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Zodiac MX6 Suction Side Pool Cleaner
About this business
Not worth the money In the beginning it worked so well! It was fast and aggressive but after a month it’s very slow and hardly moves. Very disappointed.
Business response:
Hi Margie, We're sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product manual found on the Zodia... read more
Ripoff company, still owes me 2 hoses The actual product is good and works fine. The company that sells it is horrible. it was missing two hoses. I contacted the company and took them approximately 10 days to get back in touch with me saying they needed a picture after I sent them what they requested then they said they needed another picture of the product in the pool after I sent them that picture they have not responded back it’s been over three months. I had to buy two hoses on eBay preowned to be able to get the complet... read more
Business response:
Hi Kuchuleto, We're sorry about your poor experience. The terms of the sale are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave Seller feedback. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com" so we can put you in ... read more
it gets tangled with its hose and sometimes it drys the pump Most of the time it works fairly well as long I remove the ladder. From time to time, it gets tangled with its hose and sometimes the hose gets disassembled. The swivel feature doesn't work very well. Another major issue is that in many cases in empties the pump and makes it lose the ability to self-prime. This could burn out the pump from overheating. All in all, it's not worth the money and I would not recommend it.
Business response:
Hi Husam, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We recommend that you confirm the proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual for complete details on this adjustment. 1. Measure enough hose to reach the farthest point of the pool from the skimmer or dedicated suction line. Remove any additional hose sections, as necessary. 2. Next, attach the leader hose at to the end where the cleaner head will be connected. Th... read more
Worthless Pointless cleaner Great concept but doesn't work well at all. Will only Stay in the deep end no matter where you place the suction hose. Doesn't even pick up small leaves. Disappointing to say the least. Best one I had was the dolphin nautilus but even that crapped out in 6 months.
Business response:
Hi Jeremy, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner! We'd like to help. Here are some tips to help your cleaner get around the entire pool: 1. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Ensure return line fittings are directed downward. Add a return diverter if n... read more
Dead after 5 months Worked for a little awhile now it will not even pull in a small leaf. Pool service company said it not worth fixing
Business response:
Hi Chuck, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Gets Jammed Too Easily The turbine on this cleaner are rubber fins attached to a ball, which if anything gets stuck in the ball or where the fins begin their turn the cleaner stops moving. I bought this because it was cheaper than a Hayward cleaner, but for as much as I need to babysit it I would much rather have just spent the extra money on a Hayward cleaner. It also requires a special hose line that will only work with this cleaner, so if you're replacing it with something else, you'll have to buy an entirely new set of h... read more
Business response:
Hi A.G., Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Waste of money It won't work.
Business response:
Hi Jackie, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please visit the Zodiac website for information on reaching customer support. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Leaks Air In Lines, Won't Work DO NOT BUY THIS ITEM FROM THIS SELLER. We have had this for 6 weeks. It worked the first time like a champ. The next time less so, now, It leaks air through the line so power is reduced. As a result, it gets stuck in one particular corner and on the return line in the deep end (didn't get stuck either place when first purchased). There is no return and there is no way to contact the seller. DO NOT BUY THIS ITEM.
Business response:
Hi Jih-ping, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your conta... read more
Stopped working and F- customer service Customer service is terrible beyond words. So it completely stopped moving and just sits in one spot. The seller says they will charge a 50% restocking fee if they can’t find anything wrong with it. So it’s totally up to their discretion, how convenient for them. I cancelled all my pool subscriptions with them and won’t ever buy from them again. If you want a crappy product with horrible customer service. Than Pool Supply Warehouse is the prefect place to for you...
Business response:
Hi Travis, We're so sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us, along with your cont... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.