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Zodiac MX6 Suction Side Pool Cleaner
About this business
One Star Clogged very easy and got stuck often. Broke after less than a year of use.
Business response:
Hello Kiwishelle, Thank you for your review. We are sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you. Please email your contact information to feedback@zodiac.com, and a representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Great... when it works When we first received this cleaner we were very happy as to how it worked. Did a great job on my smaller pool and was fun to watch scoot around... for 1 week until it slowed to almost no movement and pretty much stopped working all together. I took it out and inspected it I can find nothing jamming up wheels or gears and nothing looks wrong in general but it's definitely jammed up and I've now tried a good rinse to flush anything out but has not worked. And because of how much we liked how it worked d... read more
Business response:
Hello Zachary, Thank you for your review. If you currently own the cleaner we would like to offer a few suggestions. 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. 3. Check to see if any interior teeth of the tracks are worn. 4. Backwash filter and empty pump basket. 5. Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings a... read more
Bad sweeper does not cover the pool I bought this one year and two months ago. It constantly gets stuck on the stairs and therefore does not sweep the pool. It requires a lot of babysitting. Wasted 300.00!
Business response:
Hello Crystal, Thank you for your review. We have a FAQ page which address the stair, and cleaning issues you are experiencing. The page can be found by following this link: https://www.zodiacpoolsystems.com/en/products/suction/mx6. If you would like additional assistance, please reach out to our technical support department at (800) 822-7933. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Je n'ai pas pu juger du produit, car j'ai reçu un sac de sel à la place de l'aspirateur
Business response:
Hello Guillaume, Thank you for your review. We are sorry to hear that you did not receive the cleaner you ordered. We suggest reaching out the seller, and explaining the mishap to them. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star This thing hasn't run for more than 3 hours without getting clogged.
Business response:
Hello Finerd, Thank you for your review. We'd like to speak to you, and learn more about the issue you are experiencing. For immediate assistance please call (800) 822-7933, or email your contact information to feedback@zodiac.com, and representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
it moves along nicely for a bit then stopps tried all the settings ... it moves along nicely for a bit then stopps tried all the settings from low flow to high and in the middle i can't see anything but my thoughts are the pebbles in the pebble tech are stopping it?
Business response:
Hello Mark, Thank you for your review. We are sorry to hear that you are having issues with your cleaner, and we'd like to help. For immediate assistance please call (800) 822-7933. If you prefer a call back simply email your contact information to feedback@zodiac.com, and representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Leaves get stuck in unit all the time and parts wear easily Doesn't pickup leaves well at all
Business response:
Hello James, Thank you for your review. We would like to help ensure that you are equipped with the correct cleaner for the debris specific to your geographical area. We have an easy to follow online tool that can be found by following this link: https://www.zodiac.com/en/united-states/pick-your-cleaner. You are also able to call our technical support department at (800) 822-7933 for additional assistance. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Did not climb walls. Kept stopping. Returned
Business response:
Dear Steve, We're sorry you had trouble with the performance of your MX6 cleaner and that you returned the cleaner. Our product support department would have loved to help troubleshoot the problem. There are also some troubleshooting suggestions available on our website to address these issues. For future reference, and for the reference of any other customers experiencing these issues, please see the FAQ section and product manual found on the MX6 product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx6 ... read more
MX6-specific hoses limit this unit Not happy that there are specific hoses for the unit. There should be standard hoses so I can go by the local pool supply store when one cracks. Now I have to order an overpriced one when that happens. Also, my existing leaf canister won't go on this unit because of the hoses not fitting standard attachments. Very annoying. I may return this to buy something better.
Business response:
Dear Van, Thank you for sharing your feedback for the MX6 cleaner. We apologize for any inconvenience caused by the MX cleaner hose design. We have forwarded your comments to our product development teams to encourage solutions to address this concern. As for the MX hose compatibility with your existing leaf catcher, we do offer an adapter that will enable the hose to connect to any existing leaf catcher. The part number for this adapter is R0533300. To view the part in our catalog and to explore other parts and accessories,... read more
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.