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Zodiac MX6 Suction Side Pool Cleaner
About this business
Hose! Awful! The cleaner seems to work well, though the hose it comes with... a very expensive item to replace... is disintegrating, this started after less than a year. 15 months in now... the hose "unravels", the hose is made from a spiraled plastic material, and the spiral comes apart, one section after another after another (there are a bunch of sections which connect together, I've lost about five so far). I have numerous other hoses which I can use to replace this as it "disappears", and these are doing fine after seve... read more
Business response:
Hello, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Absolutely worthless buy anything else. This thing is absolutely worthless. Prime example of over engineering. I've been a pool owner most of my adult life and have owned many different pool vacuums and this is the worst one I've ever had. It can't deal with anything longer than about a inch. Literally a peice of straw or a leaf that's been torn long ways will stop it dead in its tracks. Any sort of stringy type debris will clog it up.
Business response:
Hi Michael, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com" so we can put you in touch with a product specialist. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
THERE IS NO LEAF CANNISTER INCLUDED FOR THE MONEY THAT YOU PAY FOR THE CLEANER YOU SHOULD INCLUDE THE LEAF CANNISTER.
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Ellen! Your trust and satisfaction are our top priorities. Not all pools get leaf debris, so we offer the Zodiac Cyclonic Leaf Catcher as an accessory for those who do deal with leaves in their pools. It sounds like that includes you! The Cyclonic Leaf Catcher is part number CLC500 and can be purchased anywhere you purchase Zodiac pool products. Happy swimming! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Disappointed-really excited to get it but then let down I needed to return this vacuum....it did nothing! We have a 18 x 36 in-ground pool and thought this would help us save time cleaning! We followed all of the instructions to the letter, put it in and it sat there! We tried scooting it with our pool pole and it moved a little bit then stopped again! We tried to get it to work several times with the same outcome! We needed to return it because it was pointless to keep something that doesn’t work!
Business response:
Hi Jennifer, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. If this doesn't do the trick, please visit the Zodiac website for information on rea... read more
dont buy I bought this in May and it quit working in August. The seller which I would NEVER buy from again, responded with a one sentence answer about warranty coverage saying "contact the manufacturer." When I asked for their contact info the response was "you can get it from the internet." Not helpful.
Business response:
Dear J J, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave Seller feedback and they will be able to notify you of what their return policy is for this product. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your c... read more
Beware I bought this product and quickly realized that it wasn’t the right type of sweeper for my pool. I returned the product with all pieces included and the seller is only returning 50% of my money saying I only sent the hoses back!! As if I’d send it back without the sweeper! Beware of this seller and take pictures if you plan on returning this item.
Business response:
Dear Sheareen, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave Seller feedback and they will be able to notify you of what their return policy is for this product. If we can help with selecting the best cleaner for your pool's needs, please visit the Zodiac website for information on reaching customer support, and we'll be... read more
Won't last Great for three weeks, then nothing. Won't move downhill let alone up the side walls. Total waste of money.
Not a good investment! I bought this vacuum and it's already not working!
Business response:
Hi there, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
SELLER SUCKS. Might be ok, if it worked consistently. I wanted to love this vacuum, because the price is really reasonable. Unfortunately, it just doesn't work consistently enough to be useful! I've had to hand vacuum the pool whenever I want it to actually look clean. I've contacted the seller and they will not allow a return. NEVER BUY FROM THIS SELLER. THEY'RE AWFUL!
Business response:
Hi Amanda, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave Seller feedback and they will be able to notify you of what their return policy is for this product. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your ... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.