This profile has been claimed by the business owner or representative.
Zodiac MX6 Suction Side Pool Cleaner
About this business
Do NOT buy this cleaner! This pool cleaner is horrible and does not move after awhile. I waited to write a review to really see what it does/doesn’t do and I will tell you it doesn’t clean the bottom of my pool, it won’t even move. The water flows through the cleaner like it should but the wheels do not turn and when I check there is NOTHING stuck in the gears. Even when the pool pump is on cleaner only and not skimmer (basket) it still does not move. I am very disappointed in this pool cleaner and will have to purchase a di... read more
Business response:
Hi Ariane, Thanks for your feedback. We are sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the produc... read more
Didn't last and warranty is too short 160 months old. Replaced a Polaris that the motor was bad but physically was still in great shape. The hoses are unraveling and falling apart. I called the warranty number and they said the unit is out of warranty. When I questioned them to why the hoses would have failed so quickly, they blamed it on the fact we submerged them in water. I pointed out that this is how an in-ground cleaner works but it made no difference. The response was clearly a scam and totally irresponsible of the ma... read more
Very bad Please refund the money after 20% As per the agreement
Business response:
Hi Thomas, We're sorry about your poor experience. The terms of the return are subject to the Seller's and Amazon's return policy. The Seller will be able to notify you of what their return policy is for this product. For more information about Amazon's return policy, you may visit their help page here: https://www.amazon.com/gp/help/customer/display.html?nodeId=200572800 You may find a solution that fits your needs by consulting a local pool retailer. You can find Fluidra retailers near you at https://www.fluidrausa.com/en/... read more
Didn't last and warranty is too short 16 months old. Replaced a Polaris that the motor was bad but physically was still in great shape. The hoses are unraveling and falling apart. I called the warranty number and they said the unit is out of warranty. When I questioned them to why the hoses would have failed so quickly, they blamed it on the fact we submerged them in water. I pointed out that this is how an in-ground cleaner works but it made no difference. The response was clearly a scam and totally irresponsible of the man... read more
Business response:
Hi John, We're very sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
3500 rpm pump speed! Works great but is not low flow like advertisements. Wont cycle correctly under 3500 rpm pump speed
Business response:
Thanks for choosing the Zodiac MX6 Suction Side Pool Cleaner, Damon! Y our trust and satisfaction are our top priorities. We'd like to help with the flow issue; please email your contact information to us at feedback@zodiac.com and a product specialist will reach out to you. All the best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Don’t waste your money Did not work AT ALL!!
Business response:
Hi there, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Here are some tips that may help: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Ow... read more
Terrible Worked for about a month. Now it just sits in one spot and doesn’t move
Business response:
Hi Jackie, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Check these steps to see if you can get your Zodiac moving again: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Rem... read more
Takes a LOT of suction power to run I have a 2hp motor and I have to turn off both skimmers to power this thing from the side port.
Business response:
Hi Gary, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. Try these tips to see if one or more helps move your cleaner along: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Rem... read more
False advertising The company claims the cleaner works on variable pumps but it only works when the pump is on high When I tried to return it after 2 weeks...the company then said it wasn't defective and it was used so they wouldn't return it This is very poor customer service
Business response:
Hi Ann, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. The terms of the return policy are subject to the seller's policy and Amazon's return policy. The seller will be able to notify you of what their return policy is for this product. For more information about Amazon's return policy, you may visit their help page here: https://www.amazon.com/gp/help/customer/display.html?nodeId=200572800 We recommend you contact your local pool professional to visit your pool and to identify the prob... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.