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Zodiac MX6 Suction Side Pool Cleaner
About this business
Didn’t work I never could get it to work.
Business response:
Hi Ree, We're sorry about your poor experience with your new Zodiac cleaner! We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to diagnose the issue and to ensure the product is installed correctly. We have resources available on the Zodiac website that might be of help: operation tips in the FAQs, complete Owner's Manual, installation... read more
Don’t waste your money. Doesn’t work Product stopped working after 1 month. Didn’t vacuum well either. Does not clean in cleaning cycle and product ran at night.
Business response:
Hi Christy, We apologize for your experience with your Zodiac cleaner! We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to diagnose the issue and to ensure the product is installed correctly. You may also want to check the Zodiac website for operation tips for your cleaner, as well as the installation videos. You can also find informa... read more
Overrated It is overrated.
Business response:
Hi Dalia, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please visit the Zodiac website for information on reaching customer support so we can help you directly. We also have operational tips and instructions on the Zodiac website. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Bad It worked twice and couldn’t get it to work again. Don’t waste your money
Business response:
Hi Tiffani, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please visit the Zodiac website for information on reaching customer support so we can assist you directly. We also have operational tips and instructions on the Zodiac website. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Check return policy specially if hide the first purchase Pump is great but sent me 2 of them cuz they didn't show my purchase ordered a second one to get the original 1 that I wanted but to return it wanted me to pay 70.00 when they could have printed me a label and deducted it from return so have 2 wanted 1
Business response:
Hi Michael, Thank you for choosing Zodiac! We hope you are enjoying a clean pool. We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac pr... read more
Not a well made product. When the unit works it works well. For the most part I would put it in and start the pump and it would just sit there or would start and I’d come back out and it would just be sitting not moving. There was no debris that would have clogged it, I would have to get in the pool and get it started and then it would run normally. Other times I would find it flipped over and it would not self correct like it was supposed to. You get what you pay for so don’t waste your money on this.
Business response:
Dear James, Thanks for your feedback. Product quality and customer satisfaction are top priorities to us. We'd like to help. To address the tilting/flipping issue, verify that the hose float is positioned approximately 9" from the cleaner. For additional tips, as well as the complete Owner's Manual, visit the Zodiac MX6 Suction Cleaner product page. If that doesn't do the trick, visit the Zodiac website for information on reaching customer support so we can help you directly. Wishing you the perfect pool experience. Fluidra ... read more
Not working I actually baught this last year after buying our new house with a in ground pool. Due to remodeling delays we didnt get to use this until the week before july 4th. It immediately goes to the deep end of our pool than stops. We can't figure it out. The cool already clean not debris we just use it for cleaning Maintenance. I would have absolutely returned this item of I would have used it last year.
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Ryan and Chanel! Your trust and satisfaction are our top priorities. We'd like to help get your cleaner moving around the entire pool. Try these tips: 1. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Ensure return line fittings are directed downward... read more
Doesn’t work!!! I’ve only been able to get it to work twice in over a month! My pool service tech can only keep it running if he holds it in place.
Business response:
Hi Kim, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Did not fit me needs This unit is a great looking piece but does not comply with my needs it does not suck and or move at all. Had to return it.
Business response:
Hello Edgardo, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. If we can help with selecting a cleaner that suits your pool's specific needs, please visit the Zodiac website for information on reaching customer support and we'll be happy to help! Thank you for yo... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.