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Zodiac MX6 Suction Side Pool Cleaner
About this business
Worked for 30 mins I just got this today, Friday April 4, 2020. Worked for 30 mins. Should’ve listened to the guy at the pool store. I followed the instructions, watched the wheel spin 10 times within the 20-25 second range. At first I thought there was something stuck inside that was preventing the propellor from spinning, but nope. Then I thought, since it did get some leaves already, I should empty the skimmer basket. But nope, that didnt help. Now it’s just sitting, motionless at the bottom of my pool. What a waste of mo... read more
Business response:
Hi RealAmazonBuyer, Thanks for the review of your Zodiac MX6 Suction Side Pool Cleaner. We'd like to help. To get your cleaner moving, try these tips: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris fr... read more
Possibly the worse thing I’ve bought for the pool I have no words to describe how disappointed I am in this product. Already received a replacement canister. Should have stuck with a Polaris
Business response:
Hi Robert, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. If you think you received a defective product, we suggest you contact the Amazon Seller about a replacement. We recommend consulting with your local pool professional to diagnose the issue and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Good price The price was reasonable
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Peggy! Your trust and satisfaction are our top priorities. We notice that your kind words don't match your star rating; if you are having any issues with your new cleaner, we recommend contacting your local pool and spa professional for assistance. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
It keeps quitting First of all , it comes with minimal instruction. Get on line and read how to before. Once I get the air out of the tubing etc, it will run for a few minutes and quit . No it is not clogged. Does anyone have any idea why ? I am about to send it back. Very unhappy, when it works for a few minutes it works good. help please someone tell me what is the problem? Also , I tried calling customer service when I received it and was having trouble, it had a message ....please call back ! really ?
Business response:
Hi Gail, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. If that doesn't do the trick, please contact your local pool and spa professional to ens... read more
Tracks kept coming off Bought this at a local well known pool store. They highly rated this one to get. Tracks kept coming off and getting stuck. They took it back after a couple of weeks of so much trouble. Researching new option.
Business response:
Hi LT, We are sorry about your experience with our product. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Best of luck to you! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Didn't work for me Finally purchased and I was disappointed. Followed directions, pretty simple and easy to put together. Watched videos, read instructions but the machine kept spinning and turning. Tried all of the troubleshooting but this vacuum would not work. It would begin to crawl up the wall and then just keep spinning its wheels but not going up the actual wall. (Spun in place) Also it would hit my stairs and just stay there again spinning the wheels but not redirecting. Timed the yellow spot as it directed, turned p... read more
Business response:
Hi Aliss, We're sorry for the issues you experienced with your Zodiac MX6 Suction Side Pool Cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Best of luck to you! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Defective parts after two month of service after a few month this vacuum stopped working, had to buy a new part and if you don't know how to fix it, then you will have to pay additional 50 to someone to fix it, it think, it was too soon for it to fail given I bought it about two month ago. suction power really depends on your pump, if you don't have good pump don't buy this, replace your pump first
Business response:
Hi there, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. If you think you received a defective product, we suggest you contact the Amazon Seller about a replacement. We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to ensure the product is installed correctly. Thank you for your feedback, and be... read more
Steered the wrong way by the advertisement The zodiac states low suction/pressure was no problem. But I have plenty of suction/pressure but still moves in slow motion.
Business response:
Hi there, Thanks for your feedback. We're sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks for y... read more
So disappointed I cant get mine to move and when it does it goes on pool wall and gets stuck
Business response:
Hi Christie, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks fo... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.