work with you directly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
breaks easily 2 weeks in and already doesn't work -
Business response:
Hi Erika, Thank you for your valuable feedback. We're sorry to hear that you're less than satisfied with your Zodiac MX6 Suction Side Pool Cleaner. If you think you received a defective product, we suggest you contact the Amazon Seller about a replacement. We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to ensure the product is insta... read more
The yellow clip that keeps it closed broke. The vacuum broke, not even 2 months old. Will be contacting manufacturer. If they take care of the issue I will revise my review.
Business response:
Hi Jose, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Product quality and customer satisfaction are top priorities to us. Please visit the Zodiac website for information on reaching customer support we can connect you with a product specialist who can help. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open at 9:00 a.m.