This profile has been claimed by the business owner or representative.
Zodiac MX6 Suction Side Pool Cleaner
About this business
Returned it, not very strong, not able to do what it says it does. NOT a good product. May work in a very small pool maybe but it is not a good product.
Business response:
Hi KP, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Worked well for 2 years but doesnt last We had our pool guy purchase and install the Zodiac MX6, his strong recommendation, when our old Hayward cleaner bit the dust after many years of faithful service. The MX6 worked well for about 2 years, but then started falling apart, literally. First to go were the hose pipe segments, which would unravel at the lightest touch due to the combination of chlorine and ultraviolet light in our Californian pool. Next, the rubber tank tracks wore out, resulting in the cleaner head getting st... read more
Don't buy. Gets stuck and then seller charges a 25% restocking fee. Needs lots of suction. Gets stuck when it does move. And seller charges huge 25% restocking fee plus return shipping. Do not buy especially from this seller.
Business response:
Hi Brian, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. If you haven't yet returned it, we have some suggestions to keep it moving: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. Shorten if necessary. If that doesn't hel... read more
Debris in the pool will stop unit from working I had a different brand for 6 years and it worked great at picking up almost anything in the pool, but this vacuum gets debris in it and stops. Since it is a high efficiency unit it has no spacing for any debris to go through. I have to run it at a higher speed than recommended to keep it from stopping which will probably wear out faster than it should.
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Wayne! Your trust and satisfaction are our top priorities. We have a suggestion to help with the debris issue: the Zodiac Cyclonic Leaf Catcher (part number CLC500). This accessory should help keep your MX6 running happily! Swim on, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Horrible product Worst product ever. Purchased this product 2/2018 less than a year later had to spend $115 for it to get repaired as it would not move. Now 8 months later won’t work again! Complete waste of money and no warranty support! Contacted manufacturer multiple times no response!
Worked for 30 mins I just got this today, Friday April 4, 2020. Worked for 30 mins. Should’ve listened to the guy at the pool store. I followed the instructions, watched the wheel spin 10 times within the 20-25 second range. At first I thought there was something stuck inside that was preventing the propellor from spinning, but nope. Then I thought, since it did get some leaves already, I should empty the skimmer basket. But nope, that didnt help. Now it’s just sitting, motionless at the bottom of my pool. What a waste of mo... read more
Business response:
Hi RealAmazonBuyer, Thanks for the review of your Zodiac MX6 Suction Side Pool Cleaner. We'd like to help. To get your cleaner moving, try these tips: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris fr... read more
Possibly the worse thing I’ve bought for the pool I have no words to describe how disappointed I am in this product. Already received a replacement canister. Should have stuck with a Polaris
Business response:
Hi Robert, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. If you think you received a defective product, we suggest you contact the Amazon Seller about a replacement. We recommend consulting with your local pool professional to diagnose the issue and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Good price The price was reasonable
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Peggy! Your trust and satisfaction are our top priorities. We notice that your kind words don't match your star rating; if you are having any issues with your new cleaner, we recommend contacting your local pool and spa professional for assistance. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
It keeps quitting First of all , it comes with minimal instruction. Get on line and read how to before. Once I get the air out of the tubing etc, it will run for a few minutes and quit . No it is not clogged. Does anyone have any idea why ? I am about to send it back. Very unhappy, when it works for a few minutes it works good. help please someone tell me what is the problem? Also , I tried calling customer service when I received it and was having trouble, it had a message ....please call back ! really ?
Business response:
Hi Gail, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. If that doesn't do the trick, please contact your local pool and spa professional to ens... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.