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Zodiac MX6 Suction Side Pool Cleaner
About this business
High Expense At Low Quality I have had the vacuum for about 6 months. At first I was excited to have such a nice looking vacuum. I should have know it was all look but not value. First, if you have twigs fall in your pool be wary! It will get stuck in the motor and cause it to jam. It also has a problem with stairs and walls. So if you have either or both, dont buy this. (Yes, I said walls!) It will crawl up the wall and back down, but every now and then it will fall on such a angle that it gets stuck! I will see it trying t... read more
Business response:
Hi Michael, We're so sorry to hear that your MX6 is not performing satisfactorily in your pool! We'd like to help. Please forward your review, along with your contact information, to us at "customerfeedback at fluidra-dot-com" so a product specialist can assist you. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
poor performance At first it would not move no matter how the suction was adjusted. Eventually, it began moving slowing (very slowly), but would jam on the smallest piece of debris. It does not climb the walls and after about an hour, it just spins in a circle in one spot. Extremely disappointed in this product.
Business response:
Hi Bill, We're so sorry that your new MX6 is not performing well in your pool! We have some tips to try to get it moving: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Owner's Man... read more
doesnt work This product doesn't work and you have to try different ways to try to make it work. A better product is haywood it cost more but no problems setting it up and working. Amazon doesn't give you credit when you want to return the Zodiac product, so you lose money so Amazon and Zodiac don't lose money. Because of this I will curtail my buying any more Amazon products.
Business response:
We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave f... read more
The suction part disconnects easy with the pump pressure No good for above pool
Business response:
Hi Valentina, We apologize for your experience with your new Zodiac MX6! We recommend consulting with your local pool professional to diagnose the issue, ensure that the product is installed correctly, and process any warranty claims on your behalf. If we can assist further, please visit the Zodiac website for information on reaching customer support and we'll be happy to help! Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Faulty design The vacuum creates a turbulence and most of the sediment gets stirred up and floats around. It makes the water cloudy. I had to buy a hand-held vacuum brush and hand vacuum the pool. I was very disappointed with it.
Business response:
Hi Derek, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Under normal circumstances, the MX6 does stir up debris, however, it picks up much more than it spreads around. The first step in the Owner's Manual instructs to manually vacuum the pool before installing the MX6. This prevents the issue you're describing and allows the MX6 to maintain your pool's cleanliness for the duration of your cleaner. If we can further assist with your new cleaner, please visit the Zodiac website for info... read more
Worse Worse
Business response:
Hello Seung, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us at "customerfeedback at fluidra-dot-com," including your phone number, and we will reach out to you as soon as possible. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Doesn’t work Did not pick up small debris and algae. Spent over 5 hours troubleshooting vacuum climbs wall then drops off goes back to the center of the pool. Seller asking questions already answered and not authorizing a refund.
Business response:
Hi Barbara, We're sorry about your experience with your new Zodiac MX6 cleaner! Product quality and customer satisfaction are top priorities to us. Please forward your review to us at "customerfeedback at fluidra-dot-com" so we can assist. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Dont buy! This product & company suck! It only gets a star because it's the only way I can write a review!
Business response:
Hi Marsha, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please contact us at "customerfeedback at fluidra-dot-com" including your phone number and "Zodiac MX6" and we will reach out to you as soon as possible. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Doesn't suck up leaves with stems This vacuum did not work at all for my pool. It would get stuck every time it sucked up a leaf with a steam on it. I would have to remove the steam manually to get the things running again. If I have to be out there I might as well use a manual cleaner that works much better. The whole point of an automatic cleaner is to not be required to be present and constantly fixing it. Do not waste your money on this one unless you have no debris in your pool.
Business response:
Hi there, Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please contact us at "customerfeedback at fluidra-dot-com"; include your contact information, and we will reach out to you as soon as possible. We look forward to assisting you. Best Regards, Fluidra Manufacturer of Jandy, Polaris, and Zo... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.