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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Dr. Said I would be receiving a call from a person named……, never did. Got two texts saying that when I call this number that my prescription would be filled! I was not aware of what Xynex was so was hesitant to click to fill a script! Then at a recent Dr apt I was asked if I spoke w a Holly, I said no. Then we figured out who Holly and Zune’s was. Then this person called me and gave me a number to call and I did. The man was rude and no helpful, asked if this was covered by Medicare and my ins. So that I wouldn’t be cha... read more
Business response:
Karen, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Very polite and very good
Business response:
Debra, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
The agent called and attempted to coordinate the delivery of my device. Since she required more info, she indicated she would do some research and call me today.
Business response:
Thank you so much for your positive feedback, Sylvia . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. Thank you.
Don’t send ifc without insurance approval And then bill three months later
Business response:
Hello Brenda, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Awful. Charge $25 for a $2 diode and a 25 cent battery and $33 for shipping in a plastic bag. Over $50 for a diode and battery. Didn't tell me insurance wasn't covering it. Just sent me a bill 6 months into shipping me this stuff.
Business response:
Hello James, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I have had a previous talk about one year ago and I stated that my coverage with Tricare was coming to an end and I was assured that this account would be satisfied before that, I am very disappointed that this was on a lease especially when I found out that it could be paid for and the lease ended. Though it’s “ government “ money it comes from all of us. Please advise me on the necessary steps to rectify this. Up until now I was satisfied with your service.
Business response:
Hello Gary, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Excellent. 12345678910
Business response:
Thank you so much for your positive feedback, Gregory . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. Thank you.
In my experience, Zynex Medical is a scam. ZYNEX MEDICAL uses the BAIT & SWITCH & I am disgusted. I specifically asked their representative, Erich Staats on Sept. 17, 2020, if there were any hidden fees. He told me no. This was a lie. I called my insurance prior to purchasing and was told I would have to pay 10-% for the device and my insurance covered the batteries with a possible small fee charge. I told Erich after this call that I would not sign up for this if there were recurring fees. Yesterday, I received a bill wi... read more
Business response:
Molly, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Do not charge someone a whole year later., that supposedly had your machine for 2 months, but I sent it back unopened!! So obviously I didn't use. I'm so puzzled that I dont hear one word for a year and then get a bill!! Ridiculous
Business response:
Hello Tina, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.