This profile has been claimed by the business owner or representative.
Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Talked to some one today. It was not a good conversation. I will be sending everything back.
Your company does not make it easy for people, who by the way are in pain by definition, to get needed supplies for an existing Tens unit device. Not are they willing to be in touch with your physician to help expedite your supply needs. I am a physician myself, you should be ashamed of your stand-off-ish policies. Clearly only interested in making money by sending automatic monthly supplies which individuals may not need
After my first review complaining about trying to make a deal to pay less for the device which should’ve been billed to WC, I got another bill for $250. I had to use my HSA (my saving for any medical bills) to pay $250. I got a call from Angela and I asked her if they could settle for less, Angela said she will contact her supervisor. After about a week or 2, Angela called me on November 30th to inform me that her supervisor has not gotten back to her (horrible supervisor and I should had asked for that supervisor’s name). I... read more
Business response:
Cindy, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Be more transparent. Everything is so shifty. Terrible communication. Would not recommend this company.
Told me not to worry that Medicare or UnitedHealthcare would cover the cost for a tens machine. They misled me after I voiced my concern. Now I have been stuck with the bill for a couple hundred dollars
Got the thing but no specific instructions for me! Remember you asked,
Nasty people On the phone
TENS unit performs properly as expected. Overpriced compared to competitive units. Zynex is out of network for some major insurers, placing burden of cost on the patient. Price of supplies such as 12V batteries and electrode pads is demonstrably inflated to the point of suspicion of defrauding insurance companies and Medicare. The technology works as does any lower priced TENS unit, but costs are grossly unjustifiable. The business model smacks of fraud. There are reports against this company all over the Better Business ... read more
Business response:
Hello Richard, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Try to teach your employees to be more professional or you will not be successful in your business. Kindness goes a long way,
Business response:
Roberta De La, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.