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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I haven't talked to a person yet. When I tried to call back, after missing a call , a recording said Number cannot be completed as dialed , after trying a few times I still couldn't get anyone.
Business response:
Hello Sandra, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
A representative called me the same day to get my information in order to set up my account for quick delivery
Business response:
Hi, Tammy. Thanks for taking the time to share your positive experience. We truly appreciate it!
Jamás enviaron el equipo, ni al hospital ni a mi persona. Quedaron en llamar y tampoco lo hicieron y tampoco a la terapeuta que hizo el contacto.
Business response:
Gracias por tu mensaje. Puede comunicarse con nosotros al 800-495-6670 6a-6p MT o en patientupport@zynex.com. Saludos.
Tell people that they are renting the unit up front. I was told I could return the unit at no cost to me after I tried it out. I did so and was told I owed $50 for rental fees. This is very poor customer service and to me is deceptive. Since I run a medical clinic that offers these to our patients I will be looking into an alternative source rather than Zynex to give to the patients.
Business response:
Hello Edward, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Be upfront about your costs.
Business response:
Hello Robert, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Zynex billed me for an equipment and then billed Medicare and recovered all the money that I paid to them directly, but have not returned my money for almost a year. I am going to file a complaint with Medicare
Business response:
Hello Olga, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I'm not there to sit on the lobby when my appointment is at a certain time. I'm not going to take a urine test everytime I get there. One way or the other, I will do everything I can to have it shut down. I will not be back there again
Business response:
Hello Leonard, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
My rating was due to billing. When I received my Tens machine I was told I would receive monthly orders of supplies. I told them to send what ever insurance would pay and nothing more . For over a year I received supplies and never received an invoice for any of it . Now a year latter I received a bill for $300.00 plus dollars. I called and talked to a gentleman who was patronizing and said yes my bill was correct.This is not the way to do business. If I have an outstanding balance send me and invoice immediately, not a y... read more
I never received my medical equipment. Months later, I’m still waiting.
Business response:
Valerie Spires, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.