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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Better follow up and understanding of my needs to handle this situation through snail
Business response:
Thank you for providing your feedback and letting us know about this issue, Lynda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
Continued to send equipment and no follow up. Sent 3 unopened packages back at my expense of $44.00. Asked them to stop sending me equipment.
Business response:
Hello Edward, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Stop telling people that the insurances will pay for the machine. Fortunately we could afford it but alot cannot. I'm not using the machine right now.
Business response:
Thank you for your feedback Jennifer . Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Very Good I enjoy the equipment which helps me a lot.
Business response:
Betty, we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. Please don't hesitate to contact us if there is anything else we can do for you.
Make things clear with providers on the actual process if this machine and about payment. All of my insurance information was given and I am still without the machine because I can’t afford to pay for one being on disability I not extra money and my Doctor feels this machine would help greatly!!
I am really sorry I signed up for that equipment at the St. Cloud orthopedic clinic. You got way too much insurance money for something that broke. I don’t want anything from your company again. Also ended up paying too much out of pocket for junk!!!!!!!
very professional
Business response:
Will, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
Was contacted that I would get a call soon! I got text but no call about the NexWave! Still waiting on the phone call to verify my info? Not sure? Haven’t received a call about verification but you do have my prescription from Rise Up Pain Management
Business response:
Hello Robin, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
This is an absolute farst. Don’t have the machine much less has anyone contacted me about this. I have found em on line so why should anyone go through this company?
Business response:
Carolyn, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.