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Zodiac MX6 Suction Side Pool Cleaner
About this business
Does not work Useless piece of junk. I have been trying to get it to work since the day I bought it. First I thought it was filter. Cleaned the Pump filter and check for any obstruction, still this thing does not want to move. I don’t evev wanna give this thing a star.
Business response:
Hello Amazon Customer, Thank you for your feedback. We are sorry the set-up of your new cleaner has been frustrating, and we'd like to help! For immediate assistance please call (800) 822-7933 or for a call back, please email your contact information to feedback@zodiac.com. We look forward to assisting you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I had to return the MX6; total fail This machine did not work for my pool! It moved very slowly and would stop after 5 minutes. I was also not impressed with the paths it took to clean the pool. One positive is that it is very quiet.
Business response:
Dear Amazon Customer, Thank you for your feedback. For future reference, our technical support department is able to assist you with troubleshooting our products and they can be reached at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars It didn’t work properly.
Business response:
Hello KevTish, Thank you for your review. We are sorry to hear that you experienced issues with your Mx6, and we'd like to help! Our technical support department is available to help and can be reached at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Stays in the deep end Stays in the deep end
Business response:
Hello Megan, We are sorry to hear that your MX6 is not covering your entire pool, and we'd like to help. We suggest trying the following: 1. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary. 3. Ensure return line fittings are directed downward. Add a return diverter if necessary. 4. Make sure hose is not kinked or coiled. La... read more
Works horrible and stopped moving after 2 months The worst! It stopped working after 2 months and mechanism is stuck. I just contacted seller and want a full refund. I bought another brand and works great.
Business response:
Hello Jen, We are sorry to hear that the cleaner did not meet your expectations. If you require our assistance with troubleshooting your MX6 or processing a warranty claim, please feel free to contact us (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
It didn’t work well for me. I followed instructions ... It didn’t work well for me. I followed instructions to a tee and it would start and then get stuck. I ended up returning.
Business response:
Hi Alvin, We're sorry to hear this! We would have liked to talk to you to troubleshoot the problem. If you would be willing to share more information with us, please email feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Vacuum does not move even on the highest pump setting and skimmer diversion This unit came to me defective. One hose which I needed for the length came with a leak so suction was lost. When the defective hose section was removed, the unit would still not move. I tried different pump speed settings on my equipment and testing out the diversion between the skimmer and main drain. Nothing worked. I have reached out to BackyardPoolSuperstore, the 3rd party seller, who is going to try to assess a 20% restocking fee on an item tha... read more
Business response:
Hi Carrie, If you are not able to return the defective product, please email us at feedback@zodiac.com including your contact information. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Need to find out why this does not work for ... Need to find out why this does not work for our pool... might just be not designed for our size pool. I still have new in box and will sell to somebody who can use it.
Business response:
Hello Scott, We are sorry to hear that you are experiencing problems with you cleaner, and we'd like to help! Please reach out to our technical support department at (800) 822-7933, and they will be happy to help you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Total Garbage - For your sanity do not buy this item; i do not who is writing the false reviews for this company but this is a terrible pool cleaner, it worked for two days and then just sits there. There is plenty of pressure and water speed, did all the trouble shooting, the damn thing is a piece of garbage. Been trying to get the darn thing to work for five months. I did not realize till i went off amazon to see the horrible reviews about this product, the best suggestion is the tires are worn or the propulsion drive is b... read more
Business response:
Hello Christian, Thank you for your review. We are sorry to hear that your suction cleaner is not performing up to your expectations, and we'd like to help. Product quality and customer satisfaction are top properties at Zodiac and nothing less than a perfect pool experience with out products will do. Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.