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Zodiac MX6 Suction Side Pool Cleaner
About this business
Won’t pick up 3 “ leaves I tried the unit it clogged every minute after requesting a return I was denied as the unit got wet for 3 minutes. How in the world are you going to know if it works if you don’t get it wet? Worst experience I have ever had on Amazon.
Business response:
Hi Thad, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy. The Seller will be able to notify you of what their return policy is for this product. Please visit the Zodiac website for information on reaching customer support; we'd like to help with your new cleaner! Thank you for your feedback! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Horrible and no response from seller This product does not work at all and i have tried to reach seller and no luck. Now im stuck with a product that is awful
Business response:
Hi Lisa@richards, We're so sorry about your poor experience! The terms of the return are subject to the Seller's and Amazon's return policy. The Seller will be able to notify you of what their return policy is for this product. We'd like a chance to help with your cleaner, though. We recommend contacting your local pool and spa professional to ensure the product is installed correctly, to diagnose the problem, and process any warranty claims. You can also visit the Zodiac website for information on reaching customer support ... read more
Sellers customer service is horrible Quick delivery,but it would not move,it was seized up,3 days old and seller will not exchange it
Does not move even at the highest pump speed I replaced my old Barracuda with Zodiac MX6 in hopes it works with the low water flow. Alas, it is no better. Zodiac only moves first 3 min after the pump is turned on. After the initial superflow regime is switched to the normal operation, Zodiac is stuck to the bottom of the pool and is not moving, even when the pump operates at top speed. Luckily, after a week these 3 min/day was sufficient to remove leaves accumulated at the bottom.
Bad coustomer service Very very bad coustomer service , I will not recommend this company the Vacum stop working on second day
Business response:
Hi Kambiz, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner! Product quality and customer satisfaction are top priorities to us. Please contact your local pool and spa professional to ensure the product is installed correctly, to diagnose the issue, and to process any warranty claims on your behalf. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
gets clogged very easily. nice for the price but if you have any leaves , sticks or anything besides dirt it will clog and stop working.
Business response:
Thank you for choosing the Zodiac MX6 cleaner! We're sorry to hear that you're having issues with it, however. Please email us your phone number at "customerfeedback at fluidra-dot-com" so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Save your money Used this for 1/2 of a season and it's already starting to lock up. Upon closer inspection it's evident that minute dirt/sand particles are eating away at the plastic bearing housing. One tree leaf will lock it up. Works great on perfectly clean pools, but what's the point?
Business response:
Hi A., We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner! Customer satisfaction is of the utmost importance to us. Please email us your phone number at "customerfeedback at fluidra-dot-com" so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Caution, buyer beware Was looking for a suction-side pool cleaner. This item was very easy to set up and the cleaning suction was quite good. Instructions were clear and easy to calibrate proper operating speed. HOWEVER, the device constantly got hung up on walls, ladders and steps. Cleaner WOULD NOT go into the deep end of the pool. Worst problem was that it climbed the wall and surfaced and stayed there causing it to suck in air which filled the filter with air and stopped all operation. Very disappointing. A worthless eff... read more
Business response:
Hi there, We are sorry to hear about your issues with your new MX6 cleaner! We can help. Here are some tips to assist with the getting stuck and not getting around the entire pool: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 3. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 4. Ensure return line fit... read more
Needs more work It did not work the way I thought it would. It did not suction right
Business response:
Hi Eddie, Thanks for your feedback. Sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product manual... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.