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Zodiac MX6 Suction Side Pool Cleaner
About this business
Tracks kept coming off Bought this at a local well known pool store. They highly rated this one to get. Tracks kept coming off and getting stuck. They took it back after a couple of weeks of so much trouble. Researching new option.
Business response:
Hi LT, We are sorry about your experience with our product. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Best of luck to you! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Didn't work for me Finally purchased and I was disappointed. Followed directions, pretty simple and easy to put together. Watched videos, read instructions but the machine kept spinning and turning. Tried all of the troubleshooting but this vacuum would not work. It would begin to crawl up the wall and then just keep spinning its wheels but not going up the actual wall. (Spun in place) Also it would hit my stairs and just stay there again spinning the wheels but not redirecting. Timed the yellow spot as it directed, turned p... read more
Business response:
Hi Aliss, We're sorry for the issues you experienced with your Zodiac MX6 Suction Side Pool Cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Best of luck to you! Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
Defective parts after two month of service after a few month this vacuum stopped working, had to buy a new part and if you don't know how to fix it, then you will have to pay additional 50 to someone to fix it, it think, it was too soon for it to fail given I bought it about two month ago. suction power really depends on your pump, if you don't have good pump don't buy this, replace your pump first
Business response:
Hi there, We're sorry you're experiencing issues with your Zodiac MX6 Suction Side Pool Cleaner. If you think you received a defective product, we suggest you contact the Amazon Seller about a replacement. We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. Please contact your local pool and spa professional to ensure the product is installed correctly. Thank you for your feedback, and be... read more
Steered the wrong way by the advertisement The zodiac states low suction/pressure was no problem. But I have plenty of suction/pressure but still moves in slow motion.
Business response:
Hi there, Thanks for your feedback. We're sorry about the slow performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks for y... read more
So disappointed I cant get mine to move and when it does it goes on pool wall and gets stuck
Business response:
Hi Christie, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks fo... read more
Beware. They only refunded 45% It works fine at the beginning. But then it kept stuck in the corners . Especially the stairs. I tested it for couple hours. But it never go to the middle of the pool. It’s not gonna get the work done. So I decided to return it. Here the problem comes. They only refunded $129.15. But I’ve paid $287.83 included tax for it.
Don’t buy Useless does not even move on the pool, called my pool guy he tried everything still don’t work.
Business response:
Hi Astrit, We're sorry about your poor experience. We'd like to help get your cleaner moving. Try these tips: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Owner's Manual. 6. Chec... read more
Works fine for a month or so then stops roaming This is the second Zodiac MX6 In-Ground Suction Side Pool Cleaner I bought. The first was a repaired Zodiac MX6 from my local Pinch a Penny. That worked fine for a few weeks then I noticed it was moving around the pool. I took it out and made sure nothing was stuck inside the wheels. No obstructions. the tracks just wouldn't move well, I had to help it along. So, I thought maybe I was had by the store and decided to just buy a NEW Zodiac MX6 In-Ground Suction Side Pool Cleaner ... read more
Business response:
Hi Omar, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX6 Suction Side Pool Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Check for track wear. 4) Backwash the pool filter and empty the pump basket. 5) Check for jammed debris in the cleaner engine. 6) Check for air in the system. 7) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the product manual. Thanks for yo... read more
Gets stuck constantly It gets stuck on the steps. No matter where I put it in the pool within 5 minutes it’s back on the steps stuck. It also leaves black tire marks in the pool
Business response:
Hi Xochitl, Thanks for your feedback. We're sorry to hear about your experience with the Zodiac MX6. We have some suggestions to prevent it from getting stuck: 1. Ensure the swivel on top of the cleaner rotates freely. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. 4. Confirm proper hose length. Shorten if necessary. I... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.