This profile has been claimed by the business owner or representative.
Zodiac MX6 Suction Side Pool Cleaner
About this business
Looks likes a super cleaning machine. It just plain sucks! Had the old fashion Barracuda 2 pool cleaner 5yrs, Just had my pool refinished with a mini-pebble sheen and was told to go to a wheeled version pool cleaner for best performance. This model was the cheapest one in the pool store; although I don't consider $300+ cheap especially when you can pick up the Barracuda style for $100. I am so far unhappy with the performance. I basically have to clean the pool first before using this vac. Simple items, a leaf from a hibiscu... read more
Business response:
Hello Amazon Customer, Thank you for your feedback. We are sorry to hear that you're experiencing issues with your cleaner, and we'd like to help! Please reach out to our technical support department at (800) 822-7933, and they will assist with troubleshooting your MX6. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Don’t waste your $$. Robot gets stuck CONSTANTLY. I really wanted to like this robot....but after trying to use it for the past 3 days, there are so many reasons why I wish I had spent the extra money on a more intelligent device. We have a 16x32 Grecian inground pool. This robot gets stuck about every 5 minutes - it gets stuck by the stairs, it climbs out of the water when climbing the walls and sucks air into the filter and won’t spin and right itself (and yes, we’ve regulated the flow MANY times), it flips over on its sid... read more
Business response:
Hello Mother's Day Mom, We are very sorry to hear about your experience with the MX6, and we'd like to help. Product quality and customer satisfaction are top priorities to us at Zodiac, and nothing less than the perfect pool experience will do. For immediate assistance please call (800) 822-7933, or email your contact information to feedback@zodiac.com, and a technical support representative will contact you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
HORRIBLE EXPERIENCES WITH UNIT BGHT A MX6 BARRACUDA ON I/21/2018. HAD HORRIBLE EXPERIENCES WITH IT.WOULD CLOG ON ANYTHING AND REQUIRED FREQUENT CLEANING.COULDN'T GET IT TO STAY IN THE WALL PORT.WOULD COME OUT FREQUENTLY.DIDN'T SEEM TO WORK WELL IN THE SKIMMER PORT-VERY SLOW MOVING'. WOULD CLIMB ONE SECTION OF WALL REPEATEDLY.HAD TO BE SCRAPED OFF.GOT A REFUND ON 5/24/2018. STUCK WITH UNUSABLE $49.99 LEAF CATCHER. VENDOR WOULD NOT TAKE IT BACK EVEN THOUGH IT WAS JUST LIKE NEW.DON' BELIEVE THE REVIEWS!
Business response:
Hell R Warnas, Thank you for your feedback. We're sorry to that you have experienced issues with your MX6. Customer satisfaction and product quality are top priorities here at Zodiac. If you require our assistance for another Zodiac, Jandy, or Polaris product, please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Corroding Hoses After 1 Year of Use Works well, have had it for 1 year now. My complaint is the hoses tear very easily after 1 year of use. Almost like they corrode over time, just the slightest resistance and they tear right in half. The replacement cost for the hose is almost $20 a section. You get 10 sections with the original unit. To replace all 10 sections of hose would cost $200, that’s almost 2/3 the cost of a new unit.
If your pool is clean then this works great. Cruises around the bottom no problem If your pool is clean then this works great. Cruises around the bottom no problem. My grip is, I want to use a vacuum when my pool is DIRTY. If your pool is dirty this will pick up about 2 feet of muck and leaves and then get clogged. I used the leaf catcher and that thing gets clogged too. Don't bother.
Business response:
Hello Dave L (on the farm), Thank you for your feedback. We're sorry to hear that you're experiencing issues with your MX6 cleaner, and we'd like to help. Please reach out to your technical support department at (800) 822-7933. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Save your money I wish I was happier with this purchase. I decided to purchase this one over a much cheaper model on Amazon as this one had better reviews. I feel you have to babysit this the whole time. It will run for about 20 minutes then get knocked on the side or the wheels stop running and I have to spin them manually to get it to go. I purchased this hoping it would save me time. However I think vacuuming the pool in an hours time manually is probably much better than babysitting this for 6 hours and making sure it wo... read more
Business response:
Hello Lindsey, Thank you for your review. We are sorry to hear that you're experiencing issues, and we'd like to help! We'd like to suggest the following to help with your flipping issue: 1. Verify hose float is positioned approximately 9" from cleaner. We'd like to suggest the following to help with the stopping issue: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are w... read more
It's OK I've had this unit for a while, and to be honest, I would rate it as OK. I am in the market for another cleaner, and decided against this one for one main reason. No matter how many adjustments, how much or how little hose length I used, the unit would either climb the wall and get stuck on the steps or get to the end of the hose length and pop a perpetual wheelie never moving another inch, all the while, the tread spinning away.
Business response:
Hello Nancy, Thank you for your review. Product quality is a top priority here at Zodiac, and we'd like to help troubleshoot your MX6. For immediate assistance, please reach out to our technical support team at (800) 822-7933. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac product
I was forced to get a different type all together please don't waste your money on this product This unit is not worth the money I spent on it, doesn't do a damn thing but sit in the pool relaxing, I was forced to get a different type all together please don't waste your money on this product.
Business response:
Hello Amazon Customer, Thank you for your feedback. We're sorry to hear you experienced issues with your MX6. If you purchase another Zodiac product and need assistance, please feel free to reach out to us at (800) 822-7933. Happy Swimming! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
also it would only pick up the larger heavy pieces like leaves and debris I had to return the item, it was too small to be affective for my 20x40 inground pool, also it would only pick up the larger heavy pieces like leaves and debris, it would not clean the small stuff left by the chlorine doing its job, it was also very slow while doing it's job. I only used it once, When I returned it, I only got a 50% refund due to me using it.
Business response:
Hello Amazon Customer, Thank you for your review. We are extremely sorry to see you go, but we are always here to help! If you purchase another Zodiac product and require assistance we can be reached at (800) 822-7933. We are unable to speak on behalf of third party retailers, but we suggest reaching out to their customer service department regarding your refund. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.