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Zodiac MX6 Suction Side Pool Cleaner
About this business
The hoses broke / ripped inside 18 months. Cleaner works well, which is why it gets any stars. The super expensive proprietary hoses, however, fell apart in less than two years. The cost to constantly replace the proprietary hoses renders the vacuum component useless.
Business response:
Hello Mama Bertie, Thank you so much for your valuable feedback. We're sorry the cleaner hoses wore out sooner than you expected. Here's a tip that may help reduce premature wear in the future: We suggest removing the cleaner from the pool whenever chemicals or shock treatments are being added to the water. The cleaner should also remain outside the pool for a minimum of four hours after chemicals have been added to allow time for the harsh chemicals to disperse evenly throughout the pool. Following this step will promote a ... read more
Not even close to powerful enough Purchased with brand new filter. With the flow turned all the way up, my main drain turned off and just this plugged into the skimmer it barely rotates 10 revolutions in 60 seconds. Does not climb the walls, cannot even climb back up my incline. Did not come with enough hose to stretch out to my 12,000 gallon pool. Will be calling someone to ensure its not my skimmer pipe, will update the review after.
Business response:
Hello Anon, Thank you for your review. If your issues has not been resolved, we'd like to help. For immediate assistance please call (800) 822-7933. If you prefer a callback, please email your contact information to feedback@zodiac.com. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Disappointed in this product Disappointed in this product. Does not work well, and for the price we paid, I would expect that the company would be responsive for assistance. The person on the phone knew less about this product than the man who cleans our pool.
Business response:
Hello Amazon Customer, We're sorry you are experiencing issues with your cleaner, and we'd like to help. Please email your contact information to feedback@zodiac.com, and a product manager will reach out to you. We look forward to assisting you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Serious problem the company will not bother to fix! I would give this vacuum 5 stars except for one problem. It cleans well, is easy to use etc. However, the connection to the skimmer hole for the hose is only a pressure, press on connection. There is no where to "click" the hose on it, or twist it on. Therefore, it comes off after a while and stops working. If you leave home a few days, this will not be working while you are gone because the hose will come off the skimmer attachment. My pool person states this is a common p... read more
Business response:
Dear R Morgan, Thank you for your valuable feedback. The issue that is causing the disconnect of the hose at the skimmer has to do with water flowing back from the pump into the skimmer after it is turned off. We recommend asking your pool professional to install a check valve on your pool's suction line to prevent this from occurring. If you'd like to learn more about the industry trusted Jandy valves, please feel free to visit the Jandy website here: https://www.jandy.com/en/products/valves/check We hope this suggestion wa... read more
Worst Amazon purchase I've ever made... Apparently a lot of folks like this pool cleaner, but as far as I'm concerned it was a complete waste of money. I just took a brand new unit out of the box, assembled everything, put it in the pool. and turned on the pump. Checked the wheel rotation as per the setup guide and it was right in the sweet spot. Plenty of suction - brand new motor on the pump - and no air in the line. Worked for a minute then just stopped. Took it out of the water, checked for obstructions, found nothing so... read more
Business response:
Hello Jake, Thank you for your reply. We are sorry to hear about your frustrating experience with your cleaner. Product quality, and customer satisfaction are a high priority here at Zodiac, and we'd like to help. Please email your contact information to our team at feedback@zodiac.com, and mention this online review. A technical support representative will immediately contact you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Didn't work for me..... I have a 12000 gal in ground pool with a vinyl liner. I read the instructions made all of the adjustments according to the instructions, yet it would just spin in circles.
Business response:
Hello Mrbillwej, Thank you for your review. If you currently own the Baracuda automatic suction cleaner we'd like to help with the spinning issue. Please email your contact information including your phone number to feedback@zodiac.com, and a customer service representative will reach out to you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Gets stuck all the time I am constantly having to pull it free all the time. Gets stuck at the bottom of my built in steps. Once its stuck its done it will sit there all day until i pull the hose .
Business response:
Dear Michael, We're sorry you're having trouble with the MX6 cleaner getting stuck in your pool. Here are a few troubleshooting tips you can try to fix the issue. - Observe the cleaner for more than five minutes and ensure that each drive track is periodically reversing direction. - Ensure the swivel on top of the cleaner rotates freely. - Count wheel rotations to verify proper flow. Refer to the section "Check for Proper Flow" in the owner's manual. Adjust flow if necessary. - Confirm proper hose length for your pool. ... read more
not impressed I have used the Hyward Navigator for over 10 years, only changed the foots two times, I remodeled the pool and wanted something new... then I got stock with this thing, barracuda? it will stop moving with a two inch leaf, pffff shame
Business response:
Hello Leoivy, We are sorry to hear that you are experiencing issues with your Baracuda and we would like to ensure that you are utilizing the appropriate cleaner for your geographical area. Please email your contact information to feedback@zodiac.com and a customer service representative will be happy to contact you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Not Good at all..gets stuck every time.,, I have a variable speed pump with a salt water pool set up. I get oak tree leaves in my pool here and there, small leaves and it gets stuck and stops working every time. Backs up our pump and makes the pump work harder. We have to stop the system each time and free it up. Quite a expensive item that says it has no problem picking debris up and clearly it does. Not happy with this at all. I will be spending even more money now buying another cleaner with a bag this time. And I am not ... read more
Business response:
Hi Jean, We are very sorry to learn about your experience with this cleaner. We would like to connect you with one of our technical support specialists to see if there are any adjustments that can be made to improve the cleaner's performance. If you would be willing to be contacted, please email us at feedback@zodiac.com including your phone number and address. You may also call our support line directly at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX6 Suction Side Pool Cleaner
How is Zodiac MX6 Suction Side Pool Cleaner rated?
Zodiac MX6 Suction Side Pool Cleaner has a 3.7 star rating with 3,728 reviews.
When is Zodiac MX6 Suction Side Pool Cleaner open?
Zodiac MX6 Suction Side Pool Cleaner is open now. It will close at 6:00 p.m.