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Zodiac MX6 Suction Side Pool Cleaner
About this business
Great for sediment only, but can't handle the slightest bit if debris with body (a leaf) Easy to setup, but the connection to the vaccuum line adapter leaks air (had to tape it with electrical tape to use). A single leaf will jam the vaccuum powered drive mechanism and stop the unit. After a few jams, the unit will no longer drive itself when it is the only device connected to a 3/4 hp pump. Not much value for the money when it self-destructs after 2 months of use.
Business response:
Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please visit the Zodiac website for information on reaching customer support. We look forward to assisting you. Best Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
does not start up right awa y takes a long time to get it going
Business response:
Hi Rochelle, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We'd like to help! Please visit the Zodiac website for information on reaching customer support. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
can't recommend product product did not work, returned it and received another that didn't work. I bought one for my aunt several years ago and that one works just fine
Business response:
Hi Adriano, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue, ensure the product is installed correctly, and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Don’t buy Stays stuck on ledges and steps. Grinds the pool finish down. Manufacturer will not respond.
Business response:
Hi Debbie, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. Please forward your review to us, along with your contact information, to "customerfeedback at fluidra-dot-com", and a product specialist will be in touch to assist. Thank you for your patience! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
What does it take to return this defective product? My product is defective, it does not work! I have tried calling customer service, emailing customer service, leaving my number to be called back at customer service....nothing!! Buyer Beware!!
Business response:
Hi Sandy, We're sorry about your poor experience. If you think you received a defective product, we recommend you contact the Amazon Seller. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. You may want to contact your local pool and spa professional to ensure the produc... read more
High Expense At Low Quality I have had the vacuum for about 6 months. At first I was excited to have such a nice looking vacuum. I should have know it was all look but not value. First, if you have twigs fall in your pool be wary! It will get stuck in the motor and cause it to jam. It also has a problem with stairs and walls. So if you have either or both, dont buy this. (Yes, I said walls!) It will crawl up the wall and back down, but every now and then it will fall on such a angle that it gets stuck! I will see it trying t... read more
Business response:
Hi Michael, We're so sorry to hear that your MX6 is not performing satisfactorily in your pool! We'd like to help. Please forward your review, along with your contact information, to us at "customerfeedback at fluidra-dot-com" so a product specialist can assist you. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
poor performance At first it would not move no matter how the suction was adjusted. Eventually, it began moving slowing (very slowly), but would jam on the smallest piece of debris. It does not climb the walls and after about an hour, it just spins in a circle in one spot. Extremely disappointed in this product.
Business response:
Hi Bill, We're so sorry that your new MX6 is not performing well in your pool! We have some tips to try to get it moving: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Owner's Man... read more
doesnt work This product doesn't work and you have to try different ways to try to make it work. A better product is haywood it cost more but no problems setting it up and working. Amazon doesn't give you credit when you want to return the Zodiac product, so you lose money so Amazon and Zodiac don't lose money. Because of this I will curtail my buying any more Amazon products.
Business response:
We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool and spa professional to diagnose the issue and to process any warranty claims on your behalf. The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave f... read more
The suction part disconnects easy with the pump pressure No good for above pool
Business response:
Hi Valentina, We apologize for your experience with your new Zodiac MX6! We recommend consulting with your local pool professional to diagnose the issue, ensure that the product is installed correctly, and process any warranty claims on your behalf. If we can assist further, please visit the Zodiac website for information on reaching customer support and we'll be happy to help! Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.