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Zodiac MX6 Suction Side Pool Cleaner
About this business
DONT DO IT! POS! Will not work as advertised. POS constantly gets stuck on the steps and corners. It cavitates the pump when it climbs the walls and out of the water. You have to constantly tend to this thing to get it to work which defeats the purpose of the vacuum. The seller will not refund unless it’s defective. Had to file an A-Z claim to get my money back. Don’t waist your time or money.
Business response:
Hi there, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. You may also want to contact your local pool and spa professional to diagnose the issue and to ensure the product is installed correctly. We look forward to assisting you! All the best, Fluidra Manufacturer of Jandy, Po... read more
Disappointed The vacuum has good suction power. However it gets stuck on the stairs of our pool. We did not want to have to babysit the vacuum. We did try to call zodiac on two separate occasions however after waiting on the phone for an hour or so we gave up. We did ask for a return call and never received one.
Business response:
Hi there, Thanks for choosing Zodiac! Our apologies on the difficulty calling in; our call volume has been off the charts lately and callbacks DO happen, just not as quickly as we'd all like. We'd like to help with the stair issue! Try these: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to the section, "Determine Correct... read more
Don’t buy Takes awhile to clean and lifts its self up
Business response:
Dear Abraam, Thanks for choosing Zodiac! To address the lifting issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional operation resources, see the FAQs and the Owner's Manual on the Zodiac MX6 Suction Cleaner product page. If that doesn't do the trick, please contact your local pool professional to diagnose the issue and to ensure the product is installed correctly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Quit working! The vacuum quit working after just a few uses! Now it just sits at the bottom of the pool. We’ve tried several thing to get it working again, but nothing has worked! Would not buy!
Business response:
Hi Beverly, Thanks for your feedback. We're sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner! We have some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product... read more
wheels do not turn in pool this product does not work, its stops in pool and you must move it manually for it to vacuum, not recommended
Business response:
Hi Debbie, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner! Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product... read more
WASTE OF MONEY! Hose too heavy, won't stay flat on pool floor. I've spent the last 2 weeks trying to get this vacuum to work correctly in my pool. Today is July 7. We were busy with the holiday weekend the past several days. Today I decided I'm done messing with this vacuum. It's not going to work in my pool at all! I've let it run for hours and nothing gets cleaned. I logged on to start the Return process and my window expired 3 days ago. Now, a deadline is a deadline and I know you can't make exceptions for everyone, but t... read more
Business response:
Dear Stina, We apologize for the issues you're having with your new cleaner! We want to help. To address the tilting issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional operation resources, see the Zodiac MX6 Suction Cleaner product web page. If that doesn't do the trick, visit the Zodiac website for information on reaching customer support so we can help you directly. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Disappointed This pool cleaner could make it 5 minutes without getting stuck. It has an optional leaf catcher attachment that I purchased but one leaf will plug the cleaner up so not sure what the point in having a leaf catcher is... all in all the cleaner does not work at all. Very poor product in my opinion. Guess you get what you pay for.....
Business response:
Hi Jared, We're sorry to hear about your poor experience with your new MX6! Product quality and customer satisfaction are top priorities to us. We'd like to help. Here are some tips to help keep your cleaner from getting stuck so often: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" ... read more
Flimsy cleaner and poor quality After a month the cleaner stopped working or works intermittently. It certainly doesn't clean the pool stairs and always gets stuck there. The seller has not been very helpful. I would not recommend this product. Pay a little more and get a better made product.
Business response:
Hi DorisF, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Don't waste your money. Doesn't work at All. Unfortunately I missed the window to return it so I guess I'm out hundreds of dollars.
Business response:
Hi Ashley, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.