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Zodiac MX6 Suction Side Pool Cleaner
About this business
Save your money I wish I was happier with this purchase. I decided to purchase this one over a much cheaper model on Amazon as this one had better reviews. I feel you have to babysit this the whole time. It will run for about 20 minutes then get knocked on the side or the wheels stop running and I have to spin them manually to get it to go. I purchased this hoping it would save me time. However I think vacuuming the pool in an hours time manually is probably much better than babysitting this for 6 hours and making sure it wo... read more
Business response:
Hello Lindsey, Thank you for your review. We are sorry to hear that you're experiencing issues, and we'd like to help! We'd like to suggest the following to help with your flipping issue: 1. Verify hose float is positioned approximately 9" from cleaner. We'd like to suggest the following to help with the stopping issue: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are w... read more
It's OK I've had this unit for a while, and to be honest, I would rate it as OK. I am in the market for another cleaner, and decided against this one for one main reason. No matter how many adjustments, how much or how little hose length I used, the unit would either climb the wall and get stuck on the steps or get to the end of the hose length and pop a perpetual wheelie never moving another inch, all the while, the tread spinning away.
Business response:
Hello Nancy, Thank you for your review. Product quality is a top priority here at Zodiac, and we'd like to help troubleshoot your MX6. For immediate assistance, please reach out to our technical support team at (800) 822-7933. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac product
I was forced to get a different type all together please don't waste your money on this product This unit is not worth the money I spent on it, doesn't do a damn thing but sit in the pool relaxing, I was forced to get a different type all together please don't waste your money on this product.
Business response:
Hello Amazon Customer, Thank you for your feedback. We're sorry to hear you experienced issues with your MX6. If you purchase another Zodiac product and need assistance, please feel free to reach out to us at (800) 822-7933. Happy Swimming! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
also it would only pick up the larger heavy pieces like leaves and debris I had to return the item, it was too small to be affective for my 20x40 inground pool, also it would only pick up the larger heavy pieces like leaves and debris, it would not clean the small stuff left by the chlorine doing its job, it was also very slow while doing it's job. I only used it once, When I returned it, I only got a 50% refund due to me using it.
Business response:
Hello Amazon Customer, Thank you for your review. We are extremely sorry to see you go, but we are always here to help! If you purchase another Zodiac product and require assistance we can be reached at (800) 822-7933. We are unable to speak on behalf of third party retailers, but we suggest reaching out to their customer service department regarding your refund. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Does not work Useless piece of junk. I have been trying to get it to work since the day I bought it. First I thought it was filter. Cleaned the Pump filter and check for any obstruction, still this thing does not want to move. I don’t evev wanna give this thing a star.
Business response:
Hello Amazon Customer, Thank you for your feedback. We are sorry the set-up of your new cleaner has been frustrating, and we'd like to help! For immediate assistance please call (800) 822-7933 or for a call back, please email your contact information to feedback@zodiac.com. We look forward to assisting you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I had to return the MX6; total fail This machine did not work for my pool! It moved very slowly and would stop after 5 minutes. I was also not impressed with the paths it took to clean the pool. One positive is that it is very quiet.
Business response:
Dear Amazon Customer, Thank you for your feedback. For future reference, our technical support department is able to assist you with troubleshooting our products and they can be reached at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars It didn’t work properly.
Business response:
Hello KevTish, Thank you for your review. We are sorry to hear that you experienced issues with your Mx6, and we'd like to help! Our technical support department is available to help and can be reached at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Stays in the deep end Stays in the deep end
Business response:
Hello Megan, We are sorry to hear that your MX6 is not covering your entire pool, and we'd like to help. We suggest trying the following: 1. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Ensure return line fittings are directed downward. Add a return diverter if necessary. 4. Make sure hose is not kinked or coiled. La... read more
Works horrible and stopped moving after 2 months The worst! It stopped working after 2 months and mechanism is stuck. I just contacted seller and want a full refund. I bought another brand and works great.
Business response:
Hello Jen, We are sorry to hear that the cleaner did not meet your expectations. If you require our assistance with troubleshooting your MX6 or processing a warranty claim, please feel free to contact us (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.