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Zodiac MX6 Suction Side Pool Cleaner
About this business
So disappointing My zodiac came defective I guess and I couldn't get it to work. The company only refund me half of what I paid for because of some restocking refund deduction nonsense. People should be aware of this.
Business response:
Hi Daniel, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you ... read more
Waste of money Don’t waste your money. There is a reason it’s one of the least expensive one on the market. Rubber on the track keeps coming off the track, making it spin in circles. Happens at least 3/4 times a day. Pain in the ass.
Business response:
Hi Lori, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Junk This product seemed to be an improvement over the hayward I have been using for decades, but looks are deceiving. I have given this pool sweep every chance to work properly. I have complete control over each suction and discharge line and can not come up with a combination to make it work for more then a few hours. Biggest problems are, the smallest piece of debris will stop it from working, it LOVES to hang up on the steps, and worst of all if there is too much suction it will go to the water line and suck air causing ... read more
Business response:
Hi Steve, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Got stuck every two minutes Every two minutes got stuck with tiny rocks Don’t waste your money
Business response:
Hi Jose, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Green pool At times no matter my water level, the wheels don't even move. Now my pool is green.
not worth the money Quit working in less than a month. Not good if you have pine needles.
Business response:
Hi Karen, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
durable? not working properly ...
Business response:
Hi Knightlune, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We have helpful videos as well as FAQs on the Zodiac website, which may be of use to you. We take customer satisfaction very seriously and if the website resources don't do the trick, we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac pro... read more
Very unhappy Will not stay 0ff stairs. No matter how much I adjust the suction it will just stay in the corner. Very unhappy with is purchase
Business response:
Hi George, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We want to help! Here are some suggestions to help keep your new MX6 from getting stuck on the stairs: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. If these don'... read more
Waiting for replacement due to internal crack in body of vacuum ...not caused by us The product works very well BUT the body of the vacuum is cracked inside and we've done nothing that could have caused it. The vacuum is only 2 months old which is beyond the allotted return period. I'm waiting to hear back from the manufacturer in hopes that they will replace the vacuum. If they do, I will change my review to reflect 5 stars.
Business response:
Hi General Contractor, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open at 9:00 a.m.