This profile has been claimed by the business owner or representative.
Zodiac MX6 Suction Side Pool Cleaner
About this business
Keep shopping Stopped Working shortly before I received it.
Business response:
Hi Chebubs, We're sorry about your poor experience! The terms of the return are subject to the Seller's and Amazon's return policy. The Seller will be able to notify you of what their return policy is for this product. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Cleans well but gets stuck on the pool stairs I’ve had constant problems with the vacuum getting stuck on the stairs. Very frustrating!
Business response:
Hi Richard, Thanks for your review! We're happy to know the MX6 Suction-Side pool cleaner is performing well in your pool. As for the stair issue, try these tips: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 4. Confirm proper hose length. Shorten if n... read more
Doesn’t last This unit did not even last one year. Save your money
Business response:
Hi there, We're so sorry for your experience with your Zodiac MX6 Suction Side Pool Cleaner! We'd like to help. Please email us your phone number at "customerfeedback at fluidra-dot-com" so we can connect you with a product specialist to get your cleaner back in action. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
skimmer adapter doesn't fit 😣 The skimmer adapter does not fit my skimmer. I own a typical above ground pool with a typical skimmer. I have contacted the seller about this. I couldn't really rate this product because without the proper adapter I cannot get it to work.
Doesn’t work I purchased this pool vacuum after reading the reviews. I was so excited to use it and when I tried using it it did not work at all. Had my pool guy try to work with it but didn’t work at all. Sent back now waiting for my refund.
Business response:
Hi Robert, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. The terms of the return are subject to the Seller's and Amazon's return policy. The Seller will be able to notify you of what their return policy is for this product. We hope you receive a replacement Zodiac cleaner, and please reach out to us with any questions! Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
gets stuck on leaves and sticks Hello. I would suggest not buying this product. In the past I have used a well known brand for 15 years. I have rebuilt that unit several times. In January 2020 I decided to retire it and looked for something that would not cost so much to rebuild. I tried this unit and it works but it gets clogged with leaves and sticks and then doesn't do its job. The old well known brand had no problem picking up this debris. The leaves are getting stuck in the middle spinner and stops it and starting to we... read more
Check your pumps capacity The product worked like advertised. The only issue I had was the suction. Since it’s based off of you pump for the pool make sure you check that. I didn’t and paid the price, it collapsed a return line under the cement, on an unrelated note I discovered stop a leak works awesome as well....lol
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Tracy! We're sorry about the leak, however. Hopefully, you are back to enjoying your pool time! All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Not working from day 1 Not moving from the beginning. Good suction from pool. Let see if company back up product
Business response:
Hi Daniel, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner! Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the... read more
Stops moving after a short time. Setup per instructions, did the timing and ensured the suction was between the recommended levels. Worked for a few hours then stopped moving. Rechecked everything, cleaned the unit and tried again. This time it ran for 15 minutes and stopped. This time I completely disassembled and cleaned all the parts and gears. Tried again, ran for 30 minutes and stopped. My pool is covered so in general it stays pretty clean. We do get a small amount of sand which I believe is what’s causing the unit to ... read more
Business response:
Hi Glenn, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner! Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the ... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.