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Zodiac MX6 Suction Side Pool Cleaner
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Beware. They only refunded 45% It works fine at the beginning. But then it kept stuck in the corners . Especially the stairs. I tested it for couple hours. But it never go to the middle of the pool. It’s not gonna get the work done. So I decided to return it. Here the problem comes. They only refunded $129.15. But I’ve paid $287.83 included tax for it.
Don’t buy Useless does not even move on the pool, called my pool guy he tried everything still don’t work.
Business response:
Hi Astrit, We're sorry about your poor experience. We'd like to help get your cleaner moving. Try these tips: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Owner's Manual. 6. Chec... read more
Works fine for a month or so then stops roaming This is the second Zodiac MX6 In-Ground Suction Side Pool Cleaner I bought. The first was a repaired Zodiac MX6 from my local Pinch a Penny. That worked fine for a few weeks then I noticed it was moving around the pool. I took it out and made sure nothing was stuck inside the wheels. No obstructions. the tracks just wouldn't move well, I had to help it along. So, I thought maybe I was had by the store and decided to just buy a NEW Zodiac MX6 In-Ground Suction Side Pool Cleaner ... read more
Business response:
Hi Omar, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks for yo... read more
Gets stuck constantly It gets stuck on the steps. No matter where I put it in the pool within 5 minutes it’s back on the steps stuck. It also leaves black tire marks in the pool
Business response:
Hi Xochitl, Thanks for your feedback. We're sorry to hear about your experience with the Zodiac MX6. We have some suggestions to prevent it from getting stuck: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. 4. Confirm proper hose length. Shorten if necessary. I... read more
Wish it sucked but can't even do that Simply doesn't last more than a year before you have to spend more money on parts (and hoses) just to make it run for a month. It will sit on the bottom of your pool and you will fiddle with it and look at YouTube but it will continue to frustrate. Just go back to hand vacuuming the pool.
Business response:
Hi Beth, Thanks for your feedback. Sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual or contact your loca... read more
Do not buy No suction power. Floats in my pool. Tried to exchange and seller told me to call the manufacturer.
Business response:
Hi Denise, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to ensure the product is installed correctly. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
only works when it feels like it This is supposed to be an "automatic" pool cleaner. That is a joke when you have to hand start the wheels turning 3 days out of 5. Sometimes it does work on its own. Most days I have to pull it out of the pool and turn the wheels by hand to get it started. Will not buy it again.
Business response:
Hi Robin, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual or contact yo... read more
Hoses break too easy It will be a year in March since I bought the zodiac in ground pool cleaner and it works really well but the only problem I am having is the hoses I Already had to replace 8 hoses and at 20.00 a piece which cost me an extra 160.00. The reason why I bought this vacuum was because it was a great deal but now spending more money on just hoses I already spent close to 600.00 I could have bought a much better vacuum if I knew the hoses were that flimsy. I would not recommend this vacuum to anyone
Business response:
Hi Victoria, We're sorry you're experiencing hose issues with your Zodiac MX6 Suction Side Pool Cleaner; this isn't how we'd like you to experience your cleaner. We recommend that you contact the pool professional who installed the product to diagnose the problem and process any warranty claims. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Value Second time I buy the same machine and still doesn’t work how it should
Business response:
Hi Derek, We're so sorry that you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Product quality and customer satisfaction are top priorities to us at Zodiac. We'd like to help. Please email us your phone number and "MX6" to customerfeedback@fluidra.com so we can connect you with a product specialist to see how we may be able to assist. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.