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Zodiac MX6 Suction Side Pool Cleaner
About this business
It didn’t work well for me. I followed instructions ... It didn’t work well for me. I followed instructions to a tee and it would start and then get stuck. I ended up returning.
Business response:
Hi Alvin, We're sorry to hear this! We would have liked to talk to you to troubleshoot the problem. If you would be willing to share more information with us, please email feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Vacuum does not move even on the highest pump setting and skimmer diversion This unit came to me defective. One hose which I needed for the length came with a leak so suction was lost. When the defective hose section was removed, the unit would still not move. I tried different pump speed settings on my equipment and testing out the diversion between the skimmer and main drain. Nothing worked. I have reached out to BackyardPoolSuperstore, the 3rd party seller, who is going to try to assess a 20% restocking fee on an item tha... read more
Business response:
Hi Carrie, If you are not able to return the defective product, please email us at feedback@zodiac.com including your contact information. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Need to find out why this does not work for ... Need to find out why this does not work for our pool... might just be not designed for our size pool. I still have new in box and will sell to somebody who can use it.
Business response:
Hello Scott, We are sorry to hear that you are experiencing problems with you cleaner, and we'd like to help! Please reach out to our technical support department at (800) 822-7933, and they will be happy to help you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Total Garbage - For your sanity do not buy this item; i do not who is writing the false reviews for this company but this is a terrible pool cleaner, it worked for two days and then just sits there. There is plenty of pressure and water speed, did all the trouble shooting, the damn thing is a piece of garbage. Been trying to get the darn thing to work for five months. I did not realize till i went off amazon to see the horrible reviews about this product, the best suggestion is the tires are worn or the propulsion drive is b... read more
Business response:
Hello Christian, Thank you for your review. We are sorry to hear that your suction cleaner is not performing up to your expectations, and we'd like to help. Product quality and customer satisfaction are top properties at Zodiac and nothing less than a perfect pool experience with out products will do. Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Clogged very easy and got stuck often. Broke after less than a year of use.
Business response:
Hello Kiwishelle, Thank you for your review. We are sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you. Please email your contact information to feedback@zodiac.com, and a representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Great... when it works When we first received this cleaner we were very happy as to how it worked. Did a great job on my smaller pool and was fun to watch scoot around... for 1 week until it slowed to almost no movement and pretty much stopped working all together. I took it out and inspected it I can find nothing jamming up wheels or gears and nothing looks wrong in general but it's definitely jammed up and I've now tried a good rinse to flush anything out but has not worked. And because of how much we liked how it worked d... read more
Business response:
Hello Zachary, Thank you for your review. If you currently own the cleaner we would like to offer a few suggestions. 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. 3. Check to see if any interior teeth of the tracks are worn. 4. Backwash filter and empty pump basket. 5. Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings a... read more
Bad sweeper does not cover the pool I bought this one year and two months ago. It constantly gets stuck on the stairs and therefore does not sweep the pool. It requires a lot of babysitting. Wasted 300.00!
Business response:
Hello Crystal, Thank you for your review. We have a FAQ page which address the stair, and cleaning issues you are experiencing. The page can be found by following this link: https://www.zodiacpoolsystems.com/en/products/suction/mx6. If you would like additional assistance, please reach out to our technical support department at (800) 822-7933. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Je n'ai pas pu juger du produit, car j'ai reçu un sac de sel à la place de l'aspirateur
Business response:
Hello Guillaume, Thank you for your review. We are sorry to hear that you did not receive the cleaner you ordered. We suggest reaching out the seller, and explaining the mishap to them. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star This thing hasn't run for more than 3 hours without getting clogged.
Business response:
Hello Finerd, Thank you for your review. We'd like to speak to you, and learn more about the issue you are experiencing. For immediate assistance please call (800) 822-7933, or email your contact information to feedback@zodiac.com, and representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,657 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.