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Zodiac MX6 Suction Side Pool Cleaner
About this business
Faulty design The vacuum creates a turbulence and most of the sediment gets stirred up and floats around. It makes the water cloudy. I had to buy a hand-held vacuum brush and hand vacuum the pool. I was very disappointed with it.
Business response:
Hi Derek, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Under normal circumstances, the MX6 does stir up debris, however, it picks up much more than it spreads around. The first step in the Owner's Manual instructs to manually vacuum the pool before installing the MX6. This prevents the issue you're describing and allows the MX6 to maintain your pool's cleanliness for the duration of your cleaner. If we can further assist with your new cleaner, please visit the Zodiac website for info... read more
Worse Worse
Business response:
Hello Seung, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please forward your review to us at "customerfeedback at fluidra-dot-com," including your phone number, and we will reach out to you as soon as possible. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Doesn’t work Did not pick up small debris and algae. Spent over 5 hours troubleshooting vacuum climbs wall then drops off goes back to the center of the pool. Seller asking questions already answered and not authorizing a refund.
Business response:
Hi Barbara, We're sorry about your experience with your new Zodiac MX6 cleaner! Product quality and customer satisfaction are top priorities to us. Please forward your review to us at "customerfeedback at fluidra-dot-com" so we can assist. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Dont buy! This product & company suck! It only gets a star because it's the only way I can write a review!
Business response:
Hi Marsha, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please contact us at "customerfeedback at fluidra-dot-com" including your phone number and "Zodiac MX6" and we will reach out to you as soon as possible. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Doesn't suck up leaves with stems This vacuum did not work at all for my pool. It would get stuck every time it sucked up a leaf with a steam on it. I would have to remove the steam manually to get the things running again. If I have to be out there I might as well use a manual cleaner that works much better. The whole point of an automatic cleaner is to not be required to be present and constantly fixing it. Do not waste your money on this one unless you have no debris in your pool.
Business response:
Hi there, Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please contact us at "customerfeedback at fluidra-dot-com"; include your contact information, and we will reach out to you as soon as possible. We look forward to assisting you. Best Regards, Fluidra Manufacturer of Jandy, Polaris, and Zo... read more
DO NOT BUY- THEY WILL NOT REFUND So, I bought this product only to discover my pump was too weak to run this equipment. My problem is when I went to return it, they refused me because I had submerged it in water. So before you submerge in water be absolutely positive it fits your pump. Very Disappointed, it only stayed in water for 10 minutes and I dried it out a whole day and then boxed it up just like it came to me.
Business response:
Hi Chelsey, We're sorry about your poor experience! The terms of the return are subject to the Seller's and Amazon's return policy and as such, there is nothing we can do as the manufacturer. However, if you contact the Seller through Amazon directly, you can leave feedback and they will be able to notify you of what their return policy is for this product. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
How to set the pool vacuum up I purchased the pool Vacuum two weeks ago and it still isn't working. I purchased a new pool filter and it did not fix the issue with suction. I am running out of options and final conclusion is to return the item.
Business response:
Hi Christian, We're sorry to hear that you're having trouble with your new MX6 cleaner! We want to help. If your cleaner is not moving, or is moving sluggishly, check these: 1. Increase Flowkeeper setting. 2. Check diaphragm for damage or wear. 3. Backwash filter and empty pump basket. 4. Check for air in system. If water level in pump basket drops, check hose connections, tighten all fittings at pump, check gasket in pump basket for wear. You can find other tips in the FAQ section and in the Owner's Manual on MX6 page on th... read more
Never gets stuck I've watched the Zodiac for several hours, several times, since I got it, and it has worked it's way out of any object, even the ladder, Highly recommend the MX-6, It's like a 4 wheel drive Jeep in your pool
Business response:
Hi Gerard, Thanks for sharing your first-hand Zodiac experience with others online. It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! All the Best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Hose sections develop breaks quickly I purchased this from Backyard Pool Superstore. Within a few months one of the sections of hose had developed breaks. I had an extra section because my pool is not big enough to use all 8 sections that came with it, so I just replaced it. 8 months later I discovered my pool pump running dry. After shutting it down I discovered 3 more sections of hose had broken and I was lucky my pump did not burn out. The broken sections surfaced and were sucking air into the system. I contacted the sell... read more
Business response:
Hi there, We're sorry about your poor experience! Product quality and customer satisfaction are top priorities to us. Our customer service information is found on the Zodiac website. Please forward your review, along with your contact information, to "customerfeedback at fluidra-dot-com" and we will be happy to assist. Thank you for your feedback, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.